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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 3,599 reviews
  • Rated 5 out of 5 stars

    The remote worked just fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all I would recommend this remote set-up. I was very pleased with the installation and the service technician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service by Geek Squad super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hesitant to use Geek Squad for our audio system/ zones / remotes etc. Concerns unfounded, I'm a believer!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great new product, easy to setup and works great for tv

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      This is awesome to hear! If you need anything in the future call us over the phone at (800) 433-5778!

  • Rated 5 out of 5 stars

    Great store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great store for electronics, household items and appliances, gift cards. Neatly organized.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    remote too smart for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was helpful and made things easy to learn.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad had me up and running with my Harmony remote in no time. Great work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job helping us get hooked up to internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I was very pleased with the tech. He was awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech went above what was asked of him . I really thought he did an awesome job explaining everything to me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good setup of TV and Sound system. I could have used more instruction on the TV and Harmony remote though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and friendly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, installation with Best Buy/Geek Squad is awesome. Nice, funny, courteous, and more than helpful!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agent connected a universal remote to my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful as I asked him questions. I know what to do next.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and training.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were on time and quick to understand. Even got the TV reset for optimal screen size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television is great so is remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We need more instructions on features of television and remote. Installation of tv went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best group of people. Come quickly do great work..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both his work and professionalism were outstanding. I would use the Geek Squad again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like this remote but wish it was sturdier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid to have my new remote configured by an expert. They did well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    timely and through

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was timely and through. I would use him again in a heartbeat.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad installed our Universal Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They told us that our Spectrum box needed to be "unlocked" so that we can use the Universal Remote, but when I called Spectrum, they said that they don't "lock" the boxes. So we still have to juggle between the Universal Remote and the Spectrum Remote. Now were not sure what to do!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did very good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good work done by programmer. Helped me decide on what choices I had. Like best buy best of all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and fast on connecting my remote

    I would recommend this to a friend
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