Customer Ratings & Reviews

The agents connected the Blue ray Disc player and programmed the new remote.

Agent was very knowledgeable. Answered all my questions.

excellent advice on not doing wjhat i hired him tpo do

Harmony Remote is a great multi functional control remote covers all appliances

The Geek Squad rep programmed my universal remote...no issues!

We have had great success with this technician,(Chris) and feel he is one of the best "tech geek" around!

Fabulous Geek Squad people. Paul and Tyler. EXCELLENT!

Tech did a good job of programming components to the DirecTv remote. Unfortunately we still have to use 2 remotes to control the systems.

I was very please with the tech did a excellent job.

Why not let someone else do all the hooks for you and if their is a problem then it's their problem not yours.

Can't review yet as I just had it set up. Only watched oncce but the sound was great. Still have to set it to my listening preference.

We received awesome service from Lance. Best Buy offers great products and exceptional customer service from its employees.

The job was not completed as originally scheduled. I Was further harassed by subsequent techs re completion of job due to miscommunication between the scheduling dept and the techs because of how job was described/ inputted into system. It took several phone calls and rescheduling (was no longer comfortable letting them into my home)of three different techs (who were rude, challenging, harassing and had been talking to each other before calling me) before finally getting an experienced tech/supervisor who took the time to sort things out . He sincerely apologized for the improper conduct of the other staff and also completed the rest of the job including correcting some of what had been done at the first visit. Very thankful for this last supervisor-tech however the experience overall was extremely stressful and upsetting especially considering the job only involved programming a couple of remotes.

The good service that you provided in the past was pretty good, now my whole experience is different. You need to take a good note from other customers as myself, Geek Squad is not good as it was. The first tech guy was good, although he could not do anything because the harmony remote control is not longer supported by Logitech, I do understand that, the other services were poor. So disappointed that Geek Squad/ Best buy, is not providing the great service in the past. I was a big fan of Best buy for 25 years.

Agent took his time was informative and provided option to follow.

Great service. Tech was great polite and professional

Great service and punctual. Always professional and know the product they are installing well.

Representative was on time, did an excellent job installing the product and did a great explanation of the product.

The Geek squad is uber cool. Do these pilgrims know high tech?? Boy Howdy!!

The geek squad did a professional job setting up the universal remote to connect my TV, receiver, cable, & blue ray.