Customer Ratings & Reviews

The refrigerator arrived on the date promised, but it took four more appointments before they arrived to install the ice water supply. Sometimes, they cancelled the day before, other times they simply didn't show up. The person who finally installed it was very efficient and friendly. But, the long wait and cancellations were terrible. Also, contacting Geek Squad was very difficult with many transfers and disconnects and people not knowing the real status of things.

Didn’t clean up mess caused by drilling. Shelf was not replaced in cabinet and hanger for shelf was in sawdust. The hose they ran went thru middle of lazy Susan and now unable to use it because hose won’t alow door to open.

Service people were pleasant and did the job quickly. Would have given 5 stars had I been told in advance that the job also required a regulator that cost an additional $100. When I buy a kit from Best Buy to have a water line installed, I'm lead to assume that everything needed is in that kit. Lesson learned.

I have an old house. And I'm finding it difficult mixing new items with an old house. They couldn't attach the line to the piping under the sink due to a lazy susan in my cabinetry. They could not attach it to the piping in the crawlspace due to not being limber enough to slither into the crawlspace. They wanted to attach it to a line in the garage that was dead. I finally convinced them to attach it to the hot water heater. It works so that's all that matters.

The giys that delivered and installed the fridge were super fast and efficient! They took care of the fridge and unboxed and nicely put it where i wanted it. They were very professional and friendly!

my old fridge was 20 years old, so updating the water line was a no brainer. for $25 bucks all new for the next 20 years! fast and easy.

Well worth the cost to have professional installers! Not only were they very knowledgeable about the installation, they very efficiently carried in this massive, new French Door refrigerator through a very tight space (front door), and connected the new waterline, which required additional pipe fittings and removal of some dry wall. They were both friendly and efficient. Could not believe that they were done in less than an hour, including removal of the old, side-by-side refrigerator. It would have taken us many hours to do the installation ourselves plus additional trips to the hardware store, not to mention we would likely have dinged the refrigerator and/or our front door just trying to get it into the house.

They did everything perfectly, took 10 mins to complete all jobs.

Installment very small well behave my refrigerator from the truck in my house without any damage take their time

The one guy installed it great when I first got my fridge. The second didn’t want to do it because it was under the house that he had to get to in order to successfully make the install

Refrigerator Install (New Water Line), ok install but was left with a mess of styrofoam in the street

The installers were from a third party company called SAAV who were to install a new waterline to be hooked up my the ice-maker of my new refrigerator. Well it looked like both guys who came over to install my NEW waterline just wanted to SAAVe themselves from doing any installation. They brought over a 6 foot installation kit, saw there was no existing water within 6 feet, told me to call a plumber to install a waterline, then left. They were at my home TO INSTALL A NEW WATERLINE so I was both baffled and angry when they left doing NOTHING. They told me they could only install the new waterline up to the 6 foot reach of the parts they brought. I was to find out later from Best Buy that because it was a NEW WATERLINE installation, the installers should have provided me up to 20 feet of waterline, could punch a small hole through a wall and should have been able to complete the installation. As of today I still don’t have a waterline hooked up to my brand new refrigerator that I bought so we could have filtered water and ice from it. Your installers SUCK.

I paid an additional fee for waterline hookup due to having copper waterline and potential to copper tube kinking. During installation it seemed a small issue to hook up waterline. However, after waterline was tested (all worked well) the refridgerator was pushed back to the wall and the installers left. I then tried to fill glass with water and nothing came out. I immediately called installers and was told there was probably air in the waterline but they would return immediately. Good thing, after continuously trying to fill glass (per installers request) I still had no water. The installers arrived within 20 minutes of my call. Pulled out the refridgerator and discovered a kink. This is why I paid an additional fee for water line hookup, to have waterline hooked up properly without any kinks. The kink was fixed, refridgerator pushed back to wall and tested. This time all worked well. Had installers tested the waterline after refridgerator was pushed to wall the first time the kink would have been discovered. All is well now, but the issue could have been avoided had the installers tested the waterline after the refridgerator was pushed back to the wall. I still would use this service but advise to check everything prior to installers leaving. Lesson learned.

Installer showing me pictures of corroded pipes these pipes were not mine My brother-in-law installed the water line just had to buy another kit cuz of the one that I purchased with the refrigerator was not long enough

I wasn't happy with this installer. The water line got installed but his non professionalism was so obvious. He had two other installations that was suppose to get done. He only completed 2 out of the 3 and if i hadn't insisted it would only have been one. That day the stove and waterline was the only thing installed. Happy the experience is over and hope i never have to deal with such non professionalism again with Best buy installers.

BEST BUY DID NOT EXPLAIN WHEN i PAID FOR THEIR REFRIGERATOR INSTALL THAT THEY ARE ONLY SENDING A NON PLUMBER TO DO THE WATER LINE INSTALL. A SADDLE VALVE WAS INSTALLED BY THEM WHICH THEIR INSTALLERS OF THE REFRIGERATOR REFUSED TO HOOK UP SAYING A REGULAR VALVE WAS NEEDED. HOWEVER THE SECOND WATER LINE INSTALLER SENT OUT BY BEST BUY WAS AGAIN NOT A PLUMBER AND HE CONNECTED THE UNIT DESPITE THE STATEMENTS OF THEIR MOVERS WHO BROUNGHT THE ITEM TO MY HOUSE. VERY CONFUSING.

Geek Squad service personnel, were not friendly at all. I had to ask them to clean up their mess, as they were outside in their vehicle, getting ready to leave. Also, Best Buy changed my delivery dates twice, without my knowledge, and even waited 6 hours after my delivery time, to call me and tell me my refrigerator was not coming!! It’s the holidays and I have no refrigerator in my household. My family and I can’t purchase food for the Christmas Dinner, so now we eating at a friends house for Christmas. Oh yeah, my new refrigerator won’t arrive until January 10, 2019. I am completely frustrated with Best Buy, and I’m sure I won’t do business with them again. I’m an Elite Plus member, I’ve used Best Buy for years, and preferred the store rather than online shopping. This event has just left me sour with the company as a whole. I’m so angry right now.

The gentlemen were pleasant and efficient. I was disappointed that they didn't get the water to run to the ice maker but my son found the line wasn't opened.

Installers charged an additional fee of $240 on the day of service - in addition to the $139 I already paid Best Buy - and no one contacted me or said anything about it until the installers arrived at my house. I had the area measured and the waterline inspected a week prior to delivery so that Best Buy could let me know if there would be any additional charges. I asked the person who came for the inspection if it would cost anything additional and he said, “Best Buy will let you know if there is”. Again, no one from Best Buy contacted me about an additional charge and yet I’m being told today that I can either pay the additional $240 or they will leave. And the consultant who sold me the fridge isn’t answering calls. Awful customer service Best Buy! I’ve been a long time customer and credit card holder for large purchases but I will be canceling my credit card and never shopping at Best Buy again.

THEY DID A GOOD JOB for the installation. But there was a delay for the installation, I was waiting 2 weeks to get it done.