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Ring - Video Doorbell 2 - Satin Nickel-Front_Standard

Ring - Video Doorbell 2 - Satin Nickel

Model: 8VR1S7-0EN0/88-0201-NC-USASKU: 5839307

Customer rating

Rating 4.5 out of 5 stars with 4230 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 2, showing21-40 of 4,230 Reviews
  • Rating: 4 out of 5 stars

    Ring Video Doorbell 2 - Monitor from mobile app

    Posted
    PamSD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Installed almost a month ago. Easy to install, clear picture. Hooked to our home's wifi through the mobile app. Motion detection is very good and can be adjusted back if too sensitive. Live view is a nice feature but if you have more than one camera, doorbell etc. streaming you can go through mobile data quickly! Multiple mobile users can have access. Ring protection plan is available and very economical (free 30 day trial when you activate your cameras). Comes with one battery and extras are inexpensive and interchangeable with other Ring devices. USB charging cable comes in the package. It looks like one battery charge will last months. It also depends on your settings. The neighborhood watch group in the app is informative. Everything for installation is in the packaging which made it very easy. The only reason I go with 4 stars vs. 5 stars is there was not much information (and is not easy to find after the fact) or a warning about how much data use can occur. We installed 2 security cams and this doorbell and had all 3 with live view activated. We used triple the mobile data we normally do. If you have unlimited no problem or if there was a warning about the live streaming it would have helped. We have adjusted our viewing and love the security of being able to see our home from anywhere. Absolutely a very good purchase that I recommend highly!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Long lag time, false alarms and poor video

    Posted
    Billr
    • My Best Buy® Elite Plus Member

    I specifically bought the Ring 2 over the Ring because of the 1080p vs the 720p video quality and the custom zones. However images of people in the shaded cover of the front door are washed out while the background in the sunlight are much brighter and clearer. This is known problem since 2016 and they are still "working on it"...https://twitter.com/ring/status/733725119072239616?lang=en Terrible lag time to start recording for people sized objects. Most recording of people don't begin until the visitor is walking away from the door even though the range is set at 25' and there is a 3' high gate 20' way from the front door that people have to stop and open before proceeding. Too many false alarms from vehicle traffic 50-60' away in the street. Emailed tech support many times and tried their fixes that didn't work. Their first defence was that the distance to the router had to be less than 40'. My router is 18' away from the door bell with a window in the only wall between the two. You can literally see the router while standing at the door through the window. The router speed tests exceeds their requirements. No explanation or fix on the long lag time. I'm sorry I didn't keep the box so I could return it. Lesson learned

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hello,

      I am so sorry to hear about your poor Ring experience, please believe me when I say that this was not the experience we intended for you. I greatly appreciate all the time and energy you have put into trying to get your Ring device to work for you and I would like to make sure that this time was not wasted. I see that you noted being in contact with our Customer Support team, however, I would appreciate the opportunity to work with you personally. I would like to further investigate the issues you are experiencing and help you come to a resolution once and for all. Would you please contact me directly at Kaitlyn.rosenthal@ring.com?

      I would appreciate your time.

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 1 out of 5 stars

    Save your money

    Posted
    s07020

    Very disappointed with this product. I have 1 gigabit internet in our house. So at our front door, even though it's down a floor from where our router is, our phones speed test shows a 90-95mbps download speed on the wifi network . This doorbell is worthless. Most of the time when it's rung, I don't get a notification. If I do, I open it on my app and there is just sound and no video. The video is black. On the rare occasion that I can see the person and I try to talk to them, the volume for the person outside is so low they have a hard time hearing me. Great concept but poor execution by the ring team and if you read reviews of ALL of their doorbell models and the ring app review in the App Store, you will see that hundreds of people have these issues. Will be returning and getting a nest outdoor cam instead, as Those do a great job of notifying you about motion and you can talk through them too! Spare yourself the time wasted with their customer service on the phone and buy a product that works out of the box instead.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi s07020,
      This is definitely not the Ring experience I want you to have. I would love the opportunity to speak with you and learn more about the customer support you received as well as help answer any question you may have. Would you kindly email me at jennifer@ring.com so we can get to the bottom of this as soon as possible? I look forward to hearing from you and turning around your Ring experience.
      Thank you,
      Jennifer F., Community Manager
      Jennifer@ring.com Ring

  • Rating: 3 out of 5 stars

    Should have Video Storage

    Posted
    ahboby
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I would not recommend this product. Let me explain why. First of all the basic function of this video doorbell is security and not a gadget. You want something that you can see who and when somebody tried to enter in your home, or came close to your home. This requires video storage and access to see the notifications for a limited time, may be 24 hours. Some competitors are offering free access to videos for 48 hours. Go for that door bell. In addition, the battery charge is very slow. Whereas battery drains pretty quickly. I have to enable live view as I don't want a subscription to access video, that drains battery faster than normal mode. I am positive only limited or new homes have wired connection at the front door. Please consider this as an important factor. The features are good. Wifi connectivity is strong. Video quality is good, just good. Sensors could be improved. Overall, I won't recommend this product, until it offers free access to a video within 24 hours and then it gets deleted. You know what, people are stealing this doorbell. If no video is available then how would you know who took it. Yes, I am serious. Stealing of a product, which is meant to protect you from such things.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Product and Easy Installation

    Posted
    pdh29073
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is my 2nd Ring purchase. I had the Ring 1 and I liked the product, but it died on me after accidentally dropping it while trying to remount it after recharging the battery. I believe there is a lifetime warranty on the product, but only when theft is involved, so I decided to purchase the Ring 2 Installation was easy and I had it set up in practically no time. I like the new design and it seems to have a more secure mount than the Ring 1. I have the inside Ring plug-in doorbell accessory so that we can hear when someone pushes the doorbell and it works just fine. It has several ways to set up motion zones to avoid detections that you don't particularly care about. The night vision on the camera is not too great unless I leave my front porch light on all night which I usually do anyway. The daytime video looks great, but it gives a circle shaped view. My one wish is that it should come with two rechargeable batteries instead of just one so that you can have one on stand-by. You can purchase a 2nd battery, but at the price, I think it should come with two. I have not had this too long so I cannot say how long one battery charge will last. For my Ring 1, I paid that $30 annual subscription fee to keep a copy of my recordings. I don't recall how long they were kept in the cloud, but it was enough. My 1-year subscription had expired and I had not renewed it because I had yet to purchase another device. After purchasing my Ring 2, my account was not giving me my free 30-days of cloud storage which comes with each device, so I got onto the Ring chat service and they fixed my account promptly. Customer service seems to be great!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Bugs and Quirks but Still Useful

    Posted
    tjm78
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    First things first - if you don't have a wired doorbell, buy the add on Chime. It's another expense which sucks, but without it you may not hear your doorbell. Next, installation does not take 'minutes.' I installed mine in about 30 minutes (not too bad) but have to take it off now because after a couple weeks of use I find that it's angled up and I want it flat, so I have to use the pitch wedge (included, thankfully.) Also, one other bad, I get notified when cars pass my house on the street, but not when my mail is delivered despite her walking right in front of the camera (it picks her up as she's delivering, but by then she's walked right past it and right up to it). The zones don't seem to work very well. My car pulling into the driveway doesn't get picked up (may get corrected when I add the wedge this weekend). The good - peace of mind that when someone is at my door, I can see who it is, I can be notified no matter where I am that I have a visitor (I was recently on the other side of the country so I could see everything that was going on.) Get it for peace of mind, work out the quirks during install, and hopefully Ring will fix the issues with the motion detection zones soon.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Ring works great

    Posted
    questforbalance
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We've been looking for a solution for outside our gate that didn't require us to run power or install a phone line. Ring works great. It is battery operated and the installation was simple. We don't have a strong WiFi signal at our gate due to the distance, but we still get our notices. It has been a game changer for us as we have been able to get contacted by deliveries, visitors and any motion within our designated distance outside our gate. Two issues we've run into is that the picture at night wasn't clear enough to get a license plate off a truck that damaged our property. Also, we've had issues answering the app when someone rings our bell and our phones are locked. The sequence of answering from an iPhone XR usually means we end up missing the notice. Some of that may be due to our slow WiFi connection or perhaps even user error, but what pops up when you swipe from a ring is not as simple as responding to motion. One other thing to note is if you want to be able to keep the video and not just view it live, you will have to pay for a subscription. There isn't an option to use an SD card or just have it record to your device. This was disappointing, but the cost for a year was only $30 so we went ahead and signed up.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for the price I got it for

    Posted
    greeneyesbluelights
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We’ve had this doorbell since Black Friday, and it’s been excellent so far, except for a few minor issues. The good: • Wide camera angle- I can see my entire yard, even though the camera is angled slightly away from it • Camera quality- it’s pretty good during both night and day, considering it’s a video doorbell. I’d love if the quality were even better, but it’s fine. • Audio/One-Way Video Chat- this has actually been super useful. I’ve had a couple instances where I’ve had to use it, and it’s been great. The not-so-good: • Motion Sensor Range- some might consider this a pro and I do as well- to a point. I’ve had several instances where my phone has gone off saying there’s motion at my door, only for me to see that it was only a car passing by on the street. It sounds trivial, but gets annoying after a while • Speaker Quality- it’s really not the best. But, it’s an outdoor video doorbell, so I wasn’t expecting much in the first place. Overall (and so far), I’ve had a pretty positive experience with this doorbell. Compared to the other doorbells Ring offers, this is a relatively middle-of-the-road one. So, if you’re willing to splurge a bit more, go for it. If you’re not, and want to stay under $200, I’d say this is a pretty good option.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Story of the disappearing package

    Posted
    Gregg
    • My Best Buy® Member

    We still haven’t “found” the missing package but the experience spurred me in to buying a doorbell camera. I almost went for the less expensive version 1 but with the holiday sales, v2 seemed like the way to go. Went home to install and I’m glad I read other reviews prior to installation and drilling holes. For whatever the reason, whether it’s my home’s WiFi (Verzion Fios Quantum - just saying) or the camera’s internals, or my router settings, it just doesn’t work consistently. Sure maybe my tech guru brother can get it working but even he said it sounded like it would take him an hour. Live View vs motion detection, seem to conflict with each other, is it the motion sensor or camera IDK, and now live view would not load. Pull the battery, cover the cam for 1 minute, reset the cam. Nothing. Spinning blue light. I’m done. I got the motion sensor work a few times, but most times would not pick me waking to my door. Which is wide open with low growing shrubs. Should be easy to detect the delivery man coming to the door - which is the whole purpose for me. Back to Best Buy it went. Paid cash so at least I don’t have to “wait” 3-4 days for a refund back to a card.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi Gregg,

      I am sorry to hear about this unfortunate Ring experience. Our compatible networks are 802.11 b/g/n Wi-Fi connection @ 2.4GHz. If you would be so kind as to email me directly at Kaitlyn.rosenthal@ring.com I would like to both follow up on your return as well as provide you with some additional options I would greatly appreciate it.

      I would appreciate your time.

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 2 out of 5 stars

    Senses traffic in parking lot

    Posted
    ti2grrr
    • My Best Buy® Member

    I installed the doorbell about two weeks ago. Initially it worked great. Now for the past week or so it has begun to sense any motion of cars in the parking lot. I live in an apartment complex on the second floor. Initially set the distance for the doorbell motion sensor to the closest. As well as telling it there is a street in front of my apartment as the deck does face the parking lot. So the motion is suppose to be detected in the 5-15 feet range or the closes. I've tried to reset the distance by going into settings and changing it, and then changing it back. I've pulled the battery from the doorbell and then set the distance to the closest. It continues to notify of motion every time a car passes in the parking lot. The parking lot is approximately 30-50 feet from my door. This is a huge nuisance. It seems as if there must have been a software upgrade or something shortly after I installed the doorbell and now it senses all types of motion. I wish it would stop sensing the passing vehicles.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Works as anticipated

    Posted
    blackjack
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We live in a gated community, but travel frequently, so we wanted a way to interact with a person ringing the doorbell, to see packages delivered, and to monitor our front area and entryway. I read about the different options for a video doorbell and went with the Ring Video Doorbell 2. I did not see a need for the Pro version for us. Installation was very simple. Everything needed came in the box. I removed the old doorbell, mounted and wired the new Ring 2, downloaded the app, adjusted the zones and have enjoyed it since. The monitoring is only $3.00 a month and the first 30 days are free to see videos. After having the Ring 2, we are now considering their alarm system, which will only be $10 a month, including the Ring 2. I set the same account name and password for my devices and my wife's devices, so we can each monitor and view recordings. There is a way to allow guests or someone else to view, but we did not utilize that option. Got the Ring 2 on a Black Friday deal and an Amazon Echo Dot 2 was included. Well worth the money and now we have neighbors, friends, and family that will be purchasing, based off of our experience. Easy installation and functional app. I would highly recommend.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok product if you can’t direct wire

    Posted
    Shopper70
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I would not recommend this model for anyone that has the ability/availability to direct wire into an existing doorbell. The motion zones are too restricted for this model. There are 3 zones which you CAN turn on/off, BUT you can not adjust each zone individually as to how far out you want each zone to detect motion. This creates a big issue when your doorbell is facing a street, but you would like to detect motion on your front sidewalk that is coming from the side of your house. Someone is already ringing my doorbell before this doorbell detects any motion. By the time I get a notification and can pull it up on my phone, the delivery person is already heading down the street. Another issue with this model is the poor Wi-Fi technology/reception. Even with an Orbi mesh system, 100mps service, and very strong signal strength 10 ft from the main router this unit claims poor signal. I do not have this problem with any other device when standing in the exact same location. I wish I would have spent the extra $50 and got the pro to avoid some of these issues...

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    We'll see

    Posted
    rick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought this to replace my existing hardwired doorbell. The Hardware install was SUPER easy. Every thing I could need and then some was there. Love it. The actually configuration of the device was more difficult. The software installed easy on my phone and the install went great until I got a message saying that the doorbell was connected to the network and it was doing other configuration that could take a bit. That part hung. I attempted a second install and got the same result. I exited out and tried to use the doorbell anyway and it worked. I'm not sure what the bug is but there seems to be something in the app or software that is getting hung up. The camera is very clear but the speaker is a little muffled. Also, there seems to be a good delay from when there is motion to when I get a notice on my phone. Today, I watched the Fedex guy walk up my sidewalk and leave a package and I didn't get a message saying motion was detected until he was 30ft from the house on his way to his truck. I did check the history and there is a great video of him approaching the door, putting the box on the step and walking away which is what is important to me.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Solid, easy to install, works as advertised

    Posted
    xmrmoox
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased the Ring 2 video doorbell as soon as I learned about it. I've never had a video doorbell before but thought I'd give it a try since I moved into a new home recently and wanted some basic safety features for my family. I also liked the fact that it was wireless for the install since my house is not wired for a doorbell (it has an older dinky wireless one when I bought the place). I figured the Ring would be a little helpful, but it turns out that it's mega-helpful. I've found it really helps for deliveries when I'm not home. I can just tell the delivery person to leave the package or that I'll be home right away to sign from it (this happened once when I was 5 minutes away and I thought to myself, "wow this is super cool, this product actually does what it's suppose to do"). Anyway, it was pretty easy to install and works really well. I did buy the wireless chime/extender to make sure my wi-fi reaches the product. I'm thinking about getting a second battery so I can charge and swap when the first one runs out instead of not having doorbell working while I charge the first one. I would say this is definitely a luxury investment as I'm pretty sure humans have existed ok without tech like this, but it has been helpful and is pretty cool. Recommended. Glad I went for it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not for beginners

    Posted
    Tank1957
    • My Best Buy® Member

    I purchased the door bell 2 work ok but not 100% called ring they said that I needed to purchase a extender doorbell extender one could not hear and the range was poor with VIDEO distortion sometimes blank video. Then I purchased the flood light CAMERA! This proved to be to much called ring again I spent 9 hours working with a PROFESSIONAL Installer. I got a lot of customers service like I meaning the PROFESSIONAL Installer was going to call make sure I was satisfied followed by an email! YEA RIGHT NO CALL NO EMAIL! UNTIL I POST MY REVIEW ON SITE JABBERS I Immediately Got an email from Corp looking at all the other complaints on sitejabber I got a standard email that is sent to all complaints. After talking to the corporate office they came up with a fix for 50.00 witch I had to pay for never mind all the mental Anguish this system put me through it didn't fix the problem! I have made this my mission to worn every one thinking of purchasing a ring door bell NOT TO. IF YOU DON'T BELIEVE ME GO TO WWW.SITEJABBER.COM AND LOOK AT REAL REVIEWS YOU ARE BETTER OFF GOING WITH A HARD WIRE SYSTEM, AND IF YOU STILL WANT ONE I WILL SELL YOU MINE......

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Save yourself the agony

    Posted
    MarkHC
    • My Best Buy® Elite Plus Member

    It may not be fair to give this a 1 star. After all, it does work. Just poorly. And in this world of technology one can only rate things by comparison. We install these sort of things for a living and this thing doesn't compare to the Hello Nest Doorbell which I would give a 5 to. If someone rings you on the Ring Video doorbell., be prepared to tell the visitor 1st to put their lips close to the camera when speaking. The audio is unheard otherwise. Also prepare to ask them to repeat themselves many times because the audio and video will both be choppy. No such issues with the Hello Nest Doorbell. Installed in the same location by the way. Same distance from the WiFi. Don't buy ring. Buy Nest. We have installed many Nest Thermostats, Smoke / Carbon detectors, Door Locks (Don't buy August) and now Doorbells and all Nest products work awesomely. For lights, Phillips Hue is the ticket. Save yourself the disappointment and don't buy Ring or August.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not what I expected

    Posted
    JustSomeGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    When i watch ypu tube videos of their devices in action, I wonder how its possible, or did thier device just so happened to work at that moment. Most of the time, this is what happens to my ring, and i have a 300mb data line with great wifi coverage. When i try to view the live feed, most of the time it works, at time i get a message stating that it cant be reached, but most of the time it works. When I answer a motion alert, most of the time, as in 96% of the time, my feeds open to a black screen with the phone icons. 100% of the time when this happens, the motion alert doent get logged. When Ring does save a video its usually after a person is well within the range of the motion setup. I have a long walk way, and the vdeio usually start after the person is already waiting after a knock or ring. Maybe the wireless feature sucks, but my doorbell is in the dumbest spot. Its like butt height.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi JustSomeGuy,

      Oh no, I am so sorry to hear about this poor Ring experience, this is by no means the Ring experience that we intended for you to have. At this point, I would appreciate the chance to connect with you directly so that I can personally investigate the Live View and Motion Detection issues that you are encountering. It is of great importance to me that we get your Ring Video Doorbell 2 functioning at its best and I would like to ensure that I make this happen for you as soon as possible. With that being said, would you please email me directly at Kaitlyn.rosenthal@ring.com?

      I would appreciate your time.

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 2 out of 5 stars

    Disappointing...Only records 30 seconds

    Posted
    Aaron
    • My Best Buy® Elite Member

    While general setup was pretty straightforward, and the video quality is very good. I am very disappointed with the "feature" that only allows for 30 second recording of an event, unless the user manually chooses to record longer. I had a situation where a package was delivered, and the delivery man ended up coming back to move the package to a location less visible to public view. The RIng only captured the event of the delivery, not him moving the package. When checked the other feeds, the package was not there which naturally caused me to believe that the package was stolen, but there was no video evidence from Ring of this happening. Luckily I still have another security camera (inside the house, but pointed outside) which captured the full event. I purchased the Ring as a replacement for my original security cam, due to the original's poor night performance (due to reflection from window)

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Ring Doorbell 2

    Posted
    Melvin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Doorbell was easy to install and configure. A variety of parts were included to help in mounting the doorbell depending upon where you were mounting. Screws for mounting on either wood or brick were included. The doorbell was wider then the door frame I wanted to mount it so I built a little platform to mount it to. I was concerned having a battery operated unit would require the battery to be constantly charged after a week or two. However, this is not the case as the battery life seems to be excellent at this point. Video from the camera is extremely clear far exceeding my expectations. The only drawback I could find is the screw at the bottom of the unit to secure the battery cover on is a little difficult to screw in. Just a minor issue but is something that could be improved upon in the future.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    good and not so good

    Posted
    scottwski
    • My Best Buy® Elite Plus Member

    I think I wrote a review when I first got this and gave it a favorable review. But after using it for a while now, it is not as good as it first seemed. The video quality is very good, the phone app works well, simple to set up. But what I hate most , and I have not seen anyone else comment on this, is when the camera gets done recording an activity(30 sec), it takes several minutes for the camera to reboot before it can record another activity. So, if you have more than one visitor within a 4-5 minute window, you won't get a recording of the second or third person. This is critical if the purpose of the camera is to catch porch pirates. I have a great wifi signal to the doorbell (even though I just recieve a *good* rating on the devise health on the app), so I know it's not that. And I don't see anywhere where you can adjust the camera to cycle faster. If I were looking for a video doorbell to buy today, I would look elsewhere, and ask how fast the camera recycles.

    No, I would not recommend this to a friend