Customer Ratings & Reviews
- Model:
- R8VRP6-0EN0
- SKU:
- 6423657
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the refurbished Pro Smart Wi-Fi Video Doorbell's picture quality, ease of use, and straightforward installation. Many appreciate its improved security features and the convenience of a wired connection, eliminating battery concerns. However, some users experienced connectivity issues and motion detection sensitivity problems. A few reported instances of the doorbell malfunctioning after a short period.
This summary was generated by AI based on customer reviews.
Good product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All ring products are amazing, dependable and worth the price.
I would recommend this to a friendDoorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One day the doorbell didn’t ring but the following day it did. I will continue to monitor it. Good thing I purchased the warranty plan.
I would recommend this to a friendBrand response from Ring
Posted .Hello LeeLee,
Thank you for taking a moment to leave your review on the Ring Video Doorbell Pro. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.
Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!
Thank you, Jamila with Ring
- Cons mentioned:Internet connection
Unit failed after 6 weeks
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for ~6 weeks. then it would not connect to my network but the doorbell still worked. Now it won't ring the doorbell either. It has power and I just replaced it with a new doorbell button and that works fine.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Steve327,
We appreciate you sharing your user experience with us regarding the Ring Pro We understand how important it is for your device working as intend. The Ring Pro was intended to provide you with peace of mind in your home security so you can rely on consistent alerts 24/7. Rest assured, we are here to provide you with a solution to your concern.
After reading your review, it seems that your Ring Pro is losing its wifi connection randomly. If this is the case, we recommend power cycling the device. To power cycle, turn off power to the device for 30 seconds and then turn the power back in. Once this is done, your device should reboot and work as intended. If the issue persists, we’d suggest reviewing this helpful article for network changes you can make to ensure your device has a solid connection consistently: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/
Thank you, Jamila with Ring.
Eh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked in great shape, connected to WiFi and then disconnected itself. Would not reconnect. Returned and bought a new one and haven’t had any issues
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Lindsay,
Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Pro replacement device. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are.
Please feel free to reach out on our community forum at https://community.ring.com/ if you need additional information regarding your product.
Thank you,
Alexis with Ring
- Cons mentioned:Performance
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in few months, was showing that it was offline.
No, I would not recommend this to a friend Refurbished-Not anymore!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never again buy anything refurbished by Ring. The doorbell worked just long enough for me to be able to return it and get my money back. Now it is a $150 paperweight. I tried to call Ring and get them to send me a new one, and they wouldn't work with me. I ended up getting a doorbell by Eufy and it is way better!
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Grob1313j,
Thank you for taking a moment to leave your review on the Ring Refurbished Pro. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.
While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/ so that we may assist with finding a resolution to your concerns.
We look forward to hearing from you, if you have any further feedback regarding your overall experience.
Thank you,
Jamila with Ring
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the ring doorbell it let you know when someone is at your door .
I would recommend this to a friend