Customer Ratings & Reviews

Perfect for those of us not ahead of the curve on all the "techy" stuff!

Nice to get my remote up and running.geek squad always delivers.

The guys did a great job explaining the features of my remote.

The guy who was sent out was the best tech Best Buy has ever sent

Programmed my remote and explained .Good job done .

The programming was efficient and a great help. Recommend

I love my 65" tv screen. The screen is a very good viewing.

Technician was very knowledgeable and pleasant to work with.

Dan knows his stuff . A compliment to the Geeks .

They did a wonderful job. I will definitely use them again.

Have Geek Squad them on auto renew, easy and worry free

the geek squad provide great service and follow up.

We are very happy with this service and recommend to all.

The remote programming was successful. The remote works fine now.

Great! Quality of service. Would have this company install anything.

Very professional work, thorough and competent, no fuss , no mess

Professional installation and great product tutorial by the tech

kind and courteous, easy to understand. thoughtful

I have used the geek guys a number of time and have no problems

I have used geek squad 3-4 times previously and they were first class. Service was exceptional. This time was a horrible experience. Tech first told me my harmony hub was fried. Then he told me my internet was not working. At the same time he was surfing on my iPad at the same time having zero issues. He then told me my connections were not connected properly. I explained that geek squad had done the installation originally and everything worked just as it should. He then tried to sell me another smart remote and told me not to buy from Best Buy but to buy from him as he installed for several companies. The only thing wrong when he got here was the harmony hub would not turn off the television. When he was finished nothing worked. I asked him to put the cables back to the same input as they were . He responded that he did not move anything and my hub was bad. We were in the basement of my home - me , the tech whom had no badge and my son. My wife and daughter were upstairs in my daughters room. My wife heard something on the main floor and there was another man who just walked through my front door unannounced and was walking around. She asked whom he was, no response, she told him we were in the basement. He said he just wanted to use our bathroom. The tech said he needed to go to his van to get something. After about 15 minutes I asked my wife to look out and see what he was doing and he was gone. Later that night a friend came over. He rebooted my hub and what do you know it worked fine and still is. Not what I call great service or professionalism. Especially for a service that is pre-paid. I feel like his friend or whomever he was was scoping out our property knowing we were in the basement. All others experiences with Geek squad have been second to none. Now I’m not sure I would call again.