Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 6642251
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Storage Capacity
Rating 4.1 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the device's overall performance for basic gaming, as well as its excellent screen quality and high level of portability. While users find the system comfortable to use and enjoy the reliable battery life, some have expressed concerns regarding limited storage capacity and occasional game compatibility issues. Additionally, a small number of users noted challenges with the initial setup process, heat management during intensive play, and the limitations of the RAM.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Xbox Rog Ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this unit plays every game i want its a must have
I would recommend this to a friend Weak Hand Held Gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hardware absolutely solid. Software absolutely horrid. They slapped windows 11 and all it's bloatware on this and it is absolutely cursed. Took me 16 hours in total of trouble shooting just to get it to function and I still run into device/game breaking problems. This legit feels like I got scammed. Stay away and get a steam deck if you can afford it. Playing it on "Turbo" mode is really the only way to play any sort of triple A game - which will crush your battery life within like an hour, maybe two.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RyanMontykn7,
Thank you for your comment.
We do understand your disappointment with the ROG Ally and the inconvenience this may have caused if it took you 16 hours to update the system. Since Windows roll out periodic updates, drivers or software may not work properly. This update process may take longer depending on your internet services stability and traffic from the Windows update server. Indeed, playing triple A game on "Turbo" mode drain battery life faster than normal due to high power consumption.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Overall performance
The best handheld
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely great handheld product. I love it a lot.
I would recommend this to a friend Portable Xbox for son! Great buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son absolutely loves this and it’s great that it’s portable and we can take it anywhere. I can also use it to serve the web, but it’s a great platform with the Xbox!
I would recommend this to a friend- Cons mentioned:Game compatibility
DOES NOT FUNCTION AS ADVERTISED
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As the other truthful reviews will suggest: don't buy this product unless you: only want to play Xbox games or Xbox PC game well, only want cloud games to be functioning fairly well (which means they play well uninstalled only and are prone to connection issues), you have good internet because you will mainly be only doing cloud games, you want to continuously pay for Game Pass Ultimate forever (which is currently $30 a mo), and are okay with this thing playing only 30% of PC games well at low graphics only - and not on a monitor (on the handheld only). I called Best Buy and reached out to the manufacturer in a live chat before this purchase with all of my questions and was blatantly lied to. This does not play PC - false advertising. Here's what it can't play: It can't play Eve Online (came out in 2003), Star Wars the Old Republic (2011), Halo Infinite (unless cloud only - can't play installed its 30 frames max), Delta Force (the installed PC version) - and I only tried about 7-8 games and it failed 4 of them. It stutters, lags, skips, crashes, resets the device. I wish I can upload videos. Yes, I followed all the tutorials on how to best run the games from people online and the manufacturer - I have a computer sci degree so I know how to work computers. This is a fail, and a false advertisement - and I know I didn't get a dud because reddit conversations show me everyone is having these issues. Just look at what percentage of people would recommend this product - I'm returning it for a refund.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JeremyH,
Thank you for your comment.
We do understand your disappointment with the ROG Ally and the inconvenience this may have cause if you are unable PC games. This is the first Hybrid handheld device that runs a full version of Windows 11. Certainly, it does play PC games smoothly without problems. If you are unable to play PC games well, ensure Windows, drivers, BIOS, games, and the Armoury Crate utility software are up to date. Updates for this device are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk/ . Configure your system, game, video and operating mode settings inside the latest version of the Armoury Crate utility software posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . Additionally, if you are playing these games online, ensure the device has access to an established router and internet service is working properly since this will affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Patience is Key
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly love it does take time to get used to it and adjust it the way you want it to be
I would recommend this to a friendGreat service/tech
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, best buy was very knowledgeable. Helped with all my questions
I would recommend this to a friendROG XBOX ALLY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The console is very good and the customer service in the store is excellent. I 100% recommend the console and Best Buy to buy it from.
I would recommend this to a friendROG Xbox Ally 7" FHD 120Hz Gaming Handheld
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed with this handheld overall. Some simple games, like Cities: Skylines and the older Assassin’s Creed titles, run great and look good on the 120Hz screen. However, more demanding or newer games such as NCAA 27 and Madden 27 don’t work at all, which was a major letdown. I also had issues connecting Bluetooth devices consistently, which made the experience frustrating. On top of that, many of my Steam games don’t run well with this device, limiting what I can actually play. Overall, this handheld is good for certain games but very unreliable for others. If you only play lighter or less demanding titles, it might work for you, but for a broader gaming library, it falls short.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear STEv5037,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2510028932-0042] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
- Cons mentioned:Storage capacity
Under powered device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re lucky depending on the AAA game you play you’ll get 50fps on LOW settings. I was deeply misled on the performance of the device by YouTubers. If you play only AAA games do not buy this. I will be returning this and getting the X. 3 games and the storage is pretty much used up. Wouldn’t recommend to anyone unless you play indie games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AnferneeP,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the disappointment you encountered regarding performance and storage capacity, which ultimately led to the return of the device. Your feedback is very important to us, and we will ensure it is passed along to our product development team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2511007396-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Xbox Ally S Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this an excellent device. It plays games well, gives extra storage space, extra battery life and a the Xbox theme is nice.
I would recommend this to a friendROG Xbox Ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! I was conflicted between this and the XAX but this is perfect for what I wanted to use it for.
I would recommend this to a friendXbox rog ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases I've made is efficient acceptable, and the best thing was that they helped me very well to buy it in the store
I would recommend this to a friendGreat Choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the product! As someone who doesn't play the game that much it has been a quality purchase.
I would recommend this to a friendXbox rog ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it came on time haven’t put it down since I bought it
I would recommend this to a friendgood could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.is good the software is a little slow and internals could be better
I would recommend this to a friendGoop product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The handheld is impressive. Xbox cloud gaming is a very cool feature that works well with this model.
I would recommend this to a friendMy purchase: portable Xbox
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved my purchase, it's exactly what I was looking for
I would recommend this to a friendMini Xbox pc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like a mini pc but with Xbox . Like a computer but handheld .
I would recommend this to a friendGood but competition is better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have mixed feelings about this item, there are some pros but it is just not worth keeping in my opinion, there are better handheld PCs on the market. Ultimately, I will be returning.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Khalil H,
Thank you for sharing your experience with the ASUS ROG Xbox Ally. We are glad to hear that you found some positive aspects of the device. However, we are sorry to learn that it did not meet your expectations, leading to its return. We sincerely apologize for any inconvenience this has caused, and your feedback will be passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support