Customer Ratings & Reviews

The team that installed my water line for the new refrigerator was the absolute best. They arrived early, very professional, had the line installed in less than 20 mins. Checked to make sure the water was flowing smoothly. Gived a quick tutorial for the water dispenser and ice maker. Absolutely wonderful teamwork!!Ten Star !

The delivery crew did a fantastic job. They were quick, polite, and efficient and helped me understand the features of my new refrigerator. I was impressed with the professionalism of the entire process.

Company changed service companies to do the installation. Technician arrived with hardly any tools. He however was friendly and accomplished the job with what he had. The final result was positive.

First, the men (can't call them gentlemen, as they were rude the moment they walked in) showed up 4 hours late. But not only were they 4 hours late, they were rushing like they needed to get home. One, I think, was fighting with significant other on the phone so he needed to get his butt home. They rushed thru the job, didn't even think to check to see if everything was ok. They didn't clean up after themselves.

Install got canceled due to weather and I had to call a plumber because I was unable to wait longer

The 3rd party company that didn't the install hooked the water line up to my outside hose line after the valve. Didn't realize this until they were gone. I fixed it myself.

Truly the worst experience I’ve had. The date kept getting changed and for the life of me I can’t understand why it took three crews to complete the process. One- to move my old refrigerator Two- to deliver the new one Three - to install the waterline ( scratched my floor and now I had to file a claim) My delivery got rescheduled without any notice although they assure me that one the the two dozen generic email there was a notice. It’s impossible to get ahold of ANYONE unless you set aside at least an hour and navigate through the prompts. WHY CANT A JUST SPEAK TO SOMEONE AT THE STORE BESTBUY????! And how is it cost effective for you to send out a total of 6 YES… 6 crews to deliver 1 refrigerator and 1 garbage disposal!? You literally pulled up in a full size box truck to have a guy walk in and hand me a my garbage disposal I also bought and paid to have Installed and when I asked where is my refrigerator… all he said was that coming later today…. And that was a lie, it didn’t come for another 7 day not to mention the installer took another 3 days after that! The total experience was like a bad comedy!!!

They cancelled the first appointment. They did not complete the new water line but instead used the old water line against my instructions during the second appointment. They then cancelled the new water line installation two more times during times that I had taken time off work to be there time interval they designated. The support staff named Justin spoke to me about the issue and described that he was going to reschedule the appointment. But then he did not do so. There was apparently a system glitch. Also for the appointment I scheduled for 12-8pm and asked for after 3pm. They then set the interval to be 12-3pm and did not tell me. I rushed to be available during the interval after checking on the status. The did not show at all during the day saying simply that they cannot come Javier rescheduled again for Oct 25, but it is likely to be cancelled because in their mind the job is complete with the use of the twenty year old water line with pressure issues. I think that they do not want to touch water line installation because of possible liability issues so they just lie and manipulate out of the job.

Fridge is nice but installation was poor. They didn't do the water line right so it leaked. They went in the wrong door and broke stuff. Never again

They install the waterline through cabinets however, i had to hire a plumber to install and connect a waterline to pipes.

installer did very god job on second attempt to install ice maker.

Unfortunately, I have not had a good experience purchasing a refrigerator from Best Buy. There is a lot of miscommunication from sales, the delivery, and customer service representatives that made the experience challenging

When I purchased the refrigerator, I had high expectations for a seamless installation process. I assumed that the installation team would handle everything efficiently, ensuring that the fridge was properly set up and ready to use. Unfortunately, the installation team on several appointments failed to connect the refrigerator to the water line. The most frustrating part of this experience was the lack of communication from the installation team and the company. I have reached out several times but of no help. I am left with a half-installed appliance. It's disappointing that a seemingly routine task such as connecting a refrigerator to a water line could lead to such a significant setback.

So far happy with fridge. French door very convenient. People delivering and installing ice maker very efficient and courteous. Appreciated their care in moving objects and covering floor.

Very impressed with the delivery and installation of the new refrigerator. The team was friendly and professional. They swiftly relocated the old refrigerator and installed the new one. They also installed a new water line, and quickly adapted to a tricky set up. I would highly recommend using this service. As long as you do your part and know what you're doing (IE correctly measuring) you will have a great experience

Mr. Gomez and his partner were both prompt, professional, and knowledgeable. They provided essential information and a smooth installation. It was a pleasure working with them.

Plumber said it was a problem w/in the refrigerator. Tried to get Best Buy and couldn’t and then Whirlpool and ended up calling an appliance repair service and had it fixed.

The technician was not able to install the waterline. He can't run the waterline behind the stove. However, he did a great job installing the refrigerator.

they were efficient and polite, my only problem was they were always speaking to each other or on the phone in a foreign language which I found unprofessional.

The guys who installed my refrigerator were great! They did everything right, Had no problem getting the seemingly large refrigerator thru seemingly small doors (I did measure, but it was close...) Super friendly and professional.