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Williston, VT 05495
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Customer Ratings & Reviews

Your price for this item is $229.99
The comparable value price is $289.99

Customer reviews

Rating 4.3 out of 5 stars with 2052 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers admire the 1.7 Cu. Ft. Over-the-Range Microwave for its ease of use, appealing appearance, and convenient size. Many find the installation straightforward and are satisfied with its performance and heating capabilities. However, some customers have noted concerns about the noise level, door functionality, and timer issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,052 reviews
  • Cons mentioned:
    Button quality, Noise level

    Rated 4 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cons: Louder than our old Maytag. Window is tinted so it is hard to see inside while it is working. Buttons need more effort than expected when pushing. Pros: Price was decent; light and fan both strong w/ 2 speeds each, 30 second time button feature is convenient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best bang for buck.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I redid my kitchen a bit which allowed me to put in an over the range micro wave oven. Looking at the available offerings on Best Buy and other sites, this Samsung being sold by Best Buy had a great price compared to other brands. Since purchasing it, I did see that a major consumer magazine says they no longer recommend Samsung over the range microwaves due to reliability issues, but looking at online reviews it looks like there can be problems with any brand of microwave oven. I ordered this microwave online with curbside pickup and the process couldn't have gone any smoother. Best Buy notified me when the product was available for pickup and I was only at the store's curbside pickup spot for about five minutes when the Best Buy employee brought out the microwave. He was friendly and professional. My only concern at that point was that the cardboard box containing the microwave did have some damage to it, but when I got it home and unboxed it their was no apparent damage to the oven itself. The installation of the oven was pretty straight forward. It comes with a bracket for the back of the wall and two templates for that and for the holes required in the cabinet above the microwave. The microwave ships in the recirculating configuration, but I added a sidewall vent and ductwork so I had to rotate the twin blowers to the correct position. This procedure is pretty much the same for all over the range microwaves and it is easy to do. I mounted the oven by myself, but it is better to have a second person help as the oven weighs about fifty pounds and it would have been easier to install with a second set of hands. Overall I do like the microwave and it is a nice looking unit, but there are three things I wish were different. For some reason that I don't understand, Samsung has elected to have the colon between the digits of the clock blink continuously once it is set. I would have preferred the colon to blink while setting the time and to remain steady once the time is set, but they reversed this for some reason. Secondly, the touch keypad requires a very firm touch to activate anything. This is in stark contrast to the touch screen on the new Samsung range I just purchased from Best Buy which activates with the slightest touch (and also has a clock where the colon doesn't blink) much like a smart phone. Finally, the keypad is not backlit. This isn't unique to Samsung though, and appears to be the norm except on the most expensive models. None of these are deal killers, just minor annoyances. This is a nice looking microwave which so far is working well. It matches very well with the Samsung NE63T8311SS range I purchased from Best Buy (which has been great so far) and I am happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modern looking microwave that works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this Stainless Steel microwave to match the new oven we purchased as well (pictured together) and so far it has worked great for us! INSTALLATION: - I decided to install this by myself and it was overall pretty easy. I recommend just watching a YouTube video to make sure you feel comfortable doing it all yourself. - They give you some paper templates to mark in the wall and cabinets where you need to mark your holes, after that you are good to go! This is a two person job in my eyes when you are lifting it into place and screwing it in. It's not that its heavy, it's just easier with two people. PROS: - It looks really nice! Seriously my favorite part is how nice the style is and the blue LED lights for the clock look sharp. - The capacity on the inside is nice and spacious, I feel like I have plenty of room for bowls/cups/large plates or whatever I need. - The microwave is quiet and works well heating up whatever I have in the unit. CONS: - The Microwave can't be running at the same time you are doing a timer. This feature is so simple and has been around for a decade but for whatever reason Samsung doesn't support it. - There is no quick start function as in I can't just put something in the microwave and hit a button for it to start right away for 1 minute. The closest thing is hitting the "+30" button and then hit start. - The bottom of the microwave only has 1 lightbulb and it's not very bright. Would be nice to have 1 bulb on the left side and 1 on the right, or just a singular bright led bulb. BOTTOM LINE: - I really think this is a great value of a microwave! It was a good price, looks really high end, works well, and I have had no issues with it. Yes it's missing a few minor functions but it's not a deal breaker for me. Whether you need a new microwave on it's own or want a stainless steel one to match the rest of your appliance, this one will work great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Slightly install, but otherwise solid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The previous model in this series lasted for 7 or 8 years. Although I'd like to get a decade or more out of this one, I'll be happy if it lasts as long. It was a little difficult to install but it has a decent feature set and is easy to clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1.7 cu ft is just the right size. I bought it on sale and was less than Lowe’s and Home depot. Drive up pick up was very easy and I don’t even have to lift it up into my car. Installation was difficult but I had help from 2 friends. I can see why they charge so much for installation.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Door broke ~2 years into ownership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a nice microwave that was not used much. Recently, the door broke ~2 years into ownership. The latch works by a plastic sliding "latch assembly" attaching to the door frame by a small plastic tab molded into the inside of the microwave door frame. That small plastic tab in the door frame broke on my microwave and a replacement door assembly costs as much as a new microwave. Samsung refuses to offer any sort of warranty replacement...save your money and shop for something more well built.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 3 out of 5 stars

    Looks beautiful, but I received 2 defective units

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love this one! I bought an entire black stainless set. I was very happy once it arrived and was installed - I’d actually had a large Kenmore microwave from 1982, so this was obviously a step up cosmetically as well as functionality. Unfortunately, I did not noticed until after the installers left that the logo was slanted off to the right. It was super noticeable and I couldn’t not see it. I definitely would not be able to be irked by it for the next decade or so, so I initiated a return/exchange. Side note, I saw others in the reviews had the same issue with the logo, so it wasn’t just me. I also didn’t like that the buttons seemed to be really stuff - I had to press really hard and do double takes with it often. Well, the new one arrived and hurray! The logo was straight. Ugh, yet again.. after the installers left and I went to heat something the next day, there is a super loud and deep mechanical/grinding/rattling sound coming from it. I tried to push on the door, push up on the unit… thinking maybe something was loose, but to no avail. Thus, I hate it, but I had to initiate another return. This time though, I went ahead and purchased the 1.1 cu ft stainless. I have high hopes that this will will do the trick. If not, I’m tempted to return everything and go with another brand. Oh and one other thing that bugs me is that the light, even on the higher setting, it’s very dull - it provides an exceptionally meager amount of light. I’m attaching two photos that show the slanted logo. My camera isn’t the best and also it was far more noticeable in person. I should add too that Best Buy has been very accommodating with my return requests. I’ve had some major issues with the range and dishwasher instal/lack there of and they’ve been helpful over the phone and kind… though the issues are still unresolved.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Lights from our over-the-range microwave helps us a lot when cooking our favorite dish. Let us help you with this Jennifer.

      Your microwave’s lights and vents are there to help you make the most out of cooking.

      Use the lights and vents on your Samsung over-the-range microwave:
      https://www.samsung.com/us/support/answer/ANS00087683/

      Replace a Samsung microwave's oven light or cooktop light:
      https://www.samsung.com/us/support/answer/ANS00049242/

      Cook top lamp is too dim, see page 21.
      https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf

      To better assist you with Samsung products, please reach us with the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      You may provide this reference number (1145402482) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Samsung microwave its easy to use but what I really appreciate is the inset microwave tray it never gets stuck or becomes misaligned.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Size

    Rated 5 out of 5 stars

    Love It

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this microwave. The right size, and it looks nice. I also got a very good deal. I love Best Buy, I buy all my appliances there and will continue. The customer service is wonderful. I am in the market now for a refrigerator.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Microwave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good microwave. The door sounds a bit cheap when closing and It sticks out above the stove a bit far, but overall, its a good microwave. It works good and i love it above my stove, so i have more counter space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Samsung 1.7 Cu. Ft. Over-the-Range Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung 1.7 Cu. Ft. Over-the-Range Microwave in Stainless Steel is a sleek and functional addition to any kitchen. It offers a spacious interior, intuitive controls, and a fingerprint-resistant finish, making it both practical and stylish. With 1000 watts of power and multiple cooking presets, it handles a variety of tasks efficiently. However, some users have noted that the ventilation system could be more powerful, and the overall build quality might not feel as premium as expected. Overall, it's a solid choice for those seeking a reliable and modern over-the-range microwave.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way it looks! It looks great! Also it was easy to install. You also dont need alot of tools to install it. It was fairly easy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Simple & super!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted something simple and cheap and this has blown us away. We love the simplicity of it, no need for all the fancy buttons, this gets the job done perfectly!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OverallGood

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice microwave. It is roomy on the inside with a glass turntable that is easy to clean. The buttons on the control panel require a little harder touch than I would like and I would prefer that the start button be more identifiable for when the kitchen is not well lit. I had to change the direction of the vent diverter on the top and back of the unit but instructions were adequate. The factory setting is for "top" vent position so I changed it to the "front" vent position as I was not connecting to an outside vent. The over-the-range light bulb burned out almost immediately and I had to replace it and I would prefer a brighter bulb. I installed this by myself and by following the instructions very carefully, it mounted to the wall and cabinets easily. Very nice, sleek looking.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Performance

    Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband was able to install it within an hour, and now, six months later, it still works phenomenally.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice finish easy to operate heat's food super fast easy control panel

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value for a excellent microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and beautiful microwave with good power. I wouldn’t change anything about it except to make it a little more quieter.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and has lots of options. Black Stainless looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Lacks simple features but works fine.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed because at this price I expected it to have express one touch buttons, but no you have to manually type in 1:00 if that’s all you want. Other than that it’s easy to install and use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price! Love the black stainless color.

    I would recommend this to a friend
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