Customer Ratings & Reviews

Did not finish with the harmony remote, not sure What happened

He Needed to call Logitech support on a Saturday. They were closed. Couldn’t get it done.

3 trips - 2 with sub-contractor - finally got real Geek squad out and they reprogrammed my Harmony 900

This remote is difficult. You almost have to be a rocket scientist to learn and know what all the buttons to push means.

The Geek Squad was great in setting up everything, making sure everything worked, gave us instructions and made sure we understood everything before they left. They even showed us things that we didn't know on our new receiver. Everything is ready at the touch of a button!!! So great.

The problem was not resolved. Occurred again 6 days after service.

Tech needed to return. I scheduled 2nd appointment for 8/28. Tech was a no show for home repair. Text said he was on his way. No phone call to cancel. Your online tech support is horrible. Geek Squad service has deteriorated. I see no value here. I have had your service for sometime, but will not renew my service with you. Price is up too. Geek need to retire or new management is needed.

I would never purchase this product again. I"m at Geek Squad's mercy anytime the remote does not function properly.

We had a third party contractor come out. Had we known this I would have insisted on Geek Squad. The gentleman who showed up hung the tv and sound bar leaving visible wires. Told me I just going to have to live with some wires? Seriously. They placed mount partially over a plug. Harmony remote could not be set up because they could not get beyond set up. They took boxes away with model and registration numbers. So now I have to remove tv from wall to get that. It’s 82 inch. I had to figure out how to use tv on my own. Then he asked us to sign an rate his service completion form. ? In front of him when job not complete. Plus side is the guys were polite and respectful. My hdmi connection not working ? Could be the plug is bent from the tv mount? So having geek squad come back out to sync devices with harmony remote and look at connection. I do think this will be corrected but for money spent it went wrong.

I got moved from one agent to another with out even knowing it was happening.

The original agents never showed up after much hassle the new agents did a great job

Love this product easy to use and all my remotes are on one remote. makes life easier.

We have had a lot of problems with the remote. It doesn't always work when you push the buttons

Harmony Universal Remote was not working at all. Geek Squad phone technician diagnosed problem as a need for re-programming. Technician arrived. Found no need for re-programming and recommended new battery. New battery did no good. Harmony Remote crapped out after a year. Need to but new remote - and re-order programming.

it is fine - seems harder to use than my old one. may bring it back in - something is wrong with rewind.

Not happy with the Geek Squad and they came out two times!!!

This remote is large and slippery in your hands. I'm also having a tough time figuring it out.

I luv the fact you can get all programming in one but unable to adjust volume on speakers

I was unaware how easy it was to program the remote could have saved myself $125.

These harmony remotes are problematic and frustrating. They are touchy and freeze up all the time and they also seem to eat up batteries.