Customer Ratings & Reviews

Agent didn't ask any questions about what we wanted; he just setup what he though was appropriate. He made our sound system sound worse and messed up two our of zones. He blamed that on the installer and said he didn't have the scheduled time to fix it. I could go on and on. But I plan to call the store manager and have someone come out and fix everything, set it up the way we want it and explain how everything works. Horrible service!

Day after I paid geek squad to program. Stopped working. "Acces not available now " Would try to go to "menu" and guide? Returned it and now am using 3 remotes with no issues.

Agents were unfamiliar with what was necessary and frequently had to refer to external sources in order to determine what to do

I was shown how to use the Universal Remote for a few minutes. However, it is VERY HARD TO USE AND VERY COMPLICATED. There being no GUIDE BOOK to look up usage my TRIAL AND ERROR method was not successful in gaining any skill in using this UNIVERSAL REMOTE. The $100.00 spent was a mistake! I'd not recommend it for anyone!

This service has not been completed. Why does it show as completed. This is a part of TV and receiver purchase and installation. I paid for it on 12/21/19. It was scheduled on 12/30/19. The receiver has not been delivered so universal remote control could not be programmed. No proactive communication from Best Buy. I have to keep on following up. It is now 1/11/20. I still don't know the status. I'm so disappointed.

This is my sixth appointment for the same issue. I no showed on me five times without reason.

My appointment was cancelled twice by you and rescheduled. I had no confidence that it wasn't going to be cancelled and rescheduled the third time. This was almost a month from when I originally made the first appointment. At this point I called Xfinity and they had a rep out in two days. As a result I cancelled the GEEK Squad appointment.

I needed a simple re-programming of my Harmony remote. After the tech left, the action I needed done was done, but 2 of my other major functions had been disabled. It took 2 more trips out to fix both these problems, so in all I had to schedule 3 full visits to just 1 simple task done. and on the 3rd time, which I scheduled directly with the tech, he forgot the appt and I had to call again to remind him.

I can't say anything good about this service. At the departure of the service the tech talked me into a service membership that i told him to later cancel. I was told i would not be charged because he was unable to perform the task and he would cancel the membership. Now I have two charges i am currently disputing.

Wanted the tech to show us how to use one TV remote, but he said he did not know how to use remotes or program them. Was shocked to find that your techs are not crossed trained at least in this area. Very disappointed. He did not need to program it, just show us a few beginning steps plus he said we need to request that help in our order.

The “tech” Best Buy sent out to set up my new Logitech TV controller was NOT a Geek Squad agent and his knowledge level clearly showed it. He spent the better part of an hour on the phone with a Logitech customer service man (Sam) having the installation explained to him. We have previously had a few other installations completed by real Geek Squad agents and I was always impressed. Unfortunately, this time was quite different.

When I purchased the TV, Roku, sound bar, woofer and Orbi plus the Geek Squad agreement I wanted to have the whole system working, It has now been 6 months and it doesn't stream and has messed up other equipment trying to use the router. I am hoping someone from Geek Squad will see this and save me another hour on the phone trying to schedule an appointment a month and a half from now.

The whole experience sucks. We had Geek squad install remote and sound bar. After he left we had a problem called geek squad no answer. Never did answer weeks later. If we ever get this right will never buy anything from best buy again. Would never use geek squad ever again. The whole experience was the worst ever. Bought a lot over the years at best buy. Never again.....

We bought a Logitech Harmony remote, and had Geek Squad program. A few weeks later the remote lost its mind, and had to be reprogrammed. Now over the last couple of days it has lost its mind again. Not complaining about Geek Squad per se, but it sucks to have a universal remote that is useless.

We signed up for a new apt. set up including harmony remote.....the harmony didn't need to be reprogrammed but we had already paid in advance so we were out that cost regardless??

I didn’t need this set up. My Cox contour remote and a receiver remote could do it all. Sorry I paid for it.

I canceled this service after trying to program the harmony remote on my own. It takes a little time, however the Logitech harmony support is excellent! If you need any help you just email them and they will assist you and even program any features that you have difficulty programming. The you just sync the remote through the program on your computer with the included usb cable.

The clarity of the system is far better than the reception that we received via the radio. However, the system keeps turning off and must be re-activated.

This took 5 visits. Twice programmed incorrectly, twice the tech no showed. Over a month spending hours on phone and in store. Holds of up to 40 minutes at Geek Squad. Had to take five half days of work for Best Buy to do this. I was promised a gift certificate for my troubles ...yet to see it. Worst and most incompetent service imho. Last tech Alex was great

This is the second time this appointment has been canceled and now 6 weeks since our request. We have the Geek contract and that has been useless. This is unacceptable and they have not yet even contacted us with a new visit date. Please improve your customer service and get this simple request scheduled soon Thank,you