Customer Ratings & Reviews
- Model:
- ME17F7021MT/AA
- SKU:
- 6625003
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
to a friend
Mechanical failure on door.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door spring on latch broke. Bought on Mar 8 and broke on April 23. This was a replacement microwave for one that had a electrical failure so I was expecting more out of this one as I reviewed and chose this one. The spring holds tension on the door latch so the door will stay closed. Cannot run the microwave without holding the door closed by hand. Bad design or just unlucky on the part.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JeffJ,
We want our appliance to be in good condition. To help you check the availability and compatibility of your microwave's door latch, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147075124 to help our team pull up your information.
Have a great day.
^Aloe
Safety issue beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product. Had 10 mo and the view window is coming loose and microwaves probably coming into house. No support or replacement. The plastic around window is shredding. Poor quality. Other things wrong the turn style stopped turning and the keypad hard to see because no backlight. But it looks great when installed. Safety issue
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We thank you for your time in writing this honest review of your Samsung microwave model.
Samsung products have a warranty that protects against manufacturing defects in materials and workmanship.
Please click on the link below for complete details of warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021EW/AA
Please turn to page 21 of this model's user manual shared below for steps to take for a stuck turntable.
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
I will be sure to pass on what you have mentioned here to our product team for current and future product development about the backlight for the keypad on this microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number () to help our team pull up your information.
Leo
Safety issue - smoking and burning microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a safety concern in this product. The first Samsung microwave we had burnt down . We got the same microwave again and within 16 months, this one has burnt down too!! I don’t recommend this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tripura, we care about your safety. We want to speak to you directly to provide support and see what options we can offer to help you with your microwave.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147184144) to help our team pull up your information.
Have a great day.
^Camille
Black Stainless Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking microwave and cooks much better than the GE we had. My only negative was the door trim and the keypad trim are slightly off by a few millimeters, but doubt they are all like that.
I would recommend this to a friendLED Segments failed after one year
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy cheap, get cheap. The digital display failed just outside of one year. Two of the segments are gone resulting in a new game in the kitchen - what time is it?
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidL, we understand your frustration about your clock displays not working. Allow us to help.
Here is a guide to help you.
Microwave control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147180199) to help our team pull up your information.
Have a great day.
^Camille
Great compact microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for little more than a year. Great more compact over the stove microwave. Easy to use and has great exhaust fan and light.
I would recommend this to a friendSimple and gets the job done
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave all the way around. simple operation and does a nice job. great addition to my Samsung appliance package.
I would recommend this to a friendI would not buy this!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has constant problems. After two years of fighting with it to work i pulled it out and replaced with a different one. What a waste of $400 !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Poor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work good but one year later the front door start to peel.Looks terable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kris,
We want you to know that we value your feedback, and our goal is for our customers to feel that they have the most amazing experiences while using our products.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146898339, which will help our team pull up your information.
^Rainly
Worst purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave started to shred on the inside no good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KayliaS,
Thank you for your review. We would like to speak with you about your microwave to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1147045478 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Samsung Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave and reasonably priced. Easy installation. Highly recommended
I would recommend this to a friendPerfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and product!! Goes perfectly with the colors of our other home appliances and great performance!
I would recommend this to a friendMicrowave Review – A Safety Concern
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased this microwave, and everything seemed great at first—sleek design, easy-to-use controls, and decent power. However, I encountered a major issue: whenever I closed the microwave door, it would automatically turn on! Thinking it was just a defect, I exchanged it for the same model. To my surprise, the second unit had the exact same problem. Every time I closed the door, the microwave would start running on its own without pressing any buttons. This seems like a significant safety hazard, as it can run without supervision. While I loved the design and features, I can’t recommend this microwave due to this dangerous glitch. Hopefully, it’s something that can be fixed, but for now, I’d avoid this model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your household safety is essential to us. Let's get this sorted out immediately, DavidR.
We highly recommend visiting through the troubleshooting guide below to help correct how the microwave performs.
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#light-comes-on-after-closing-the-door
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147503109, to help our team pull up your information.
Have a great day!
^Chrystel
Nice product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very clean and good looking protect. It works as good as it looks. The heating is quick and efficient and the options are very good. Easy for us to install, but you should have some skills in installing items under cabinets and securing it to the wall. You tube was a big help on this
I would recommend this to a friendSamsung Microwave Works for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, so it's a Samsung and alot of people like the phones (me included) but are skeptical for other stuff because GE is probably the best (for now but just got bought out by China). The microwave works for what we use it for: re-heating, popcorn, melting butter etc. I never would cook from raw anything in a microwave anyways so you do you at that point...lol
I would recommend this to a friendSamsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this Samsung microwave for about two years now, and while I initially loved the sleek design and the beautiful color options, it, unfortunately, broke down after two years of use. It worked well during that time, with quick heating and even cooking. However, I was disappointed by how soon it stopped functioning properly. Still, it’s a great choice if you’re looking for something stylish with various color options for your kitchen.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would like to assist you further with your concern.
Should you need further assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148431646) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Samsung 1.7 cu ft microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave overall. However, i live in a remote area and could not get best buy to come install although they have nstalled multiple products over the years. It also was to replace same microwave that had some type of door issue that best buy DID replace
I would recommend this to a friendReplaced our 20yr old dinosaur
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We did the install ourselves and it wasn't too difficult, but you really do need "2" people due to weight of oven. It is just a little smaller than our old one, but it works great!
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good product. The only thing is that I don't like is that the light underneath is a dim orange color. It should be brighter as I like to use a nightlight in my kitchen.
I would recommend this to a friendGood for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the easiest to install as the visual directions for hole placement was tricky, but not the worst! Clean and functional, love it.
I would recommend this to a friend