Customer Ratings & Reviews
- Model:
- ME18H704SFG
- SKU:
- 4202300
Rating by feature
- Performance
Rating 4.1 out of 5 stars
- Cook Settings
Rating 3.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the ease of use, size, and design of this 1.8 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking. Many also praise its appearance, performance, and the sensor cooking feature. However, some users mention challenges with the timer and the feel of the buttons. The turntable's functionality was also noted as an area needing improvement by some customers.
This summary was generated by AI based on customer reviews.
TERRIBLE.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave brand new, it has a bump, it is dirty, the exhaust is missing and is missing other very important parts. It is suppose to be brand new but it looks used. Best buy REFUSES to do anything about it???? Will not return our money or let us trade in for the NEW one we payed for. Terrible customer service. Will never be purchasing from Best Buy again. Ridiculous.
No, I would not recommend this to a friendPoor Quality Control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very frustrated with this purchase. While the price was decent, the door doesn't align properly when closed. On top of that the motor coupler does not engage the turntable. Pretty sure this is just poor quality control from Samsung. Trying to get warranty work done is nearly impossible. Been on the phone for nearly 2 hours with different people. Samsung, Best Buy.... no help. Samsung's customer service is a joke. Automated and slow.
No, I would not recommend this to a friendGarbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It only lasted 16 months. Buy an LG instead. That’s what I replaced this with and am happier with it.
No, I would not recommend this to a friendPoor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as happy with this as I had hoped. It takes twice as long to heat things as the one I replaced. Very disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kate, thank you for bringing this to our attention. We really appreciate your feedback. Your contribution helps make the Samsung experience better for everyone! ^SuSu
This was a warranty replacement item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This replaced one we got in 2015 with a warranty that was not working properly. We had to install it ourselves, pretty lousy warranty!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jimbo,
We apologize for your experience with the 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cookin was less than ideal.
We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144756842
Have a great day.
^Charles
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are not just quick one touch u have to press a couple times to get them to work. My $50 microwave works better
No, I would not recommend this to a friendBroken just over a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Microwave at the end of July 2017. It is now the first of November and the turn table stopped working. This has now caused a fire inside the microwave that melted the glass and the ring... HUGE PROBLEM. The microwave glass should have never gotten that hot that it melted a hole right through it. Never in my life have I experienced this. Very disappointed.
No, I would not recommend this to a friendalready having issues
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 5 months the unit is saying filter and and can't figure out why and can't get it to reset.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Sixty7buddah. Here is a link that will take you to page 5 of the user manual, which includes instructions on how to replace the filter in that unit (http://bit.ly/2JCi41e). I hope you find it beneficial and thank you for choosing Samsung. ^Lo
- Pros mentioned:Ease of use
Great micro, easy to use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is easy to use. It is very fast and efficient.
I would recommend this to a friendBrand response from Samsung
Posted .Hi kuma,
We appreciate you giving us a review on the Samsung microwave. You made an excellent choice for your home. We are pleased to know how happy you are!
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144426504
^Rainly
Don’t Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item less than three years ago. Six months ago the sensor stopped working. It would still work when entering a set time but there was no sensor function. Yesterday something broke inside the door latch and now it won’t work at all. I have had previous microwave ovens last for years. What a disappointment!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal, and I definitely understand. We are always happy to help. To further support your concerns I'm including the link to the local service center locator (http://bit.ly/2ssxImE). You are a valued customer and your experience matters to us. Thank you for being a Samsung customer. ^Brad
Door rubbing against cabinets
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you install this yourself leave 1/2 inch clearance on the left side for door to open. It rubs against my cabinets
No, I would not recommend this to a friend2 deliveries - still no microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.first delivery with a fridge, stove, and dishwasher - microwave internal screwing bracket delivered broken - was told this happened a lot on this model. Second delivery - microwave was SEVERLY dented - not the box -just the microwave so someone put a damaged microwave into a good box and sent it to Best Buy. Currently waiting for third delivery
No, I would not recommend this to a friendNice but could use more power
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This produce is provides everything you need but it may take longer than or microwaves I've owned in the past
No, I would not recommend this to a friendWas open box returned as junk.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was listed as excellent condition. Was not. Damaged - dented and scratched - and box looked as if it had been torn apart and pieced back together with manuals, parts etc. helter skelter. I have purchased open box items in past and this was a major disappointment. Never turned on so cannot critique microwave but BB's description was misleading to say the least!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144531530
^Rainly
Having an issue in less than 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Samsung microwave was installed in Sept 2015. In less than two years I am already having an issue with it. While running there is a very loud noise. Not sure if it's the fan. So far it is still cooking. To have repaired it will most likely cost more than the purchase price. Can't believe it's not lasting longer than two years. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Terri,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave is very loud while running. We apologize for the inconvenience this has caused you, especially since you just had it for less than two years. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try if your Samsung microwave makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
You may also refer to page 24 of the user manual for troubleshooting steps to try if you have a problem with your microwave.
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144488601
-Angelica
do your research first
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.vent sucks!!!. I meant that in the bad way. it's got 4 levels and it hardly sucks any air at at all!!!
No, I would not recommend this to a friend- Pros mentioned:Design, Size
Great Microwave!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far microwave has worked perfectly. It was easy to install per directions, probably took me about 20 - 30 minutes. This microwave is larger then my previous one but you can't tell when looking at it. The design looks great and makes my other appliances.
I would recommend this to a friend Door broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to return because the door wouldn't close properly. I'll be returning. When we took it from the box it had scraps onthe bottom like it was used. I hope the next one works and be new. Now have to wait 4 more days until they order. You don't know how much you need a microwave until you don't have one.
No, I would not recommend this to a friendFinger prints
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still see finger prints, put it up ourselves and when pealed off the protective cover it was scratched, went to clean it and the “s” came off of SAMSUNG, called and still have not heard back. Also, haven’t used much but one time I did the glass try that spins looks like it is large and hits the door.
No, I would not recommend this to a friendit an okay product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It fine, but price is quit high. If the price was less I would recommend to someone else.
No, I would not recommend this to a friend