Customer Ratings & Reviews

the agent was knowlegible and very helpful. he did an outstanding job.

The technician re-programed my harmony remote to access all services associated with my television and service provider.

The Geek Squad member that came to our house to fix our surround system did an excellent job!! Friendly spoke in non techy language.

We had switched cable companies, and by having reprogrammed the one remote is better than the 3 used before.

The technician who preformed the service was exceptional. He gave clear explanations of what he was doing and how thw system would work.

The agent did a great job. The Harmony is working well.

My Harmon remote was set-up by Geek Squad during my home theater install. So far, so good. I should have had this remote years ago!!!!

This was a great improvement - one remote versus 3 to do the same job.

Used Geek Squad agent to program harmony remote on one TV. There were errors getting the setup completed and it’s still not 100% accurate but it is functional. Given the amount of time the agent was spending overall, he got somewhat frustrated in making sure it worked 100% perfectly. As several hours had passed, I just accepted what was done and moved on.

Geek Squad was knowledgeable, communicated well, and quickly resolved our questions—all at a very reasonable cost

Geek squad agent explained setup and how to use the remote. Very friendly and patient while showing.

The Geek Squad employee was very helpful and professional.

The spent the time and did all they could too set things up.

Had little problem with first remote with a key sticking. Best buy gave me a new one and had it programmed asap. Thanks best buy

Sean was great!!! Went out of his way to help me!!! Have always been satisfied with the Geek Squad!!!

The service was first rate, the technician was very knowledgeable and had practical experience in all the equipment.

The team called in advance, arrived on time and were knowledgable,cordial and very helpful. Would use them again without hesitation.

I can’t say enough about how good all the support was from the myriad of techs that provided me such great work.

I wouldn't be able to program my Logitech remotes without the help of Geek Squad! Thanks Best Buy!

Installer did a good job programming my Harmony remote but he had a few problems and it took a lot of time but worth the money.