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Customer reviews

Rating 3.9 out of 5 stars with 53 reviews

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75%
would recommend
to a friend

Customers are saying

Customers are impressed with the immersive VR experience offered by the refurbished Gear VR, citing fun and engaging VR apps and content. The affordable price point is also a major plus for many buyers. However, some users experienced compatibility issues with certain phone models and overheating problems during extended use. A few users noted limitations in media playback compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-53 of 53 reviews
  • Rated 1 out of 5 stars

    Never buy a geeksquad refurbished products.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could tell you that I was able to use this product but I can't. The first one arrived and I was so excited to try it. Only problem was that the phone connector adapter was usb-c instead of micro-usb. It turns out that the unit ships with both but the usb-c is the one preinstalled. Just so happens that my phone needs the micro-usb. I have a Galaxy S7 Edge, so I chose the correct device to buy. So I talk to the geeksquad support, which by the way had no clue how this thing works, and they offered to send me another one. I was slightly inconvenienced but they got here quick. I open the box ready to finally check it out and what do I find? The exact same problem. It would seem that whoever is refurbishing these things don't have a samsung phone and don't use the gear vr.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    this is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wish i was a kid again I would stay on this thing it is so easy right out of the box

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good i liked that item very much can y test for item

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Too cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well the future is here. This is a pretty cool "glimpse" into what is to come.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised & impressed with this item. Much better than expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for beginners on vr technology. Will recommend to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All ways best price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with Samsung VR. It was a great deals with Best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fun for all ages!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This VR Gear has been fun for the kids and the adults.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Realy great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's nice and cheap I like it thank you Best Buy :)

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not a great fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product stated that it fits the s6 when it does not. If you have a plus or note, it will fit specification standards.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve seen them on display at the stores in LA and ATL but they were never working. I purchase them on sale impulse. I kept them but would have returned if I had paid full price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was a true disappointment. I knew one side received it and open up the package that it wasn't going to be worth the money so I immediately returned it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Vr experience

    Rated 4 out of 5 stars

    Very Cool - Save some $$ going with Refurbished.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently got a Galaxy S7 Edge and wanted to take advantage of the Gear VR features. I thought I'd save some money by getting a refurbished VR. The VR arrived in it's original package and was like "brand new". It'll take a while for all of the necessary files to install/update on your phone but once it's finished, there's a ton of very cool content. My kids got a kick out of the "Face your Fears" app. I like that you can watch Netflix on the Gear VR. The touch pad on the side works very well but I think I might invest in the new controller that just came out. The Gear VR does use/drain your phone battery very quickly. What's nice about this model is that it does have a port in which you can connect a power cable. The port however is USB-C so if you have a Galaxy S7 or earlier, you'll need to get an adapter in order to use the port. You can probably find one cheap online or at a computer store.

    I would recommend this to a friend
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