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Customer Ratings & Reviews

$2,527.11
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Customer reviews

Rating 4.4 out of 5 stars with 1508 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.2 out of 5 stars

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    Rating 4.6 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,508 reviews
  • Rated 5 out of 5 stars

    A True Handheld Gaming PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little thing does it all. You can access your steam, epic, or game pass library by just clicking on the tile. The battery life can be draining if you play on the highest settings, i.e. 2 hours or less. The only complaint I had was that it took over three hours to get everything up to date when I first took it out of the box but it is a small price to pay given what this machine can do. I highly recommend getting the protective screen and a carrying case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Device So Far!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With any new decive it has its hiccups. This decice had a fairly rocky start with the software bugs and then burning up the Micro SD cards. Although, having had it since lauch its been a great device with a beautiful screen and plays just about anything you throw at it! Just be sure to keep an eye on the temps if you are running games off a card. Otherwise its a great buy if you want to take your games on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Handheld at an excellent price.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my ROG Ally! Great Handheld, nice performance at an excellent price. It runs as expected and would definitely recommend it though it's not the Extreme version. I bought it as a refurbished item and it's in perfect conditions and works perfectly for the price I paid. Thank you Best Buy for the great deals!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great idea, terrible execution.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recieved this as a gift, had so many issues from the get go ended up returning roughly 24 hours after opening. Cons -Less than ideal wifi connectivity (having to mess with drivers to get more than abysmal speeds) -Battery life isn't great -Game launching is for those with patience -Speakers leave something to be desired -Bios update caused all inputs to stop working (touch and buttons) Pros -Great looking screen -Buttons and analog sticks feel good -LED lights are a nice touch All in all would have been a fantastic handheld system if it worked as expected unfortunately, it missed the mark by a long shot.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Kevin,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2306018122-0227" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Great casual device, not a super car

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld that shines at 15W, kept the resolution and framerate low for 3d games. 2d games like hollow knight and mana spark are awesome at 1080p. I typically play on work breaks, so i cant speak too much on battery life. I havent ran into battery life woes in my use case.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Not Worth the Effort

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asus ROG Ally 7” 120 Hz FHD 1080p Gaming Handheld – AMD Ryzen Z1 My Overall Impression Good looking handheld device, but a really frustrating experience. What Worked Well *Screen Quality – The screen is beautiful. Bright, rich in color, and clear. *Options to Add Programs – Windows 11 based, so you can add programs until your heart’s content. *Upgradable – There are lots of accessories available to allow you to use this in more ways than just a handheld (controllers, docking stations with other screens, etc). SD cards can be used for memory. *RGB – The handheld has built-in RGB lighting which can be controlled to change appearance. *Speakers – I found the speakers adequate for a handheld gaming device. *Build – The build is pretty nice. About the size of a Nintendo Switch. Controls remind me more of an X-Box controller for the controls/buttons. *Charging – Charging does not seem to take a really long time, although the battery decreases while using it faster than it charges. It does come with its own charging adapter/cord. What Went Poorly *My first Asus ROG Ally was dead on arrival. Wouldn’t even charge. I had to get a second unit right away. Bad start, but sometimes it happens. *Setup – Was harder to setup than I expected. It’s basically a computer, so you have to get Windows up and running. It asked if I wanted to image the handheld based off of my Asus laptop, and I told it no. It still did it anyways. *Windows Controls – Some screens don’t give you an option to back out. No X in the top right corner. B button doesn’t exit like in games. Ended up having to use Microsoft Edge because it wouldn’t allow me to not install it. Poor control. *Games Not Working – This is really frustrating. I tried to use some games through X-Box and some through my Steam account. To date, I have only been able to play one of the X-Box games; Solitaire. I don’t have a bunch of stuff in my X-Box account so I tried a few easy games, just to get the ball rolling. Solitaire worked after a couple of tries. Sudoku never worked, asking me to change my screen size every time. Evidently, you have to find games that will work with Xbox Play Anywhere. For Steam, I was excited because I thought that I’d be able to play some old games since it works with Windows. Hardly any of those turned out well. You’re going to need them to be Steam Deck compatible for them to work well on the Ally. I ended up buying some additional Steam games to try to find one that worked well. Mortal Kombat X was the only one that really felt playable out of the games that I tried. *Kicked Out of Games – I had a few games that closed unexpectedly – even Mortal Kombat X which was the most likely to work. At one point I had a game resized to be 1/4 of my available screen size, and I was seeing the desktop screen for the other 3/4. I do not know what caused this, and it happened more than once. *Controls for Games – Controls for the Ally are not intuitive. Do not expect to buy this for a younger child, and them be able to use it without help. It appears that the handheld cannot sense what controls or screen settings need to be used. You have to provide all of this information per game. I don’t have time for that. I just want to pick it up and use it. *Constant Updates – I can’t use this thing without something trying to update. It’s Windows based, so there are all of the typical Windows updates. Then, Asus uses something called Amoury Crate to manage the game library. That has its own set of updates. Xbox also has updates. Between the updates and the games not working with the Ally, I have spent more time updating than I have playing anything. *Heat – At first I didn’t have any issues with heat, but that changed this week. There are heat vents on the back for the Ally to push air through. Sometime this week mine started getting hotter. Then I noticed that the heat was coming through the SD card and charging slot. There are reports of SD cards melting with these, and I am concerned that it could happen with mine if I used one. Heat should not be directed toward the onboard memory. *Battery Stamina – Battery drains fairly quickly. Lost at least 30% in a couple of hours. I see a lot of folks getting battery banks to use with these. Final Conclusion I am giving the Asus ROG Ally 3 stars. I am sure that there are things that I need to learn in order to use this well, but honestly, I don’t feel that I should have to make that level of effort for a handheld gaming device. I do like the fact that it uses games that I have already purchased, but most of them are not really supported for this system. The screen is beautiful, so that’s a solid win for the Ally. Overall, it’s just a frustrating experience that could be improved greatly.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that future updates to the ROG Ally will improve overall system performance and stability.

      Allow us to make your experience with ASUS a better one. It appears that the SD Card issue described is related to hardware so we would suggest getting the device repaired. We want to assure you that we can help you resolve this issue. We recommend contacting our support team at https://www.asus.com/us/support/CallUs for further assistance with the repair process.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306018106-0288" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Honest Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it really is unbeatable it is literally a portable gaming PC only reason its not 5 stars is because the storage isn’t much and it is very fragile but much more durable the the Nintendo switch ever was

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lets Play

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome device! It plays games so sweet and you can go to the windows side to get things done. Two for one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size, the battery life isn’t great but if your by a plug it’s Fine. It’s access to games and everything that you could on a pc is Amazing and being able to keep up with frame and graphics are On point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Rog

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very convenient when I'm on the go. can play any of my games from xbox to pc and mobile games , and different modes to use keyboard or controller

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Handheld Gaming Powerhouse!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A fun gaming handheld system. It take getting used to, using Windows 11 on a small screen. But it is a lot of fun when it comes to playing games on this mighty little system!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect little handheld PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buttons feel very high quality and accurate. Best D Pad I've ever used. Can customize buttons. Very powerful little PC. Screen runs at 120hz. Highly recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfortable Gaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for all types of gamers. As someone who loves his handhelds and his PC this is the best of both worlds! Z1 is perfect for bed and couch gaming.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    It’s just OK

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS Rog Ally is basically a Windows tablet with connected controller. The screen size is nice for portable gaming and you get more button controls than you probably know what to do with. Not a bad thing, just depend on the type of games you play. Should meet the needs for any game I can think of. The speaker sound is actually pretty good with the Dolby Atmos, but for the most part I don’t see myself pumping the volume versus using headphones, which is compatible for wired and wireless headset. The finger print login is a nice feature as using the touch screen to do any sort of keyboard typing is not really a good form factor for. The boot up time is pretty slow, which is quite disappointing. Once logged in, you have your typical Windows interface. So any Windows app that you could need should be available in the App Store. From a gaming perspective, it is great that you can connect to Xbox. Any games or subscription you have will be available for download, however like any other PC I have owned, I get various windows errors making this a bit frustrating. I think this would have been better as a Xbox player versus a portable pc gaming device. Take that with a grain of salt coming from a console gamer vs pc. I just think it has a wider capability but opens up for lack of performance or stability with some of the apps. The screen is a good size for portable gaming. The ability to hook up to a display give more of a console type gaming when connecting with multiple wireless controllers. Unfortunately just not overly impressed.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. The product did not meet your full expectations, and we apologize for that. Additionally, we would also like to apologize for the problems you have encountered. This is not the quality of service we aim to provide and it is not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Your feedback will be forwarded to our Product team for review in order to enhance the product line.

      Please note that a number of updates will be released to the ROG Ally in the future to improve the overall system performance and stability.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2306018106-0238" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Pleasantly surprised

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    significantly better than I expected. I am blown away at how fast and powerful this little computer is. Couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Tiny Beast!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Extreme version and the moment I started gaming I knew its going to replace my Steam Deck. Display and sound quality are top notch and I can have all my gaming stores ( epic, Steam ….) + game pass which is a must have in one place. Also unlike what reviewers say I found windows OS on Rog to be more touch friendly thant the steam deck desktop mode which can populate keyboard when a text prompt is there also options to float keyboard for places where text boxes are appearing on the button. Overall a solid choice for gaming and easily replaced my SD.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Living a busy life, i dont have much time to stay at my pc all day . This unit lets me hit my rpgs all day on the go .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Highly recommend for the gamer on the go. Only wish is for battery life to be better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog ally z1

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good handheld gaming pc it can play any game on the go or at home this is a great investment

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great runs everything i need it to and then some also great gaming on it too

    I would recommend this to a friend
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