Customer Ratings & Reviews
- Model:
- ME11A7510DS/AA
- SKU:
- 6469096
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the size and design of this 1.1 cu. ft. smart slim over-the-range microwave, frequently praising its ease of use and powerful ventilation. Many appreciate the sleek appearance and the added convenience of Wi-Fi and voice control features. However, some users noted that the fan can be loud at higher settings, and the keypad could be improved with backlighting.
This summary was generated by AI based on customer reviews.
Stopped heating.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it January 2022. Now in September 2023 it stopped heating. After a long wait for appointment from geek squad there are trying to get it working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. If you need further help with the microwave after your appointment with Geek Squad, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146281473) to help our team pull up your information.
Have a great day,
-Ernest-
Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. We love all the features. Good quality machine.
I would recommend this to a friendSlim fit
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small & quiet. Love the fan power to extract while cooking.
I would recommend this to a friendmicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy. Looking forward to using new appliances in my new kitchen!
I would recommend this to a friendGreat microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with this microwave! The exhaust fans work great!
I would recommend this to a friendMicrowave that is super unfriendly to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most USER UNFRIENDLY MICROWAVE I HAVE EVER USED. FOR EXAMPLE TO REHEAT YOU PRESS THE REHEAT BUTTON THEN INSIDE-THE MICROWAVE THE COOKING GUIDE TELKS WHAT BUTTON TO PRESS THEN YOU HAVE TO PRESS OK. THEN YOU NEED TO PRESS START THATS JUST ONE EXAMPLE. TO CHANGE THE TIME IS A CHIRE IN ITSELF INCLUDING CHANGING THE POWER. SETTING. YOU NEED TO HAVE A MANUAL NEARBY TO TO DO IT
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sammy,
Thank you for reaching out and sharing your experiences with your microwave. I'm sorry to hear that you're having issues with the settings and with the buttons of your microwave. We would like to help you through this experience.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00049159/ to guide you on the issue. This link has the instructions on how to cook with your microwave.
Another link you can check is this one, https://www.samsung.com/us/support/troubleshooting/TSG01001961/. This will guide you in the troubleshooting steps in case the control panel of your microwave does not respond.
I also recommend this link, https://www.samsung.com/us/support/troubleshooting/TSG01110126/. This link will guide you if self-clean or other buttons do not light up or respond, or the panel is locked on a Samsung oven.
You may also refer to the user manual on this link https://downloadcenter.samsung.com/content/UM/202107/20210722134137943/ME11A7710D_00_EN_MES_CFR_210622.pdf and go to pages 33-37 for the troubleshooting guide.
Should you need more assistance, please feel free to get back to us via the following options:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144185950.
-Noraina
Jack10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance works well I recommend this Product
I would recommend this to a friendmy new microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love my new microwave, it’s just perfect. amazing quality.
I would recommend this to a friendDEES SLIM MICROWAVE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The slim microwave is great product to have the quality is excellent and value is awesome i would recommend this product to anyone....the wifi and Google assistance is also great to have
I would recommend this to a friendgupta
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good to use. It's look good in my kitchen. cooking is good.
I would recommend this to a friendDon't buy open box from Bestbuy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second open box microwave I try to buy from bestbuy. It was an open box "good". It looked good, but didn't have any of the accessories. We noticed that it came with extra mounting bolts and that the originals were thread damaged. When trying to fit the new bolts we noticed that the mounting nuts where damaged too. Since I didn't find out soon enough and the return period already passed, I'm stuck with an unmountable microwave and even if I want to buy the accessories to replace the missing ones I'm gonna be spending more money than the value of a new microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave work great and also the color looks nice
I would recommend this to a friendClassy looking microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It fits and looks so classy in our remolded kitchen!
I would recommend this to a friendGreat microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave for small dishes not large bowls..
I would recommend this to a friendExhaust fan doesn’t really work like they advertis
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a decent microwave, the fan is very loud and barely sucks any air at all, it blows like a champ out of the top though so there’s that….
No, I would not recommend this to a friendMeh...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The manual is not great. Not sure why you need wifi and voice control for a microwave. And it was $400.
No, I would not recommend this to a friendShort lived
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it until it quit working. Less than 2 yrs old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the frustration of having an appliance that quits working. Let us assist.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave is not working. Turn to page 34.
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1151164116 to help our team pull up your information when you message us.
Thank you.
-Angelica
Do Not Buy - Hidden Cost
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this microwave a year or so ago. The microwave is ok BUT it has 2 Charcoal Air Filters that Samsung recommends changing every 6-months. The filter costs $138 at Samsung (and is on back order); The same OEM filter is available at sears parts for $100. And that is for one of the 2 you will need. So $200 to change filters every 6 months for a $400 microwave!!!! Cheapest non-OEM is $40, but to think that Samsung wants to charge you $280 on their site every 6-months is highway robbery. I would have chosen a different brand with more readily available OEM parts if I knew.
No, I would not recommend this to a friend- Pros mentioned:Size
Excellent microwave for right spaces
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing microwave for small spaces. If you have minimal clearance between your oven and microwave, this is the unit to get.
I would recommend this to a friend Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to change time after electricity is off. You'd think it would auto reset.
I would recommend this to a friendBrand response from Samsung
Posted .We want to get you assisted with the clock in your microwave, Cole702.
We understand the hassle of setting the clock of your microwave each time the power is out for a long period of time. If it's just a power glitch for a few seconds or minutes, resetting the clock may not be necessary. If you need to set the clock again, please click this link for tips.
Please turn to page 12 of the microwave's user manual for easy steps on setting the time:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146031001) to help our team pull up your information when you message us.
Have a great day.
-John