Customer Ratings & Reviews
- Model:
- ME18H704SFG
- SKU:
- 4202300
Rating by feature
- Performance
Rating 4.1 out of 5 stars
- Cook Settings
Rating 3.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the ease of use, size, and design of this 1.8 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking. Many also praise its appearance, performance, and the sensor cooking feature. However, some users mention challenges with the timer and the feel of the buttons. The turntable's functionality was also noted as an area needing improvement by some customers.
This summary was generated by AI based on customer reviews.
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it is a decent microwave. My only complaint is that you can't actually cook anything in the microwave if the time is in use.
No, I would not recommend this to a friendNo booklet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t even figure out to have it run on high. Sometimes to just heat a cup of coffee that’s already warm takes 50 seconds to heat. My old one took 10.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Fritz48,
We appreciate you giving us a review about the Samsung microwave. We apologize for the inconvenience since the product doesn't come with a user manual.
To help you with this, I will provide you with a link that indicates the user manual.
Here's a link: https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/Sensor_XAA_DE68-03970A-11_EN.pdf.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144537235
^Rainly
Stopped working after one week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was easy to install. Everything was fine. Then a week later it stopped heating food.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dougyd,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it stopped heating food after a week of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144552114.
-Noraina
Ok for the Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second time around with this model. The first one lasted 2 years. Love the unit when it’s working so I bought it a second time. Fingers crossed.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you very much for your feedback on our products.
Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Reference number: 1144537118
^Rainly
Good for short time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave but lasted only two years. Many similar comments online. Had to buy another one to match the rest of the appliances in the kitchen
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,KKRD. I would like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving experiences for all of our customers. ^Lo
Not the best I have owned.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is over my stove which makes it a little to high for me to efficiently use. It works well but again, not as handy as my previous one.
No, I would not recommend this to a friendBasic Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to match Samsung gas stove. Disappointed it is not energy certified!!! Why not? Needed a white microwave to match stove which limited choices.
I would recommend this to a friendCooks ok but other issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave cooks fine. The touch pad buttons are extremely difficult, you must hit them in just the right spot. Stove live is extremely dim.
No, I would not recommend this to a friendnice but brittle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of 5 samsung appliances I have bought from my local best buy at the same time. (washer, dryer, dishwasher, microwave, and oven) I am starting to believe samsung's engineers aren't designing these products with longevity in mind. the microwave has a rack on the inside and at three months 2 of the four support pins were broken beyond repair. Replacement part only cost $3, but because of how soon I had to replace the first two i went ahead and bought 5.
No, I would not recommend this to a friendBeautiful, but a little difficult to program
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works OK but variable pressure required to program. We would like to have had the hidden door handle feature like the fridge and dishwasher we bought.
No, I would not recommend this to a friendGood for starters
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this and it last a yr before I had to get it fixed i glad it was still under warranty. But the fan blew.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Naynay! We're very glad to hear you were able to get that issue resolved. We hope you continue to love and enjoy this microwave for a very long time. ^Jecca
Not impressed with this microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed with this microwave at all. It’s missing convenient features like express minutes. The door closes very loudly. Plus, you cannot run the microwave and user the timer at the same time. Also, the fan just randomly turns on and I have to switch the breaker to turn it off. Glad I purchased the Protection plan for it. I’ll be contacting Geek squad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there RBARKER, I see that you are having some issue with your Samsung Microwave light and turntable turning on. I completely agree this is not normal and understand the concern. We would like to offer some assistance to have this issue resolved. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143399376. We thank you for being a part of our Samsung family. ^Brad
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan could have been little quieter. Also, sometimes interior of the microwave gets too hot, even when running for just 40 seconds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello NShah,
Thank you for sharing your experience with us about your Samsung Microwave. We apologize for not meeting your expectations with our Microwave, especially Fan is noisy, and the Microwave gets too hot, even when running for just 40 seconds. Please know that we value your feedback and will continuously improve the quality of our products.
Let me share this link to help you with your concern.
Samsung microwave is making unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Samsung microwave error codes
https://www.samsung.com/us/support/answer/ANS00087027/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144780583
Thank you for choosing Samsung. Have a great day.
^^Ross
Heats well, missing shortcuts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heats very well, but miss the quick one minute button my old one had as this requires you to type in the time and hit start.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Chief,
Thank you for sharing your experience with us about your Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking -Stainless Steel - Stainless steel. We apologize for not meeting your experience with our Microwave, especially the shortcut buttons. Please know that we value your feedback and will continuously improve the quality of our products.
Let me share the specification sheet and the product manual to understand the product better.
Specification sheet
https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/over-the-range/pdp/me18h704sfs/pdf/specsheet-ME18H704SFS-091118.PDF
Product Manual
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144777208
Thank you for choosing Samsung. Have a great day.
^^Ross
Barely lasted over 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave in November of 2017. Here we are in December of 2019 and it is dead. There were problems with this microwave almost immediately however. When I first got it I realized that the sensor cooking wouldn't work, the microwave would just throw an error code. I decided to live with it instead of going through the hassle of taking it down and exchanging or getting it repaired and the fact that I had never used sensor cooking much previously. Now the microwave is 100% dead, as it will not power on at all, the time doesn't even work. It isn't the circuit its on either it just has no power at all. I took it down and opened it up to check the fuses, which were fine, but I replaced them and it still isn't working. I own other Samsung appliances most of which were purchased at the same time and I'm less confident in them because of this (my previous microwave lasted almost 15 years). I have heard of others having similar experiences and have read a lot of other reviews elsewhere from people that have had similar issues. I would absolutely NOT recommend buying this or any other Samsung microwave!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samsung understands how frustrating it is when desired results aren't met and would love to see what we can do to turn your experience around. Please reach out to us via any of these outlets and reference ticket number 1140882082.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). We look forward to hearing from you. ^Lo
Both times I ordered the microwave was damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's upsetting when u pay for the product and it's damaged. U have to go to the store to return it. 1st return and 2nd one I kept even after fact it was damaged. It's just too much to go back and forth with. I would of not got any money for the damage which I kept ..instead has money would of been wasted. I drove to purchase it at the store & they didn't have it. So I had to order it online. That was my time wasted and gas money wasted.
No, I would not recommend this to a friendIt’s okay
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes longer to heat up food than my other brand. Door very easily miss aligned if pulled to hard.
No, I would not recommend this to a friendITEM RECEIVED DAMAGED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ITEM WAS RECEIVED LATE DUE TO SELL OUT. ITEM RECEIVED DAMAGED. I WAS UNABLE T0 RETURN SINCE MY CONTRACTOR WAS HERE SO ITEM WAS INSTALLED IN DAMAGED CONDITION
No, I would not recommend this to a friendOk so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The door isn't flush it heats slower than expected the timer sound is too low and you can't use it when timing something...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Step,
Thank you for reaching out to us. We are glad to know that you purchased one of our Samsung products. We understand this causes inconvenience, especially if we are heating our favorite dishes. Usually, if your microwave is not heating or slow to heat food, there are a lot of factors behind it.
Please use these links as a reference for troubleshooting steps :
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
If the Samsung microwave is not heating or has stopped working the most common reason is in Demo mode:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You also might want to check on this link if your Samsung microwave is not working due to overheating or low power supply:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144611279
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung Problem, Not Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all; I am not upset at Best Buy (far from it, I am thrilled with Best Buy). This is a review of the Samsung microwave. The microwave worked well for about 45 days. I came home one day and the entire unit was dead, no power to the fans, the light, or the microwave. The outlet was fully functional, so the problem was all internal to the microwave. It is under warranty, but because I live in an area of the country that doesn't have a Samsung Service agent (so theySamsung says, even though Best Buy says they do have an Samsung approved facility in town, and I called repair facility and they say they are) Samsung is hemming and hawing and not getting anything done. So my advice; is buy the Geek Squad protection and let Best Buy deal with Samsung. Do NOT trust Samsung to stand behind what they say. I am Ecstatic with the support from Best Buy; but Samsung is not to be trusted to stand behind what they say.
No, I would not recommend this to a friend