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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 1183 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers recognize that this product delivers reliable overall performance and is exceptionally easy to set up and use. Users frequently praise the convenience of the remote control and the device's impressive speed and connectivity capabilities. While the vast majority of feedback is positive, a small number of users have reported minor technical concerns regarding buffering, overheating, and Dolby Atmos compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,181 reviews
  • Pros mentioned:
    Connectivity, Ease of use, Overall performance

    Rated 5 out of 5 stars

    Excellent streaming device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great streaming product, Helped me cut the cord with cable and saved over $100 a month while getting a ton of free apps and channels, better picture, and better sound. Very easy to set up. It's very intuitive and walks you through the setup process. Piece of cake. User Interface is well, user friendly. I bought Ultra 2024 for main TV so I could hard wire to modem via ethernet. Also bought 4K streaming stick for another TV. Remote is great also. Roku knocked it out of the park with this. I should have gotten rid of cable a long time ago.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    One of the best streaming devices available

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already owned an earlier version of the Roku Ultra and was happy with it, but I decided to take advantage of the holiday sale price and purchase this new model. It performs flawlessly and is noticeably faster than other Roku streaming devices. I especially appreciate the rechargeable remote with backlit buttons that light up as soon as you pick up the remote. It was a hassle to always replace the batteries in the earlier version of the remote, and the charge appears to last a long time. I bought a new Roku Ultra for my mom, too, and she loves it. She especially enjoys being able to control the power and the volume on her TV with the remote. You can't go wrong with this excellent streaming device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the new upgraded Roku, it’s easy to use and the remote control works not only on the device but also on your tv, making it much easier to control both devices instead to manage 2/3 remotes. And besides we all know the quality of Roku.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Overall performance

    Rated 5 out of 5 stars

    Roku Ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Roku is Awesome!!! I can get all the apps i wanted and am even able to watch my own movies with the USB connection from my external hard drives. Its fast and just perfect. Also came with a free month of Fubo streaming app which is a great app for the Roku ultra!!! Thank you Best Buy!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition toy "smart" TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an older Samsung that doesn't allow me to access more than a few apps so I couldn't access many subscription services on my TV. Once I got this unit it allowed access to everything, and on set-up told me my TV wasn't set to maximum resolution and walked me through the steps to fix that problem too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Remote control

    Rated 5 out of 5 stars

    Roku Ultra Streaming Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son at Christmas because he had an older tv. Works great! Now he has turned it into a Roku tv, gets all the apps he wanted, is voice activated and even has a "lost" remote finder. He loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Roku Ultra

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roku Ultra was easy to set up. My only negative comment was there was no sleep timer with the device. Therefore I had to purchase a small Roku TV for a bedroom that had a sleep timer. I was very pleased it worked well and also was easy to setbup.

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 5 out of 5 stars

    Great Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 4-yr old Roku stick started to overheat and then the remote stopped except for the volume. I didn’t understand the difference between all of the different Roku options but the Best Buy salesperson really helped me decide what was best based on my home set up. Everything has been great ever since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The one of the Best Streaming devices

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full disclosure I've been a roku streaming box owner for about as long as they've been around :D for me it has the most comprehensive steaming app store. The boxes I purchased is just a hardware upgrade for my 5year old boxes also before they go up in prices. I also have the apple TV as well it's good but I have the tendency to default back to my rokus. The roku well with the purchase IMHO.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Upgrading my roku

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a 5+ year old roku ultra that was starting to have wifi problems, and upgraded to 4k hdr. Easy to setup and use, delivered fast.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Remote control

    Rated 5 out of 5 stars

    Best Roku device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best Roku device. Voice channel changing, headset jack. Cant get any better

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great for streaming DirecTV app.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had several Rokus over the years and got 2 of the Ultra series recently mainly for streaming DirecTV thru their app. DirecTV rents their own streaming platform (the Gemini Air) for $10 per tv monthly. The Roku Ultra does the same function just as well, if not better and it's mine forever (at $10/mo. rent per tv thru DirecTV for their device, the Ultra would be paid for in 8 mo,)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded TVs and figured I might as well get the latest Roku Box as well. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Friends for Life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roku loyalist. Bought my first Roku in 2016 and haven't turned back. Never needed to purchase a smart TV because Roku makes any TV a smart TV. I also love that my Roku remote powers my TV. One less remote to keep up with AND the remote lights up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Roku Ultra

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son talked us in getting a Roku Ultra. I purchased the Ultra and it has been a peach of a product. So good that I purchased a second product for our bedroom. The Roku functioned bringing all the different devices into one. I would recommend the Roku Ultimate !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Roku Ultra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased three of these Roku ultras and are very impressed with their superior performance. I have previously had a Roku stick and a Roku express and these are better with more features.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The latest Roku ultra.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm upgrading from the previous version of the roku ultra 2020 ver. and I have to say that it's definitely worth it. If you can get this newer 2024 ver. and you are not ready to get a newer smart TV yet then this will also bring your older tv back to life. Let the Roku Ultra do the processing and you'll get better picture quality. Hard to beat really for ease of use and great price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Roku Alta

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great, very clean and vibrant picture. The voice remote control is very easy to use. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A Great Upgrade. Roku Ultra!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a worthwhile upgrade. I had a Roku Ultra from 2018(# 4660). This unit is faster, supports Dolby Atmos and Dolby Vision, and is totally worth it. I bought 4 of these, one for each TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek new design

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only does this fit well with my other electronics it has so many great features and the ability’s to watch many of your favorite shows at a click of a button.

    I would recommend this to a friend
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