Customer Ratings & Reviews

I purchased a Universal Remote Control from Best Buy and also purchased the installation set up at the time of purchase. The clerk was very confused on how to code the charge and did not use the Harmony Remote Control SKU for the service. This resulted in a charge of $199.99 for the service. The Geek Squad website shows that the charge should have been $149.99 for a Harmony (or similar remote) and no one will agree to refund the $50.00 overcharge. The installation ended up being satisfactory, but the overcharging for service is not acceptable.

The agents updated my Harmony remote with the latest software version and updates.

Tavares did a great job. He worked efficiently and knowledgeably, and he didn't leave until we understood how the device worked.

I always rely on the professionals to make sure that I get the most out of all my electronics.

Anyone who really wants a knowledgeable home theater installer in the Fort Collins area should ask for Ian when using Best Buy / Magnolia. This guy knows his stuff and is very personable. Excellent work.

It's an older system and it needed to have someone with the right programing app.

It was unfortunate for me DirecTV was offline and I was left to do the final activation. I am certain the Geek Squad professionals could have provided more. I am sure the final calabration to my system was not completed.

The agent fixed all of my concerns regarding the internet and tv issues. Took his time to make sure I was satisfied.

They moved 3 tvs around and mounted 2. Did a great job as always. This is the third time I’ve used them.

agent very knowledgible remote tune-up was quick and correct

The technicial could have spent more time showing me how to make my pre-sets for the radio on my amplifier.

Great Service. Love Geek Squad. Agents have great knowledge of the products.

Had 3 issues that needed to be resolved. The tech was great and was able to resolve all of them.

The agents reprogrammed my Harmony remote to work with the cable, bluray and television.

Anthony Guthrie is brilliant again is all I can say. He can fix what others cannot.

Very helpful. We’re at our house on time and answered all our questions

Great technician took care of us very knowledgeable and professional

Geek squad was a very professional worker. they took the time to explain everything that they were doing, as well as cleaning up after themselves.

Service guy helped with learning universal remote settings and usage.

The agents connected All of my devices and programed everything for me.