Customer Ratings & Reviews

The technician installed a universal remote on a set up with a TV, DirecTV and a Yamaha receiver. It never worked out as promised and I called the remote company who made it all work together.

Let me start by saying the tech that came to my house did a great job and was professional. That said he should have never came to my house to begin with. The salesman in the store insisted that I needed someone from the Geek Squad to fix my dilemma. This is after I spoke with tech support for the product. Long and short of it is that within 5 minutes of being at my house Geek Squad could not get the product to do what I needed. It was a waste of time and money for me because I listened to the salesman at my local store. Be careful when listening to a so called expert at the store.

Expensive and installers don’t teach you how to adjust or reprogram; so if it breaks or needs to be reprogrammed you have to pay a second time.

The first guys that came couldn’t diagnose the internet. Didn’t have a lot of quality crews due to the shutdown, but they stuck with it and got it done.

Could not install the remote originally recommended by your store personnel. Had to upgrade when the installation crew came in. Now my sound system is not working.

Appeared initially he had trouble getting it to do what he intended for it to do. After he left it did work, but then went nuts for some reason. Intend on taking the "all great remote" back for a refund.

The 3rd party company who came was great. But it took 6 scheduled appointments to get them here. Confirmed, then "no-show." I do not fault the tech person who came, who was terrific, but rather, the system that the Geek Squad is using to process and book their out-sourced "Total Tech Support."

Service was good, but all items were not complete. Geek squad is scheduled tomorrow tomorrow correct

Prompt service but have had lots of problems with the remote. He tech returned twice for adjustments but it still isn’t working correctly. Disappointed!

The agents programmed the remote but about a week later we were having trouble. You need to send out a tech again to fix this. Thx

squad installed my TV ok but have totally failed to sinc with sound bar after many attempts. Although assured I just had to use two remotes that TV sound is off is now back on. On last trip (MANY) it was determined that I had to get an R remote which is very expensive in order to solve the ongoing dilemma of using two remotes and converting to one. Unsatisfactory since I would of never bought this Framed Samsung TV had I had this information prior to purchase.

Initial contact and meeting with Geek Squad was favorable. Then terrible with Best Buy thereafter. The impact on service level due to Covid impact would be understandable - but doesn't excuse the poor treatment. Follow-up service call took over month - and then was cancelled and rescheduled (w/ no input from the customer) another month later. On that date, BB somehow scheduled THREE calls on same day - and noone showed and no call/notice from BB. I tried repeatedly to cancel the transaction, but BB call center usually was at least 20-30 min wait time each time. When did talk with a BB Rep, was only told that 'internal' review would get back to me (and then didn't). When tried to cancel through credit card company, BB did not try to interact with me - and would see NEW charges recorded (with no understanding on my part). Seemed like BB was content to have revenue from a charged service, and then didn't really give attention to actually providing the service. Never got any of the service or equipment (handheld remote) ordered initially through Geek Squad; ended up using Abt instead. The process for resolution through BB was very frustrating and not oriented towards customer. Will never use BB again.

Didn’t get programmed like I wanted said it was issue with tv

Could have explained what was programmed better. I guess that it depends upon the person that you get to come do it. Last time, the person was exceptional, this time, not so much.

Geek Jason did a nice job of re-programming the home entertainment system but it was not quite complete. After he left, the on/off feature for the TV does not work properly. Have spent 3 weeks trying to get him back. On first call, he told me he would set up a work order and come back. But have not heard from him since, and have called a couple of times. Still no date to complete the job. In the meantime, must use the "Help" button every time I want to watch TV. Should be a simple fix. Just need to get them to respond to my phone calls.

So I wanted 2 universal remotes programmed and 3 Apple TV / iTunes boxes plugged in to already existing TV's.. So instead of geek squad coming to do the job you guys sent some 3rd party contractors ( installs ) who had no software to program the remotes and therefore could not plug in the Apple TV devices.. I was charged 749$ for services I did not receive and was given a very hard time when I wanted a refund!! I don't know if we were even given the refund! I'm very unhappy with the service or should I say the services I didn't even receive.. I may think twice before using your services ever again.

The Geek Squad has been here several times and I still don’t have my system working properly. One of the issues is that different people come rather than any continuity. I think we have a complicated system but they always leave with - it’s ok and fixed. It really isn’t all fixed- pieces of it are fixed. We are still not there and am waiting for an appointment to get this resolved.....,

The Tech was an excellent person with good customer relation skills.

Funny I paid extra to have Best Buy install our entertainment system so I would have some kind of warranty on it yet all my devices and speakers still have issues. This remote screws up almost EVERYDAY switching inputs, volume is muted, TV turns off, or turns on the wrong device. Geek Squad came out twice to look at it and 1 time literally didn't do anything. Guess what it still doesn't work properly

Service was great, but the Harmony Remote is very inconsistent, plus the Sony Bravia re-sets all the time.