Customer Ratings & Reviews

Having a new waterline done was an ok experience other than the explanation of how it would work before installation wasn’t very clear to me. I just hope they did everything well and accurately.

The delivery crew did a fantastic job. They were quick, polite, and efficient and helped me understand the features of my new refrigerator. I was impressed with the professionalism of the entire process.

The refrigerator is great! The installation took 3 different installers to finally get the waterline installed for the icemaker.

Service was provided in a timely manner, and the guys were so friendly and professional. They tested everything to make sure it was working, and answered all of our questions. Would definitely recommend to anyone needing a new waterline installed for their fridge.

Fast installation. Very professional. They kept my home clean with foot covers. Did job quickly and correctly. Had to give 4 stars because this was rescheduled 3 times on their part.

I am satisfied with the appliances that I purchased from Best Buy. The sales person was knowledgeable of the product and was kind and courteous , it's very important to the customer to receive that kind of service because it determine if I going to spend my money in your store. I purchased a Kenmore refrigerator and electric range. This is my first time buying a refrigerator with a ice maker, and water dispenser and it save me a lot of extra work and is very convenient

Our water line was installed at the time promised. The installer first hooked up the hot water and left before we checked it but returned promptly to fix it. Overall great experience!

The plumber was a gentleman, very respectful, and told me what he was planning to do, how long it would take and asked me if I had any questions after he was done with the installation. He also told me what number to call and who to ask for if anything were to go wrong after he left. It can be stressful having things done when you don’t know what’s going on but this experience was good. So far, I’ve not had any issues with my new ice maker/installation.

Same installers who brought the fridge in the first run, came back to install water line that they were not able to install the first time. They did an efficient job in a timely manner. They were polite and friendly and professional. Water works great.

Robert and Larry were not able to install the water line because they needed a tile bit, but will install when I get my refrigerator. They did an excellent job installing the microwave and dishwasher. They were very efficient. They were professional and yet friendly. I had failed to empty the cabinet above the microwave and Robert did it for me and was very kind about it. You could tell they knew what they were doing and they worked very fast too. I told them I hope they are the ones to deliver my stove and refrigerator too.

Installers courteous and caring BUT, did not like BOTH...... taking toilet break in my home - that could/should have been done before arrival OR when they left to get needed parts.

Top notch service. Particularly the delivery and the set up. The team was professional, courteous and arrived earlier than expected. They kept us informed about the delivery from the start. I was very impressed and pleased because these situations can often be stressful and disappointing. I plan on making other appliance purchases these year and will be counting on Best Buy to purchase and deliver these appliances. Keep up the good work!

The installers were quick, but left a lot of the work for me; namely, removing the interior tape and packing material and initial purge of water line.

Mr. Gomez and his partner were both prompt, professional, and knowledgeable. They provided essential information and a smooth installation. It was a pleasure working with them.

The team that installed my water line for the new refrigerator was the absolute best. They arrived early, very professional, had the line installed in less than 20 mins. Checked to make sure the water was flowing smoothly. Gived a quick tutorial for the water dispenser and ice maker. Absolutely wonderful teamwork!!Ten Star !

The gentlemen that came to install my new waterline were very quick and efficient. They found a way to install the new water line, even though I don't have a basement.

Was told a Certified Plumber would be sent to my location at the time of the purchase of my new refrigerator - Tech first called but I was in a work meeting so I couldn’t answer (I WFH), they claimed they were in my driveway but I have cameras all over my property and proved they never stopped by, they just drove by and didn’t even ring our Ring Doorbell. I called XPO (The 3rd party contracting service Best Buy gives these installs to) and she informed me they were still in my driveway (As I was standing on my front porch, and could see no one). She went back to the call with the tech and told me he would be over soon. This time he actually parked and rang our doorbell, showed him where the waterline was and he refused to do anything with it because the brass was connected to a PVC pipe and a Certified Plumber would need to do the job, so he left. I was told by Best Buy associates, both Supervisors AND Managers alike that a Certified Plumber was coming out and I “Had nothing to worry about”. This is on top of the same store telling us that we would get our new Fridge before Thanksgiving, which didn’t happen, then again before Christmas, which didn’t happen, out fridge just got here yesterday, so on top of all this, we can’t get our waterline attached to the fridge because Best Buy failed to follow up with their promises…. Just an asinine situation and no one at Best Buy is willing to help anymore.

The workers who came to install my water line were really good. They were friendly and completed the work in a very short time period.

We had a good experience with BestBuy's New Water Supply Line Installation. Guys arrived late but were professional and quick to setup the new water supply line. Smooth process overall and we're glad we used their service.

Great install, knowledgeable refrigerator experts.