The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-3 of 3 reviews
Rated 1 out of 5 stars
Poor version of update
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I got this to replace the S7maxV ultra. This robot has horrible sensor bumps into and eats everything. Vacuum suction although unknown was suspected to be higher, left crumbs and hair all over the floor. Still an upgrade from Roomba’s I have had however I returned this for the S8maxV ultra.
No, I would not recommend this to a friend
Brand response from Roborock support
Posted .
Dear Customer,
Thanks for your review and we are sorry about this issue caused. The robot is able to recognize and avoid obstacles larger than 3 cm in height and 5 cm in width. If an obstacle is too small in size, the robot may fail to recognize or avoid it. We will keep collecting users' feedback and testing learning samples to enhance the obstacle - avoidance strategy and recognition accuracy. For the issue you mentioned this device fail to collect all debris, may I suggest you switch cleaning mode to MAX, put some cereals or biscuits on a light-colored hardwood floor to see if it could collect most of them? If couldn't, could you please contact with our official support team for further help?
Rated 5 out of 5 stars
Great vacuum robot
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great vacuum robot! Little sensitive with shoe strings and such but easy to get going again. Can climb rugs amazingly! Mopping function is great!
I would recommend this to a friend
Rated 1 out of 5 stars
Ended up returning
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got stuck on stuff a lot. Cord, guitar stand etc. Didn’t do a great job getting dog hair out of carpets either. Clogged a bunch and rolled it into a dreadlock and jammed it.
No, I would not recommend this to a friend
Customer reviews from us.roborock.com
User rating, 4.8 out of 5 stars with 22 reviews on us.roborock.com.