Appreciation EventEnds Sunday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 3,599 reviews
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad employees that came to our home were so professional, friendly, and knowledgable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job as usual!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always use Geek Squad for all my purchases from Best Buy! Very knowledgeable and great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great way to simplify remotes and make watching TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new remote my wife hated having multiple remotes Lying around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Liam was excellent!!!!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got the harmony set up and corrected Magnolia set up of tv and system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad are very nice, respectful, and knowledgeable. Used them before and was very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Things went very well.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Resolved my issues and explained some features that I was unaware of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad set up my remote

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was prompt and quick setting up my new remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install harmony remote

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent did a great job. product was terrible and agent had to return to remove. did a great job again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great, good people, good service in a timely manner

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Initial programming was great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month, i will have to have the remote reprogrammed because it has lost control of the cable box.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed the new device for internet and now the WiFi is strong

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Difficult to program with multiple components

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad trains special techs to program Harmony to use with multiple components like DVR, TV, DVD, Netflix. It's hard to keep all components in sync with on/off. However Help key on Harmony helps to recover programming of unit.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful and he explained everything well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great because I have no clue how to program

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great service to have for people that have no clue how to program the all in one remotes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great. Need only one remote instead of five.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt and Steven did a great job of programming and explaining the new remote control.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad arrived on time and fixed the problem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for the knowledgeable member for knowing what to do and doing it in timely matter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One Remote instead of four.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One remote instead of four with all the features of all the other remotes and more. Awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric Radcliff is superb. Very inteeigebt, knows his stuff, and is customer focused!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes using extremely easy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not that much of a technical person so this made it turn key to use. Worth the money to have set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad were very professional!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 members of the geek squad that assisted me were very knowledgeable and professional.

    I would recommend this to a friend
Sponsored