Customer Ratings & Reviews
- SKU:
- 3552187
Customer reviews
Rating 4.5 out of 5 stars with 3599 reviews
(3,599 customer reviews)to a friend
Customers are saying
Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
No show no call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited FOUR HOURS for an appt with Geek Squad NO SHOW NO CALL!
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.instead of $99 for universal remote upgrade, was sold a $500 new remote for my $8000 tv new remote works terrible and not all functions works
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
I will never go to Best Buy again!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I asked for an expert to come and program my Harmony remote for the third time and nothing was fixed. I called three times and was told I would be getting a call back and I'm still waiting. What an awful experience!!!
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
Remote not programmed properly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I arranged for another geek squad service to reprogram. I was cancelled due to covid 19. I am waiting for geek squad to contact me when they are doing service calls again.
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review, Bobby. We are certainly living in unprecedented times and we appreciate your understanding. If you have any questions or concerns, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
The installation is not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chris came out to reprogram my Harmony remote. The remote does not work. He left me his cell # in case I had a problem. I have called him twice and texted and have not gotten a reply. Very disappointed and its disappointing.
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
Tried to fix 4 times. Have replaced with another.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had 4 different house calls to set up Harmony remote. The last tech told me to replace the controller.
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not like the harmony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had the harmony taken off the tv due to two many steps to view the programs we would select.. This is the second harmony that we have had over the years and saw no improvement from the first purchase many many years ago.
This review is from Add-On Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
Couldn't Program
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the remote from Best Buy several years ago. Moved and wanted programed to different TV. Worked perfectly before. They could not get this programed correctly. Got my money back.
This review is from Add-On Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
HORRIBLE AND WANT MY $99 BACK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GEEK SQUADIS USELESS. DONT SHOW UP FOR APPTS, PROISES TO HAVE SERVICE COMPLETED BY END OF JANUARY.
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
Visit didn’t help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV is still not working properly. It has gotten very frustrating. I need them to come back out and fix the problem
This review is from Add-On Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
Harmony remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still having issues with my second remote, terrible performance and programming issues.
This review is from Harmony Remote Control Programming
I would recommend this to a friendRated 1 out of 5 stars
erratic screen selection-touchy controls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased the Harmony remote based on my experience with one that I purchased 10 years age. It works fine-not happy with controls as they are touchy & I never know what selection I will get
This review is from Add-On Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a value add.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I initially set up myself and thought was done incorrectly. But the geek squad did not add any additional value to the cost of service. Not worth it.
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
3rd party guy sent out (not geek squad truck)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install guy wasn’t with geek squad and didn’t know how to program Logitech remote. Have to reschedule with another appointment to try again.
This review is from Harmony Remote Control Programming
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Tech breaks my remote !!!!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech fixed one problem but made 2 more. I am not happy. And getting nowhere.
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
The remote was programmed incorrectly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to have another Geek squad crew come out to fix all the mistakes. This was after the initial crew member had ruined my 1 1/2 yr. old carpet. The second crew did an excellent job, thank goodness.
This review is from Add-On Harmony Remote Control Programming
I would recommend this to a friendRated 1 out of 5 stars
New receiver install and program remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Getting ready to come back for the 5th time for the same problem !!!!
This review is from Add-On Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
Complex & Non-functioning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Regardless of the verbal explanations of operation this item sucks. Woked sometimes IF appropriately handled with care, but too temperamental for regular use. Needs WRITTEN clear instructions.
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
Need schooling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The pro gaming of the remote was incomplete the geek did not know how to program the remote, have to figure it out myself, waist of money
This review is from Add-On Harmony Remote Control Programming
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Returned item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item did not really work well with Alexa, which is how it is sold, so we returned it with the Geek Squad and got credit. Thank you.
This review is from Harmony Remote Control Programming
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.