Customer Ratings & Reviews

The agent programmed my remote and explained how to use it !!

Technical Specialist Carl Curtis was professional, knowledgeable and personable. He explained the process he was undertaking to fix the volume control problem with my Harmony Hub and the reset he completed. Unfortunately, the problem has returned and I have an inquiry in for further assistance.

This service was professionally performed and proved to be a real time saver for me. All componants were connected and work great.

Thank you to Cole for all his time on programming our harmony!! He is the best of the best!!! Thanks to both Cole and Christian for all their great help!!!

remote easy control, geek squad did an excellent job of interface to give good picture and sound.

the Geek Squad arrived within the scheduled time with phone call alert. They were neat and efficient and quick, but were happy to take the time to explain the system and answer my questions. Strongly recommend Best Buy, the Geek Squad and Totaltech

The Agent did an outstanding job, not only fixing my issues but also explaining to me what all he had done so that I shouldn't have any further issues.

I bought the Logitech Harmony Ultimate for my HT and added the Geek Squad remote programming service. For most users, I would recommend this service, as it allows a professional to do the initial set-up. Over the course of the next few weeks, as I learned more about my HT, I was able to customize the settings further. Advanced users will find it very easy to program this remote, but I would highly recommend this service for most users, as it gives you a chance to ask questions and, more importantly, ensures that everything is set-up correctly without anything missing

It took alot of effort to get my archaic Harmony programmed to my new Marantz and LG and i really appreciate it. Thanks

the agents did a lot of testing and checking and solved the problem...so far so good

The tech help was very efficient. They listen to my knees, and fixed all my issues that I was having with the universal remote control, receiver and TV error messages. Very satisfied with their services.

Best Buy no longer offers a Harmony remote. Instead they sold me light weight 8 device remote for under $40. You get what you pay for. The Geek Squad guy programmed it for me, but it in no way replaces the harmony remote. It is difficult to use, requiring multiple steps that are not be labeled for the functions we need. The Geek did his best, but the remote is not adequate for our needs. In fact, right now, Sonos is playing and I have no idea how to get back to tv audio.

Friendly and knowledgeable people. Programmed my remote perfectly. So helpful I would use them again.

Very good product for its price.Has been a great help electronic instrument.

Mary has us up And running! So thankful I had her cell Number and she came to Our rescue!!!

The agent's skill set worked out. This was the 5th attempt to have the TV moted and the remote update corrected.

Shauna not only programmed my new Harmony Remote, but she made some changes to my new Denon Receiver, and now it all works properly. She is awesome!

Ryan was very helpful. He was able to use my logtech universal remote with my new tv and current equipment.

The agent was friendly and knowledgeable. THey took care of my issue

I purchased a Universal Remote Control from Best Buy and also purchased the installation set up at the time of purchase. The clerk was very confused on how to code the charge and did not use the Harmony Remote Control SKU for the service. This resulted in a charge of $199.99 for the service. The Geek Squad website shows that the charge should have been $149.99 for a Harmony (or similar remote) and no one will agree to refund the $50.00 overcharge. The installation ended up being satisfactory, but the overcharging for service is not acceptable.