Customer Ratings & Reviews

Technician came in-looked at our remote and said it couldn’t be programmed to our Spectrum programming and left. We paid the Geek squad $79 for nothing. We bought the remote from Best Buy-Magnolia and paid over $500 a few years ago. The Geek squad also didn’t show up for the previous two appointments. Not good service!

Bought a universal remote as a birthday gift for my husband. Purchased the remote on 7/27, it is now 8/31 and i still have not been put on the Geek Squad's schedule for a programming visit. I have not been happy with the Geek Squad's responsiveness. The people I've spoken to on the phone are very nice and apologetic, but evidently there is only one tech in the area and they still haven't gotten me on his schedule. I'm heading to the store to try to straighten this out or get my money back today.

Disappointed that my home theater cd/dvd was not programmed..Initial installation was successful but technician couldn't accomplish this task..

The agents are about to return for the third time to re-program my Harmony universal remote due to constantly losing wifi connection for apps such as Pandora, Netflix and other common apps for my brand new 75” Samsung smart tv. Honestly this is getting so annoying I am sorry I bought the new tv. I am staying on this issue until getting satisfying resolution.

Required multiple trips from three different crews to complete configuration required. The staff sent on first trip from your sub-contractor resources were not competent. They wasted four hours of my time and were still unable to complete job. Promised to get back to me with a rescheduled service but no contact was made. I needed to make a trip back to Best Buy store for follow up.

The tech guy was very nice and a pleasure to deal with but my remote doesn't work.

Geek squad installed and it hasn't worked turning in various functions or even turning it on. Can't get geek squad to fix it. Very disappointed.

The agent came out to install new remote but tried to fix the eharmony remote but did not happen. The new remote did not get installed. I discovered why rhe Bose speaker was not working and fixed it.

Not that impressed with the setup for my Harmony remote, they were not that familiar with the way to do it. I just ended doing it myself

The tech who came out was very pleasant and quickly performed the programming that we needed

The GEEK Squad came to our home, but they could not program our remote. They said something like they needed a cable. That does not sound right. We had waited 3 weeks for that appointment. Using that TV is very difficult. DVDs are impossible. We are very unhappy.

I Purchased the Harmony Remote Control before Christmas and scheduled set up at that time for Jan5. I got three reminders they would be coming, and guess what? NO ONE CALLED OR SHOWED UP. I finally got a hold by chat and they could only schedule me for two weeks later! I am very disappointed.

Work NEVER finished... sent second agent out after first ried two times. Second agent said to contqct him if i still had issues, I DID, NO RESPONSE!

My technician was outstanding. Programmed all of my components to work with the remote. Took me through all the steps to use it

The universal remote worked until we lost power for about a day. Now, we have one more useless remote...

3rd time was a charm. A different technician came for the third appointment and did a great job. He had to reprogram much of what was previously done on the prior two visits by the Geek Squad technician. The unit was not updated with the latest software, the sound was not optimized for each device to PLII, the DVD had not on screen controls, pretty much all wrong. Mike did a great job correcting and explaining everything.

It took several calls to customer service to find out status. It was very time consuming. The programming on the remote stopped working after a day. I wasted the $150.

It was a Universal Remote - Best Buy knew this The ticket read Harmony remote - according to Best Buy they only wrote Harmony because they needed a sku. When the finally came (after blowing off my first appointment) I was told the couldn’t work on my remote.

not happy at all. did not help at all. wallet was stolin.

The service was terrible. They did not set me up as I asked. On top of they we canceled the annual program and was sent a Best Buy gift card rather than refunding our credit card. This needs to be addressed. We are planning to reverse the credit card charge because we did not ask for a gift card but for a refund.