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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 149 Showing 2,961-2,980 of 3,599 reviews
  • Rated 5 out of 5 stars

    Geek Squad Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent: Always request the same guy who is phenomenal

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Remote Control Programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote Control Programming was too fast and made the assumption that the user has the same level of expertise as the demonstrator. As far a the device itself, the keys are too small, and too confusing. The paperwork that comes with the device is NOT helpful. NOT impressed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was on time. They knew what they are doing and were very plesant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent , personal customer service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service level we receive from both of the "Geeks" was exceptional!,,,,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was professional, informative and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good service for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad member was very knowledgeable and efficient and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the king of remotes, say goodbye to using 4 remotes to watch a movie!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great programmer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent was so nice and explained everything so well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a very professional job of reprogramming my remote.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Simplify remote..

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically simplifies your life with your remote abilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always Best Buy has the best products. Know I can always trust them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been always satisfied with Best Buy service and purchasees

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing picture and sound!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad people are nothing short of amazing! Perfect as always.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Emil was great! Knowledge and communication was ke

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Charging issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad member was very nice & had this remote in the car. Finally got it working well after getting a new router. However this remote has had a charging issue since the day we bought it. Not sure how long it will last since it has this irritating issue that impacts functional use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad as always were courteous and made sure the Harmony worked properly

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money for work performed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had my Logitech Harmony remote plugged into my computer and set up to add my new Sony TV. The geek squad rep had to use an older model Sony TV code to get my remote to work with my new Sony TV. I spent $79 bucks for something I could have done myself had I known he was going to use an older code. The code he used doesn’t turn my tv off, as it only puts it in standby mode. So I have to use the Sony remote if I want to turn my tv off! Very disappointed after spending $79 bucks!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met expectations for delivery, setup and answers to user questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am kind of lost here

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I reviewed this product all ready . So its a good product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt & Efficient Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and finished the job promptly and efficiently

    I would recommend this to a friend