Customer Ratings & Reviews
- Model:
- ME18H704SFG
- SKU:
- 4202300
Rating by feature
- Performance
Rating 4.1 out of 5 stars
- Cook Settings
Rating 3.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the ease of use, size, and design of this 1.8 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking. Many also praise its appearance, performance, and the sensor cooking feature. However, some users mention challenges with the timer and the feel of the buttons. The turntable's functionality was also noted as an area needing improvement by some customers.
This summary was generated by AI based on customer reviews.
What a waste for a good brand
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned this for 1yr 8 months and it stopped heating up . i talked to Samsung reps and i have to pay for a tech and any parts needed. so basically im buying parts for something i can buy brand new . this microwave is not worth it .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GRUNT0351,
We appreciate you giving us a review about the Samsung microwave. We apologize for the inconvenience since the microwave stopped heating.
To help you with this, I will provide you with a link that indicates the troubleshooting guide if the microwave is not heating or stopped working.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001963/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144423135
^Rainly
Too tall - be sure to measure your space!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I failed to measure the height from the cabinet to the backsplash before buying this, and I had to return it because it didn't fit. I express no view on how well the microwave works - just a reminder to measure before you buy!
No, I would not recommend this to a friendWill do in a pinch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is harder to adjust the heating & defrost times.
I would recommend this to a friendGreat Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are satisfied with the Microwave, but not on how we received it. This was an open box item and new this at the time we purchased it. Because it was purchased during COVID restrictions, the item was placed in the back of the car, without us inspecting it. The item was bubble wrapped very well, it did not come in the original box - just the bubble wrap. Upon unpacking the item at home, several items were missing: the mounting screws, instructions and the rack that goes into the microwave. Additionally the door to the microwave is not lined up properly - although it does close.
I would recommend this to a friendBasic Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Basic Microwave with features that suit me and my family
I would recommend this to a friendWarning Don’t buy this model!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this model November 2018 from Best Buy and one month after it was installed the unit stopped heating. Samsung sent a third party repair company out to fix the unit. Now after only four months the microwave has stopped heating again. I’m currently waiting on the second repair tech to fix the unit. It seems to be an issue with this model. Save yourself the aggravation and purchase something other than a Samsung. Don't be like me and think that the one you purchase will be ok!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, RobStanley. ^Lo
Only ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave as part of a package deal. I had it 13mo, 1mo after warranty expired, and it quit working. It would've cost more to have it worked on than it would cost to buy new. Sadly disappointed considering the cost of the item.
No, I would not recommend this to a friendSome disappointments
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Touchpad takes a heavy touch, sometimes needing to repeat several times. Sometimes won’t work at all. Interior is too dark. Interior light is very dime. Surface light is good & design is nice, Would not repurchase.
No, I would not recommend this to a friendInterior cover is carboad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item that I received was different than the one that the store had on display. The two interior circle holes (one in the top and one in the right side) were covered with a single cardboard, rather than a plate.
I would recommend this to a friendUpset
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked good , however with in 3months it started to crack by the handle. Then weeks later the handle broke off. I was so mad because we didn’t insured it. We had one for almost 10yrs same make and model but different color. we decided to get a new one to match our appliances and it worked great. But the bam! We get a new one and the handle breaks off. I don’t know maybe it was our luck to get a bad one.
No, I would not recommend this to a friend- Cons mentioned:Turntable
Turntable broke right after warranty ended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The turntable of this broke after a mere 54 weeks of use. I wouldn't recommend it due to this issue. Because it was more than a year, they don't cover it.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, asd121. I understand that this has been a less than ideal experience for you and would love the opportunity to change it, if possible. Please reach out to us via any of the following outlets and reference ticket number 1139169424.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
Intermittent heating problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave started to malfunction 8 months into ownership. A repairman came out to fix but said it was working fine. It was at the time. Then after a month or two is 30 to do the same thing all over again so I called a repairman out to fix it again. He said the same thing as the first repair man but also added that the problem may be intermittent. He also stated he was not allowed to visit because there was no problem other than maybe intermittent. Then after about 3 months it stopped heating completely.
No, I would not recommend this to a friendReview of Samsung microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My original Samsung microwave broke within a year so this is the replacement. It wasn't covered under warranty because I purchased over a year ago when my house was under construction and it broke within 9 months!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Finney530,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave was broke. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
How to cook with your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00049159/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144520949
Thank you for choosing Samsung. Have a great day.
-Trisha-
No stars if I could. Avoid it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an entire Samsung kitchen suite. This microwave had to be replaced under warranty in Feb 2019 due to it burning a hole through the inside of the door window and was growing and I had to fight with Samsung to get it covered. Fast forward to 2020 and now the replacement unit will not heat and is out of warranty. Samsung wants to charge $250 just in labor to fix it and that doesn't include parts. Not worth the money and would not recommend at all. Disappointed the microwave lasted just over a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! If you would like service to resolve this issue, please use the following link (https://www.samsung.com/us/support/service/locations/) Thank you for sharing your Samsung experience! ^Ty
Died in 18 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the microwave in July 2019. It died in December 2020. I placed a some food to reheat and I began to smell burning. I knew it could not be the food as I just placed it in the microwave. It was a burnt electrical smell. I open the door and smoke comes pouring out of it. After clearing out the smoke, I tried to see if would still heat up things. Nothing. Timer runs but doesn't heat up anything. A junk product. You should expect something to last longer than 1.5 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Microwave and it could still be covered under warranty. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1142810073. We thank you for being a part of our growing Samsung family. ^Brad
Not bad but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this at a ridiculously low price for an open-box. It's not bad but the touchpad is very annoying - it requires pushing really hard on the panel. If it weren't for the VERY low price I would have returned it,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SamsungUser,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave control panel not being too responsive. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144520730
Thank you for choosing Samsung. Have a great day.
-Trisha-
2yrs old and won't heat food up anymore
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this 2 years ago and it already stopped working. Does not heat food anymore at all so. I called Samsung and they want to charge me $190 to send a tech and if the part that broke is under warranty they will replace it but if not I have to cover the part too. brand new I paid $239. Makes no sense to fix it when I could just buy a new one. Maybe that what they want me to do?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rudy,
Thank you for bringing this to our attention. I understand you're having an issue with your microwave as it stopped working after 2 years of use. We appreciate your patience in dealing with the situation. Please know that we value your feedback and we will continue working on improving the quality of the products we offer. We do apologize for the inconvenience this has caused you. We would like to help you through this experience.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA for the warranty coverage of your product. You can also check this link https://www.samsungparts.com/Default.aspx if you want to purchase parts for your Samsung microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144616603.
-Noraina
- Pros mentioned:Size
JUST PASS WARRANTY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.MY Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking - Stainless steel DIED , MY LAST GE LASTED 15 YEARS AND STILL WORKED WHEN REPACED
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hello Zoom, we understand your frustration with this microwave. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle
Brand response from MsSamsung
Posted .Hello Zoom, we understand your frustration with this microwave. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle
had to return
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not work out of Box, found defect report in box (this was open box purchase). Returned and got new replacement. after installing new replacement door alignment was off.
No, I would not recommend this to a friendPoor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not impressed with this microwave. It takes over 4 minutes to pop corn and frozen dinners need extra time beyond what is shown in the directions. The only thing this is good for is warming things.
No, I would not recommend this to a friend