Customer Ratings & Reviews

The issue was not resolved the Universal Remote is a URC TDC 7100, it was not reset.

The agents showed up an hour after the 4 hour window had elapsed. While they programmed my Harmony controller with the Roku as requested, now the audio does not correspond with the video, i.e. there is a split second delay between the audio and video feeds. Very annoying

This remote is no good, they have been to my house several times to program and in no time it doesn’t work. The last time they sent someone over to reprogram it was a big flop because the guy didn’t even know how to do it. Worthless remote control

They was unable or unwilling to do everything I needed. The ended up programming a remote for $100. I feel I paid the extra money for the service warranty, and got almost nothing in return for it. It was like pulling teeth to get them to my home in the first place. Sorry but i can't help but feel Geek Squad failed

THE GEEK SQUAD PERSON SPENT AN AMPLE AMOUNT OF TIME TRYING TO PROGRAM MY REMOTE. WHEN SHE LEFT IT DIDN'T WORK AND IT HAS TAKEN ME ABOUT A WEEK TO GET IT WORKING. I LOST ABOUT $150 AND GOT NOTHING FOR MY MONEY. WON'T DO THAT AGAIN

Though I have no complaints re service person who I paid $100 for, the unit consistently does not operate properly. I have to go back and use my Xfinity remote. I fault the sales person for not giving me options and simply recommended the remote I bought

It was a good remote but when it started loosing it's mind it really lost it and I still can't figure out what happend

I had the Geek Squad do multiple installs and in both cases they had to come back and fix issues.

Didn’t work right away with Netflix. One by one over a 2 week period other applications stopped working. Lost the sound bar next. I’m sure I’ll have to pay Geek Squad to come back out and fix it. Gave up in frustration. Back to 3 remotes. Not sure if was the product or the programming

I have explained this in 2 other reviews. I have paid on total tech support for quite some time. The last 3 problems I have had the service has been terrible. You used to have good techs. Now it seems they either don't know how or for sure can't speak well enough to get the problems resolved.

I have problems with remote turning off the system. I depress the of button which does shut down the system. However a banner comes back on telling me I have a cable problem or a problem with the DVD player. The Geek squad saw this problem but could not fix it. .Also, they could not get the remote to correctly scan my 300 DVD Pioneer player. I have to manually select the DVD I want to play.

Maybe maybe spent 30 minutes. Did Not do a good job in explaining and walking us thru the remote. Waste of money

The Geek Squad did a great job of programming my universal remote. Every component works like it should.

Hook up remote to an old amp that will not hold the sound Was not happy Had to have someone else come out

The Geek Squad did a great job of programming my remote for our new Smart TV. Very nice and professional.

The over all design is poor. Each devise to be added to the harmony was just .5" x .25".All 10 devises devise

i could never get any kind of answer , even with THREE people working on the problem. finally after almost 30 minutes I requested a refund which was printed in TWO seconds after my request. They really showed absolutely no concern or interest in helping me

Never seen anything like it. Crushes frozen fruit into smoothies in seconds. A must for every kitchen.

The Geek Squad tech was great. The service didn't work. My remote doesn't work correctly

DW is VERY quiet, dries even plastic containers! Love the simple look and versatility the DW allows.