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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 141 Showing 2,801-2,820 of 3,599 reviews
  • Rated 5 out of 5 stars

    Efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just placed call and agent handled the issue very well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Difficult to use at times

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets out of synk at times and yyhave to manually turn on components

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent reprogrammed remote and showed how to use. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for short range communication.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes we have a need for communication and these radio's answer that need for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was Great, took care of the problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job as always ! I love Geek squad

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 3 out of 5 stars

    Great for a single remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well, but occasionally needs the help assist.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation on our new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer for our new HD 4K sony Smart TV was very knowledgeable and did a great job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fixed the programming on my Logitech remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote is very finicky and the Geek squad got it to work again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK service the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the service people were on time and very easy to deal with .Everyone was very competent

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not much instruction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very friendly and courteous, however, they quickly programed the remote and as quickly, gave instructions. Did not leave me with any thing but the remote, nothing to refer to. Seemed very knowledgeable as they tweaked a few other things for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service! Impressed with the knowledge of the Greek Squad! : )

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote is very easy to use and the batteries last over a week.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous and professional while working efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad tec did an excellent job, fully explained controllers capabilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Magnolia folks did a great job reprogramming my Universal Remote to add Apple TV.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Programming Probably OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to tell if it is the programming or the devices that are trying to work together. I don’t think the tech is at fault! He did tell me that this combination (although recommended by the store) didn’t work that well. It works on and off and I don’t use it very much. Waste of money for me.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for sharing this feedback. We always hope that our product and services will meet and exceed our customers expectations. You are welcome to speak with your local Best Buy or Geek Squad if you are still needing help setting everything up properly. Thank you!

  • Rated 5 out of 5 stars

    Geek Squad installed it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They always do a great job.showed up on time and explained how everything worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Tutorial

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to program 3 remotes and gave a quick tutorial.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous and knowledgeable. Willing to explain how equipment works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bill has been to the house before and is great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bill has been to the house before and is great....

    I would recommend this to a friend
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