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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 735 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers highly value the Modern Utility Laptop Backpack for its spaciousness, numerous pockets, and durable build. They appreciate the comfort and storage capacity of the backpack, finding it suitable for both work and travel. While some find the price to be a bit high, overall, customers are pleased with the quality and functionality of the backpack.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 727 reviews
  • Pros mentioned:
    Comfort, Pockets, Storage

    Rated 5 out of 5 stars

    Best Buy Seriously

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacy and full of pockets stylish too and comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Storage, Style

    Rated 5 out of 5 stars

    Samsonite Backpack

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really impressed with this product. It is incredibly comfortable and spacious, with enough room for all my documents, snacks, and other essentials. The design is modern and stylish, making it a great addition to my collection. I absolutely love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for Work and Travel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using my new Samsonite backpack for a couple of weeks now, and it’s been excellent. The design is clean and professional—perfect for both work and travel. The compartments are well-organized, and the padded laptop section feels very secure. The build quality is solid, and the zippers feel durable. It’s also very comfortable to wear, even when fully loaded. Definitely a great value for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Quality, Storage

    Rated 4 out of 5 stars

    All in 1 and then some,,

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply fantastic, with enough compartments for everything. What I have in mine 2 laptops I tablet 2 cellphones Gym clothes chargers for everything Among with my wallet and change bag With plenty of room to spare Oh not to mention car keys and a leash for my silky Maltese It’s fashionable, and well made , quality at its best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Bag

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing design, although there was no other color available, the charcoal has grown on me. The pockets are spacious and I can fit all my belongings inside with zero problems. The inside zippers has extra security that can hold products without worrying about them sliding around. Overall 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Quality, Storage

    Rated 5 out of 5 stars

    Laptop bag

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been using this item for over a month now. Great for laptop and work clothes. And all the space lets me add all my little gadgets and chargers.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Laptop bag

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this bag and i dont jus use it for my laptop and when i do i can fit everything my laptop need and more. Fits and looks great pretty much has all the compartments a laptop needs 9/10 cause of the price lol

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Favorite backpack for work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly its the best backpack I've ever had for work. A backpack is SO much easier than a laptop bag. Favorite features: dedicated laptop pocket, zippered inside pocket, zippered front pocket, side pockets, top handle, and comfortable straps. I wouldn't change anything about the design. Looks professional. No issues over the past year and holding up super well! Don't stop making this product! Worth the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Pockets

    Rated 5 out of 5 stars

    Very sleek and secure tough but elegant

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable looks sleek and seams are very tough has enough pockets but not excessive good enough protection for laptop and glasses

    I would recommend this to a friend
  • Pros mentioned:
    Pockets, Style
    Cons mentioned:
    Stitching

    Rated 2 out of 5 stars

    Straps and stitches needs some improvements

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bag has a good design, lots of pockets and elegant look. However straps dont hugs your shoulder well, its a little bit twisted and needs more quality control on those stitches.

    No, I would not recommend this to a friend
    • Brand response from Samsoniteproductexpert
      Posted .

      Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly. Samsonite-US

  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great IT Backpack for large laptops

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Backpack has held up for several months with lots of equipment. Comfortably holds my massive gaming laptop and lots of accessories.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop bag

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect backpack. It holds both my laptops and has plenty of compartments for my accessories. Its so well made. Worth every dollar.

    I would recommend this to a friend
  • Pros mentioned:
    Storage, Style

    Rated 5 out of 5 stars

    Very stylish with lots of pockets

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very stylish with lots of pockets to store cables, USB or any accessories, like chargers .

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great capacity for 2 laptops and iPad Pro

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bag holds two laptops - one 15 inch and 13 inch, one iPad Pro 12.9” and a few of your basic items, like tech device chords, water bottle, wallet and some snacks. Not gonna lie, it is a little heavy but still doable. I was searching for a bag to hold my work and personal devices when I commute to the office and this bag was what I needed. I like Samsonite products, they have lasted me for years. This bag, pretty good quality, reasonable price, not too bulky and overall sturdy bag

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Took on Vacation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved my back from major pain, ive used regular cheaper bags all my life ranging from $20-$40 and didnt consider the damage I was giving myself over time. This pack has got COMFORT and SUPPORT without a doubt, I carried a mac, ipad, portable speaker, souvenirs, food and water and some spare socks along with plenty other items and it felt as if though i was carrying a 5lb pack, its really an amazing bag

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Takes a copious amount of stuff

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's padded very well. And my surprise it does hold a 17-inch laptop, depending on its girth. Holds a Dell XPS 17 with no problem. I was very surprised to see that it fit. I brought my laptop with me when I was shopping for this Samsonite bag, and tried several others but this one met all the criteria for a bag that can hold my laptop securely, along with all the other items that I needed on a trip to Hawaii.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Very nice, professional backpack that can carry!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great traveling backpack! This is the second one I’ve purchased. Lasted 3 years of constant airline travel and motorcycle riding. Great value and matches my luggage!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for students or travelling professionals

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    + The laptop compartment is more spacious than it looks. I can fit a 16" laptop (Samsung Galaxy Book Ultra, 14.5" LG Gram pictured), a portable monitor, an ipad, and a kindle and not feel like anything will break. + The general purpose middle compartment is super spacious too. I have fit a full packing cube in here. + It looks and feels great, with a solidly comfortable handle, and it seems a bit water repellent +/- The side pockets are not flexible and I couldn't fit most water bottles but the slimmest in there. Good place for an umbrella as pictured. Probably good for the long term to stay looking nice. +/- It has a suitcase passthrough band which I find essential, but it's not very stretchy. This seems good for the long run but it could have issues getting to fit over some suitcase handles. - The buckles are a bit annoying to undo every time you need something like a pen and they feel a bit cheap like they will be the first things to break

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    My new favorite bag

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new favorite bag. Fits everything I need for personal and work travel. The quality is the best and should last a lifetime!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great backpack. I love using it for my school backpack.

    I would recommend this to a friend
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