Customer Ratings & Reviews

Al the agent knew was how to plug in his laptop and see programing and update. He knew nothing about how any of remote or my system worked with remote. He kept telling me i would have to schedule another appointment with soneone else became by his own admission he did not know how it worked. Was that 149 dollars worrh of value. I do not think so. I would recommend Geek Squad because this was the only bad experience. Install and all other experiences were great

The Geek Squad are pros and they programmed the Harmony so I was ready to watch TV, movies, or listen to music - quickly and flawlessly!

The programming went well but it would be nice to get all items programmed for future use. They should tell you more how to do it yourself in case you ever need to reprogram.

The universal remote wasn't properly connected to my television. The issue is that the receiver and direct tv aren't aligned with the universal remote.

Geeks installed remote. Worked when they were here and didn’t when they left. Disappointed that we spent this money and poor results. Paid for annual geek squad service and they are impossible to contact. Busy signals, deflection from store, on line chat not in service. Really poor from a business selling tech and claiming to be experts. They used to be much better.

the install - programming was okay, nice and professional. Some options not set up, and remote not really all that great. I am taking back to get something else.

I had most of the work done! The technician set up a few things. He was not to helpful with linking up Alexa! I feel like I over paid for your service.

The first installers did not explain everything to I had to get another installation set up to verify settings on remote

Everything is working but the roku hasn't been working properly. Hoping to get this fixed sooner than later

Had to have them back a second time because Tech forgot one step to engage the info and guide buttons on my Charter remote.

It worked OK is long as you use the voice activated remote 100% of the time but extremely difficult to set up had to have Best Buy do it

The tech was great about telling us the different ways to utilize our new system. Unfortunately we do not remember how to use all the different things we have.

Well, I made a appointment. They told me they were going to be there within a certain time, but they never came said I called them and canceled it which I never did poor management if you ask me.

Tech needed to return. I scheduled 2nd appointment for 8/28. Tech was a no show for home repair. Text said he was on his way. No phone call to cancel. Your online tech support is horrible. Geek Squad service has deteriorated. I see no value here. I have had your service for sometime, but will not renew my service with you. Price is up too. Geek need to retire or new management is needed.

BestBuy rep recommended remote control. User instructions did not work as describe, therefore, was forced to purchase Installation - Remote Control Programming, which added to the cost of the original purchase. Installer indicated remote was too sophisticated for projector, but did the best he could. We are not using the remote, we are using controls directly on projector. Unhappy with the $69 purchase of the remote and $99 purchase of the remote installation. Want my money back!

The Geek Squad full room setup installer, informed us that the top of the line Harmony we just purchased from Best Buy was in fact not fully compatible with the new Yamaha Receiver that we bought at Best Buy. The new Harmony can not access the Zone Two features on the receiver (the old one we had would fully access Zone 2). The remote that came with the receiver does have Zone 2 access, so we still either need to turn it on at the receiver, or use the receiver remote.

Agent did his best, but the system had set him up for the wrong remote unit.

Works well most of the time. I have the geek squad coming out to look at it again because it dosent always seem to work as I was told it would

Tv was mounted. Had to have multiple people come out to connect properly. Didn’t have proper products on truck.

It seemed like it should have gone smoother, it just did not seem to work like the tech wanted it to