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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 311 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers are delighted by the SYN Pro Air Wireless PC Gaming Headset's superb sound quality and comfortable fit. Many appreciate its lightweight design and long battery life, along with the added flair of RGB lighting. However, some users experienced connectivity issues and found the software needed improvement. A few also noted challenges with volume control and fit for certain head sizes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 311 reviews
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent RGB gaming headsets

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roccat Syn pro Air is a very nicely built modern headset. Once you take it out of the box you will notice they have a little weight to it but honestly doesn’t bother once you have it over the head. The foam pads feel soft and they make a nice seal to keep outside noise to minimum. It feels like you have on noise canceling. The mic is detachable which is good if you want to use them for music listening. Setting them up was very easy, just needed to plug in the included wireless USB-A transmitter or USB-C using the included adapter. When you power the headset it will connect automatically. The sound quality was actually impressive, the game sounds were clear and immersive, and for the multiplayer people were able to hear me very clearly. The bass on these headphones were pretty deep. I liked that even when listening to music they sounded good. I like the fact that when you position the microphone to the upward position it actually turns it off, you will hear a sound when it does that. On the left earcup you’ll have a volume controller which works beautifully. On the right side there's a mic variable control but honestly I played with it and no one could tell the difference. To charge them is what I found a little weird. It seems you need to plug them to the PC to be charged. I used two different types of USC-B fast charger and it did not work. Then I connected it to a strip that has USB sockets and it worked, that was strange. Oh these headsets will work with your USB-C Android phones. I plugged in the transmitter using the adapter and it worked, so you can also game on your phone using these. You can make phone calls as well or just use them as headphones, that's awesome. The RGB lights are pretty nice. They look exactly like the mouse I have from Roccat, too bad you cannot turn them off to conserve battery or change the colors to your preference using an app like the mouse. Besides all the good there’s a few cons in my opinion. They are nicely built but they are too wide so they are big for me. People with small heads will have problems with these. Also they are kind of flimsy especially if you grab them by the side and not the center. These will not work on consoles at least not on the Xbox X I wished it did. I would have also preferred for them to use Bluetooth instead of the proprietary wireless connection. Battery life is rated for 24hrs according to the manufacturer. I have been using them for a few days but there’s no way to say how much battery is left but they are still going. Overall these headsets do the job extremely well they feel nice and have outstanding sound. In the box you get the headset, charging cable, USB-A transmitter, USB-C adapter, and manuals.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A great wireless headset for gaming and music.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned a few gaming headsets, and they don't always just work out of the box. This one did, and I was able to turn on Windows Sonic without any fuss. I did eventually download the ROCCAT Neon app, which updated the drivers on my machine, as well as the firmware for the dongle and the headset itself, and I was delighted to discover that the software doesn't make a nuisance of itself. You can view the battery status of the headset in the software and activate a variety of 3D audio profiles/spatializers, as well as interesting functions like "superhuman hearing", which is designed to amplify noise below a certain threshold. This seems to work pretty well, but I'm not sure if it's for me. The software can also detect and adjust the volume of dialogue in game, if you're playing a game where it's too quiet or loud. Apart from that, there's also a fully adjustable 10 band equalizer, in case fine tuning is your jam. And of course, you can customize the RGB lighting. Being a Turtle Beach powered headset, it's got some quality drivers behind it, and it sounds great, with no static or distortion, even at high volume. I know it's mostly a gaming headset, but I was very surprised at how good the music 3D audio profile sounds, with a little EQ adjustment. I don't normally go in for that sort of thing, but it sounds really good here. The microphone is stiff but bendable, and flips up out of the way, which also mutes it. You can flip it up a bit further if you want to remove it completely. It's not difficult to remove but there's enough resistance that you're not going to accidentally do it. It picks up my voice clearly and a couple of my teammates noted an improvement over my usual headset. It charges via USB-C, which is nice, and I've been using it for a few days without needing to charge it. I also tested it with my PS5, and it works out of the box. I connected the receiver and all of the 3D audio options in the system settings immediately enabled. It's also just comfortable to use. I've had it on my head for extended periods of time without it getting uncomfortable. It sits firmly without feeling tight, and can easily accommodate those with larger heads. I assume the material is fairly breathable because my ears never seem to get hot. I definitely recommend this to anyone looking for a quality wireless headset.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Good, But Expected Better

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the gate, I like the look and feel of the padding on the ear cups—it's an athetlic fabric with memory foam designed for comfortability. It fits really well and is comfortable, and my ears don't get hot. I will say that if you hang this headset, gravity will always pull the cups down, and you'll need to readjust every time. There's some freedom in how the cups can rotate, so it's free of rigidity when there are drastic head movements. I wish this headset was equipped with a self-adjusting band instead of a solid one. It's kind of odd that Roccat reverted back to a standard headband, but at least it's got foam on it for some comfort. The exterior is a fine matte finish that appears solid until RGB shines through. The honeycomb design is welcoming, as it's both aesthetic and ergonomical. As far as the detachable flip-to-mute mic, I like it, but at the same time I don't. On one hand, it's great that I don't need the microphone in my face all the time. However, when you do get the mic out of your face, the movement of it feels rigid. It has two snapping points to mute it, too. It's unnecessarily snappy, and you can hear and feel when you move the mic up and down. I'm not kidding when I say it jars the whole headset. As for the microphone quality, it seems standard—nothing to boast about. I listened to mic audio through two different devices and couldn't tell them apart. Starting with the Syn Pro Air, Roccat has switched to a new application called Neon. I'm not going to review Neon, but it's important to mention it as it unlocks features for the headset, including lighting and sound settings. AIMO illumination is great as always and is preferable over other settings. I love how organic the light colors transition. Neon does not report an accurate battery status in my opinion. I've only seen 100%, 75%, 50%, 25%, and 10%. It stayed at 75% for the longest time, and within a few hours went from 75% to 10%. Roccat claims it has a 24-hour battery life, but I don't think the average gamer will see that. I want to mention that initially the Syn Pro Air would take several seconds to connect, but a recent update seems to have fixed that. The 50mm Nanoclear drivers provide a much crisper, clearer sound environment when both 3D audio and your spatial sound of choice is turned on. While it's not necessary for all applications, I find myself enjoying listening to music with it. You won't get as much use out of this if the application doesn't have 3D audio built in (there aren't many); you'll get more of a simple virtual surround sound. But this is true for any audio device. While I do enjoy RGB and there's such a thing as overkill, I'm not sure what I think of the lights on this. It's subtle, but I was expecting more. If you compare stock images, you may not get what they show you. Instead just a small sliver of the entire cup exterior is translucent for me. It's a little disappointing. Please look at the photos provided and compare them to other reviews here. I asked Roccat about this and they didn't really have much to say other than they don't believe there are any variations. They seem to vary on how much of the cup exterior is translucent. Overall, the sound that comes out of this is good quality for the price. I fully expect to continue using the Syn Pro Air. All this said, I was let down by it. I expected so much more, and I didn't get it. The flip-to-mute isn't as smooth as it should be; the RGB is too subtle; there's no self-adjusting headband when this headset deserves it. Some things just seemed overlooked. Again, good headset, but perhaps the next edition will have all this and more. I wouldn't say that you should avoid the Syn Pro Air, but definitely consider other options before you make a purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight
    Cons mentioned:
    Connectivity, Software, Volume control

    Rated 3 out of 5 stars

    Light but moves around on head, good sound though

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So light! All sound ranges are very good, very clear, and no lag. For an all-plastic headset, it's very durable and feels premium. Has some minor issues. Moves around quite a bit when you move your head because it is so light. Maybe 1-2 times out of 10, won't connect on powerup, have to power cycle and place headset near the dongle. The wheels on both ear cups do not have a min-max stop. You just have to scroll it to determine what level you're at. The worse though, is that when you turn on PC, the software boots up in all of its glory in window mode. Why they don't make the software startup minimized in tray like Razer Synapse, Steam, antivirus, is beyond me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Rgb lighting, Sound quality

    Rated 5 out of 5 stars

    Exceeded expectations!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been HARD to find an RGB wireless headset that hot all the marks I needed. Lightweight. Breathable. BOTH RGB and wireless. Aesthetically pleasing. Good sound. Good price point. I have tried logitech, razer, Corsair- different types within the same brands. I loved my K/DA Logitech headset because it hit all those buttons, except one important note: it kept malfunctioning. Trying this headset was my first roccat experience, and it is blowing that headset or of the water. I love the RGB pattern. There's no clunky or glitchy software. Battery life is great. Sounds is great. Range is great. Features are awesome. I love the mic tilt to mute feature. If you're on the fence, please give it a shot! I'm behind happy with it. Might go ahead and get a roccat mouse too!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Rgb lighting, Sound quality

    Rated 5 out of 5 stars

    Great budget gaming headset

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this if you are looking for a dedicated gaming headset, but on a budget. This is designed for comfort and functionality. The headset did not slip off at all, and I hardly felt any squeezing after using it for a prolonged time. Super comfortable even with glasses on! Not to mention the fun, gamer classic RGB, which you can customize from Roccat software. Microphone (detachable) is easy to use. It is placed at just the right distance to not get in your way when gaming, but also make sure you can communicate clearly. SYN Pro Air uses software to optimize settings for sound (Nahimic) but gets that immersion for your gaming needs. Another plus is the steady quality without breaking, should you need to step away from the room/monitor. No need to worry about buying $200+ headset for online gaming or for more immersive gaming experience. You can find a good one within budget with SYN Pro Air.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    Comfortable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable if you've got a big head! Ive had almost every brand there is for headsets, was worried about not hearing much about this brand. Its got great sound, bass is better than the treble, might just be how i have it setup though. I do wish i could have better control of the volume. On my pc its turned nearly all the way down and is plenty loud, i can barely hear my teammates though. The SWARM app on pc does help with that though. Mic is more sensitive than id like, but that's only really when ppl in the house are being loud. I would definitely buy it again.

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Nathan!

      We appreciate the feedback and are glad to see you enjoy your ROCCAT SYN Pro Air Headset!

      If you have any questions or concerns please reach out directly to our dedicated Support Team. They’re always happy to help and can be reached using the contact form on the official ROCCAT support page. Have a great day! TurtleBeach

  • Cons mentioned:
    Connectivity, Software

    Rated 4 out of 5 stars

    Ok headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am use to razer headphones but figured i try a new brand. It is nice when it works. at 10 ft you get plenty of static. there is no real EQ settings. Razer I could go about 50 ft before losing signal. As far as video gaming goes, it does have nice bass for it and doesn't make ears sweat on raid days. It lights up but software is VERY limited. Once issue I have is the mic is looping, so if you talk even when no programs are open you will hear yourself if you are loud enough. It is annoying at times. Right now I am trying to listen to music and it is all choppy at 8 ft away. The highlight is that the doodle does work with usb 3.0 cable extension. which is a huge thing vs razer. So at least if you have static issue you can just get a extender cable. If this company does improve on their software I think it would be better than razer by a long shot. Works great on Windows 11, Windows 10. Tested on both and works with no issues. Have not tried a USB hub yet.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight
    Cons mentioned:
    Volume control

    Rated 3 out of 5 stars

    Not the best functionality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these because I was looking for a new, comfortable headset. That job is done. The sound quality is nice. They’re light & don’t feel like they’re squeezing. I’m having issues with the functionality. These take a seemingly long time to pair for a headset that comes with a first party dongle. I have another wireless headset that uses a dongle & it connects immediately. Another issue is that after some time of use, you lose control of the headset. You’re no longer able to adjust the volume. You’re stuck at whatever level you had it. I can mute my computer & I still get all of the audio. My hope is that these bugs are temporary & will be fixed with updates of the Neon app. They’re still usable, but these issues are very annoying.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Rgb lighting, Sound quality

    Rated 5 out of 5 stars

    Syn Pro Air

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So i bought this headset after my old one bit the dust, so I needed one quickly. I saw this one was on sale and decided to try it out. 100% Not disappointed. The sound quality is excellent, it has really cool and subtle RGBs, and also a flip-to-mute mic. It also has a program you can download and customize your sound setting exactly how you want them and even has options to boost footsteps in games that actually works really well. My only Cons are comfort and battery life. After a while it does feel like its kind of squeezing my head (but i do have a sensitive head due to migraines a lot, so could just be me) And the battery claims to last around 17hours something like that, and ive never gotten close to that, maybe around like 6-8 but thats still plenty of time for a gaming session. You are also able to still use the headset while its charging so not too big of an issue. Overall, this headset is exactly what I needed. The very small cons it has are outweighed by the great quality of this headset.

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Nick!

      We are glad to see you are enjoying your ROCCAT SYN Pro Air Wireless Headset!

      Due to the wide variations in head sizes and shapes, it's not possible to design a one-size-fits-all headset that will fit absolutely 100% of all users. However, we consistently provide a comfortable fit for the overwhelming majority of our customers. Please bear in mind that your headset will break in over time, which should result in a better fit after you've used it for a while.

      If you have any questions or concerns regarding the battery please reach out to our dedicated Support Team so they can look into this. They’re always happy to help and can be reached using the contact form on the official ROCCAT support page. Have a great day! TurtleBeach

  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Range

    Rated 3 out of 5 stars

    Great Sound, Not So Great Range

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headset because my Corsair HS55s mic kept corrupting. Saw this on sale and said, “Sure, why not?”. The build is pretty sturdy, comfortable, and the colors on the earpieces are pretty cool. Only thing I have a problem with this headset is the range. The house I live in isn’t that big, and all of my previous headsets would allow me to go to the other end of the house and do laundry with no cutouts or disconnections. This headset does not. Other than that, it’s a great value. I bought one of their mice for CoD too and it works fantastic. Starting to become a Roccat fan.

    I would recommend this to a friend
    • Brand response from ROCCAT Support
      Posted .

      Hi Jeremy, thank you for choosing ROCCAT. We are delighted to know that you enjoy our products! Regarding the Syn Pro we are sorry if its range doesn't meet your needs, it has an officially confirmed range of at least 30 feet or 10 meters with no obstructions. If you feel the headset's range is far shorter than this, you may want to try a full reset of the device using Swarm. Please also know that our support team is always happy to assist if you need help. You can reach us using the contact form on our official support website. ROCCATSupport

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    A great choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These head phones are incredibly comfortable and the sound quality is excellent with long battery life. The only small complaint that I have is the are a little heavy but overall a great choice.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 4 out of 5 stars

    Comfortable and easy set up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, comfortable, great audio. Mic is not the best quality and is a bit in the way. Good headset when on sale, but if you can’t find them on sale you may want to wait as I don’t think their MSRP is quite the right price point

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 5 out of 5 stars

    Lightweight, Good Build Quality, Decent Audio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a new headset after my kids broke my Logitech G933 Snow Artemis. These were in sale and the sound quality exceeded my expectations for the price point. They’re light weight, decently built, and provide enough sound for gaming and music. The attached microphone doesn’t sound terrible. The battery life has held strong. I forget it needs to be charged until it beeps at me and I can charge them while still in use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Rgb lighting
    Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Love & Hate relationship!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery 4/5 with RGB without RGB 5/5 Range 4/5 Comfort 4/5 RGB 5/5 Value 4/5 Software 3/5

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Based Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset has adjustable volume control that controls the computer volume and an adjustable noise canceling wheel. Very comfortable and very affordable. The pro gamer lights are a bonus and add +10 skill. Can also be used on PS5. Highly recommend.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Versatile, Can't Go Wrong With These

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box, these Roccats sounded great! My first run was using them for work while @ home, taking phone calls through Skype. My coworkers immediately noticed how clear my voice was (at work, they gave us the standard issue chat headset). Likewise, I was able to notice an immediate difference in dialog while I sat through meetings. After work was over, I decided to plug them into my personal gaming rig. I immediately thought about what software downloads may be available for these, and yes, there is “Roccat Neon” software, which will allow you to tune these headphones for your particular scenario. After configuring the 3D audio to Movie, I switched over to watching Loki Episode 4 and was immediately immersed. It does sound a whole lot better versus its Default setting. It does emphasize dialog and any frequencies in the upper range. I didn’t really get a sense of 3D audio, but it sure did sound amazing. I decided to try some music after. I configured 3D audio to Music. I’d say most would enjoy listening in this setting, especially if it’s recorded live. It does sound like a bit of reverb to simulate the 3D feel. Kinda like someone was singing in the somewhat echoey restroom. Still sounded dang good, especially when the bass drum hits, but for me it wasn’t my cup of tea as I prefer listening to the original track as it was recorded in the studio. There is EQ that you can customize if you have a preference in frequencies. Overall, I was still very happy listening to music with these on. Finally, I played a few games (COD BOCW, Halo MCC, SOTTR). In the Neon software, there is a “Superhuman Hearing” setting which will allow you emphasize footsteps and gunshots. Dang, it sure does. You can also activate 3D audio to Game if that works for you, but there is another mode called Game Spatializer which is another form of 3D audio specific to gaming?? You can’t have both 3D audio and Game Spatializer on. 3D audio set to Game just felt brighter overall, but the Game Spatializer actually felt more 3D. Finally, there is RGB on the headphones. Looking at the Neon software, it looks like you can’t sync to anything else outside of Roccat, but that seems true for most brands anyway. But the only mode you can set on these are Color Wave, or something called AIMO (Intelligent Lighting System). Pretty sure they’ll be updating this down the road. Overall, they’re comfy, simple to use outside of the software (only have On/Off, master volume and mic monitoring volume). Charging is done via USB-C and they provide the cable, but charging will be less frequent because they can hold a charge. They are wireless if you didn’t know already, and they had no problems keeping a solid connection. If you have a dedicated mic, you can remove the boom and cap the hole. If you choose to use the boom mic, know that it has an awesome feature to mute the mic when the boom is positioned vertical. I did it many times to mute myself during my work meetings. I’d say they’re pretty versatile overall, and with more software/driver updates, they will continue to get better. Cons? I did feel that the screen that protects the 50mm drivers felt like I could accidentally pierce it with my finger if I held it the wrong way. I'm mindful now to grab elsewhere when I pick these up. Pricewise, there are a lot of offerings for headphones. If you already own Roccat peripherals, then this would probably be a no-brainer, but for the rest of us, it’s definitely not a bad buy, especially with its versatility, which surprised me. I’ll probably find myself listening to music and watching movies on these more than anything, which isn’t a bad thing either.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable fit any solid sound quality. Only annoying bit are the seemingly constant updates to the software.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Teenager approved!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a gift for teenage daughter. She rates them 10 out of 10. Best feature is the audio. Super clear, she can hear both her music and the game without anything being muted or muddled. The mic is also a great feature.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sounds great, but....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is excellent. Love the flip up microphone which automatically mutes when flipped up and unmutes when flipped down. I would've given 5 stars, but I don't get a solid 8 hours of use before I need to recharge. I use these for work and am on Zoom meetings for 6 to 8 hours a day sometimes.

    I would recommend this to a friend
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