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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 3,599 reviews
  • Rated 5 out of 5 stars

    So nice to have a knowledgeable person helping out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people to work with. They know their “stuff”. Answered lots of questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    did good job on the tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a great job on the installation of the tv and setting it up. could not program remote was having trouble connecting to logitech

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly,took time to explain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup Tv and universal remote and explained how everything worked so even a dinosaur like me could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and excellent service ! The technician diagnosed and corrected the TV/remote issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Programming service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joel did a fantastic job of coordinating the reprogramming of a universal remote control and explaining the new programming before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech who came to my home is excellent .He had good knowledge of product very helpful and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad provided quality work. They were prompt, professional, and courteous. They made sure every part worked as intended. Excellent job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad provided quality work. They were prompt, professional, and courteous. They made sure every part worked as intended. Excellent job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Harmony Ultimate stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We could not turn our new TV on, off , switch channels or adjust volume. The remote simply did nothing. The Geek Squad fiured it out and was able to get it to working again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always been given great tech support when needed. The store associates are very pleasant and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific service. Efficient competent and friendly. On time and well organized. A refreshing plus for Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer was great and very polite.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer was very professional and answered all my questions. He made it easy to work with the equipment and was patient when educating me on it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big thanks go out to Brock and Tanner for setting us up and explaining all our new TV features. Could not have done this without you!! Quick and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    "NICK" was great. He is totally professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick, from the Geek Squad was the best installer I have known. He goes the extra mile to make sure you know how to operate your device and it works properly. "PROFESSIONAL"

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jimmy always answers our questions and explains how to use the remote. We think he’s a great asset to Best Buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and friendly service. The guy did a nice job explaining how to work the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad exceeds expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel, the Geek Squad Leader, setup my Harmony Universal Remote. He was very professional, efficient and courteous. I fel t it was a good investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great remote for new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad recommended the remote with programming. Austin and Cassie did an excellent job, very friendly, and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad really new what they were doing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my equipment and connected everything. Showed us how to use the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote Programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Programming the two remotes was very complicated but Geek Squad accomplished efficiently and quickly.

    I would recommend this to a friend
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