Customer Ratings & Reviews
- SKU:
- 3552187
Customer reviews
Rating 4.5 out of 5 stars with 3599 reviews
(3,599 customer reviews)to a friend
Customers are saying
Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Incomplete geek service call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Harmony Remote control program was changed to add Sony TV but not completed dye to time shortage.
This review is from Add-On Harmony Remote Control Programming
I would recommend this to a friendRated 1 out of 5 stars
very poor quality remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This remote does not work very well. We have to push the buttons several times to get them to work. We have had four of these same remotes and it seems they get worse each time
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t know how to convert my existing cables to HDMI and left the cable from the tv on the floor to my audio/ video cabinet .
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
universal control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wanted the remote to operate both TV and sound system and they still not working properly
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was unable to program my tv. Didn't make a follow-up appointment after software was updated.
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
The installation was outstanding by my Squad team
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t purchase my remote from best buy because they didn’t have one.
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
Abysmal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You do not want me to post a review. A long complaint letter is being forwarded to corporate offices regarding this and the entire TV installation process I went through
This review is from Add-On Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
out of date product from what i read on others
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very hard to use and expensive.100.00 for remote 100.00 for Geek Squar to install. now in garbage
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
Non power to systems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agentbsermed more interested in getting out at 4:00 pm. Never resolved my problem.
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
It worth the time to schedule
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. Would never have them back. Did not complete service arranged a second trip no showed no call. Horrible.
This review is from Add-On Harmony Remote Control Programming
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi RebeccasAccount –
It’s certainly concerning and disappointing to hear you had such a poor experience with us trying to get your service completed. If this is still something you require assistance with please feel free to email us at online.communities@bestbuy.com
Rated 1 out of 5 stars
issue unresolved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy / Geek Squad installed my entire home entertainment system 3 years ago -- now I"m being told that the Apple TV that was installed is obsolete. Not the kind of solution I had hoped.
This review is from Add-On Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy with Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t recommend Geek Squad. Have had them in twice since issues. Called for help a 3 Rd time and no one responded
This review is from Add-On Harmony Remote Control Programming
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Plasticman,
I'm sorry that you've had a difficult time connecting with Geek Squad in regards to your concerns. If you are experiencing issues with the remote that you had us program, please call 1-800-433-5778 for assistance. We appreciate that you took time out of your day to share your thoughts with us.
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The man that came out to set it up only had computer set up knowledge. He didn't know anything about setting up the remote for my television.
This review is from Add-On Harmony Remote Control Programming
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your thoughts with us. We want you to be happy with the outcome of the services we provide and we apologize for this not being the case for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
It continues to fail. Does not work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agents came to my home and programmed the remote and it failed the following week. Please have the return and fix at no service cost to mr
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .A working remote for your television definitely makes the experience much better! Not being able to access the correct functions would be frustrating. I'm glad to let you know, we offer a 90-day workmanship warranty on all TV and home theater services performed by the Geek Squad. Please call (800) GEEK-SQUAD or (800) 433-5778, to schedule an appointment! We look forward to hearing from you.
Rated 1 out of 5 stars
I was charged and this service was not completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My service was not completed and Best Buy charged my debit card without authorization and without service. This is illegal!
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for taking time to share this with us. I'm very sorry to hear about what happened as this is not the level of service we aim to give. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote still doesn’t play all channels through stereo system Late for appointment, with no phone call notification.
This review is from Add-On Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
Never worked right...short warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The programming they did (third party) was only warrantied for 90 days. They couldn't figure out how to connect my PS$ to the activities for the Harmony remote.
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendRated 1 out of 5 stars
Program Remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work all the time. Can't delete and when you go to list it goes to the quide. Not pleased with the programming.
This review is from Add-On Harmony Remote Control Programming
I would recommend this to a friendRated 1 out of 5 stars
Remote does NOT hold the settings.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everyday there is trouble accessing the volume control. Today nothing is working correctly. I will have to contact the Geek Squad again for help.
This review is from Harmony Remote Control Programming
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .I’m sorry that you’re having issues with your recently programmed remote. Please give us a call at (800) GEEKSQUAD or (800) 433-5778 so that we can talk about finding a solution for you.
Rated 1 out of 5 stars
Surprisingly Disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was never performed and I continue to have issues.
This review is from Harmony Remote Control Programming
I would recommend this to a friend