Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1_512
- SKU:
- 11850313
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Storage Capacity
Rating 4.2 out of 5 stars
- Controller
Rating 4.6 out of 5 stars
Roggy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt run as well as expected but I love the ability to have a mobile computer to run any game I can think of.
I would recommend this to a friendAsus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely 20 out of 10 DEFINITELY. My brother has one and he let me try it out and let me tell you. I wanted to sneak that thing home lol
I would recommend this to a friendZ1 Non-Extreme
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box Z1 non-extreme, and with a small graphics mod file I can play Starfield without issue. Good value at ~$350.
I would recommend this to a friendAsus rog ally
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great open box purchase, runs smooth and told my friends to go to best buy for the same product. I love best buy
I would recommend this to a friendAwsome for on the go gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It runs just like a computer a low end gaming one at that but you can tinker with it so im pretty happy with it.
I would recommend this to a friendWorth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Asus rog ally! Definitely worth it if you are a PC gamer who wants to game on the go.
I would recommend this to a friendAsus Rog Ally
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Runs every game I need to phenomenally. I highly recommend if you don’t have time for a desktop. Overall 10/10
I would recommend this to a friendGreat first time pickup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was able to order and pickup without problem and very happy with my Asus.
I would recommend this to a friendCant wait to get one!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Anyone willing to help a high school student get his first pc handeld? Cashapp:$ReggieRR1
I would recommend this to a friendBUY A STEAM DECK ITs WORTH IT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of poop about to return mine literally had it for a week. Multiple freezes in the main menu, buttons on the device ALREADY NOT WORKING BROTHER ITS BEEN A WEEK THIS WORSE THAN ANY CONTROLLER battery life on the lowest setting significantly goes down in an hour you be at 80 and next you at 30 with your game running slow as possible. It is not good for portable gaming seriously hope I get my money back
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thomas J,
We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Although you have returned the Ally, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2306018159-0363" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG Ally
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great condition. It did get delayed but the email/text updates were very helpful.
I would recommend this to a friendReally good for a hand-held pc and smooth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice triggers , smooth layout and easy to set up honestly i really recomend this
I would recommend this to a friendBattery life is terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah, no. Bad battery life. Needs to be plugged in a lot. Don’t even bother purchasing. Get an Ally X for Christmas.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kyrel,
We sincerely apologize for the short battery life issue you're experiencing with the ROG Ally and for the inconvenience caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306018122-0285" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/#A4
ROG Ally is sweet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great experience and perfect product and shipping thank you
I would recommend this to a friendAsus rog ally
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and great service i love the way it games on the go
I would recommend this to a friendGreat service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful and attentive to what I needed and didn’t take long
No, I would not recommend this to a friendhand held gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my kid got it for Christmas and absolutely loves it
I would recommend this to a friendSoftware issues straight out of box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT WASTE YOUR MONEY ON THIS, every time i try to play a game now its in a miniature screen, when i try to expand it does nothing, crashes at least 5 times before i get to play my game, does not hold a charge well at all, and it overheats really quickly. This thing is an absolute pile of garbage despite having the extreme cpu.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ashtonmdws,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 337
12.12 MB
2023/03/05
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2306018159-0299" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Attention this is not the (extreme) model!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You want the extremen asus rog ally. Or just the extreme model for $699. There’s a reason this is $600 because it’s the inferior model with issues and is basically another steam deck which is hands down better because it’s cheaper and better optimized. If you buy this, know your paying for a nice screen. If you want the best gaming experience then you buy ally extreme. Best Buy had it a few days ago and just posted this version. If you can afford it wait for legion go or just buy a steam deck for now.
No, I would not recommend this to a friendOn my 3rd one in 24 hours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I initially brought this because of the price drop. The 1st one i got i was able to play call of duty black ops 6 just fine but just as i went to take it off the charger the console powered down. I had it plugged in for 45 mins and it said the battery life was at 97%. It never powered back on without being plugged in. I took it back and got another one and the 2nd one worked fine on the battery side but the RB (right bumper) button did not work at all. I am currently on my 3rd console so the jury is still out on this one. I will update this review once i get this one set up
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wesb,
We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
We understand that you have returned the Ally for a replacement, and we hope that it will function normally and that you will enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number " N2306018159-0399" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support