Customer Ratings & Reviews

Agents were on time and professional and had masks and did the job just fine

I’m glad I purchased this. The tech couldn’t get my directv programmed either so I returned the remote. I wish it had worked.

Hector was fabulous... Appreciated his tutorial on my device and his work ethic. most pleased....

I had purchased remote when purchase new TV, but needed to be reprogram when changed carrier. It was expensive based upon to do it .

Instlled the universal remote so that it worked with all the pieces.

can’t say enough good things about the service. thanks so much.

Again having Best Buy reprogram my Logitech remote is worth it to be able to use only 1 remote to control everything.

Eric was fantastic!!! He was able to remedy a solution quickly!!

The agent explained the installation very carefully and he did a very good job. We were pleased with his work.

Agent programmed our control device , did an excellent job, he was efficient snd and helpful

The agents installed my equipment quickly in a professional manner. The knew what they were doing.

Great job centered it perfect in my space. cleaned up good when finished

This remote brings it all together in one remote! Quality is excellent.

We had the remote programmed for the new soundbar & subwoofer. It worked & then it didn't work. We were frustrated. It took us hours to figure things out. We called the original installers, who never did return our calls. After about a week, we called Eric, the manager, who sent another programmer out. Taylor did what others did not do. Our remote now functions & we are able to do what should have been done initially.

I purchased a remote programming package for $99.99. The morning of the appointment the tech called to ask what the issue was. I told him and he said to me: "I'm going to save you $100 because the issue you have isn't related to the remote." He was correct. The tech indicated he would cancel the appointment (which he did) and would put a note in the file to issue a refund. The refund did not and has not arrived. After trying for 2 hours to speak to someone who could help deal with this, I gave up. I would call Geek Squad and be told that they would transfer me to "someone who could help me" which ended up being the customer service line at Best Buy proper. They then told me this had to be dealt with by Geek Squad and transferred me back to them where I was told it had to be dealt with by Best Buy. I tried calling three times hoping to get to someone who could help me, but the same thing happened each time. I eventually went to PayPal (which I had used to pay for the remote programming) and they indicate that they are working with you to solve the problem. Guys/Gals.....could you please just issue the refund? I know it's just a small issue. But, please, all I want is the refund for the service I did not receive.

Very knowledgeable and polite. Will definitely be using them in the future.

Would not have wanted to spend the time and effort to try for a self install. The Geek Squad is definitely the way to go.

The agent was able to make the systems work fine after some work.

They showed up on time and were very knowledgeable about the task at hand

Geek squad was willing and able to go the extra mile to get my system installed properly and professionally. Will use them again gladly.