Customer Ratings & Reviews
- Model:
- ME18H704SFG
- SKU:
- 4202300
Rating by feature
- Performance
Rating 4.1 out of 5 stars
- Cook Settings
Rating 3.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the ease of use, size, and design of this 1.8 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking. Many also praise its appearance, performance, and the sensor cooking feature. However, some users mention challenges with the timer and the feel of the buttons. The turntable's functionality was also noted as an area needing improvement by some customers.
This summary was generated by AI based on customer reviews.
Broke after 4 months of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good working oven until it started to shutdown by itself within 20 sec after each start. It displays E-11 error code. Yes, it’s under warranty, but what good is warranty during Covid-19 pandemic? I expected a much more reliable product from Samsung. Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! Thank you for bringing this to our attention. Please, contact us. We would love to help resolve your concerns. 1. Facebook Messenger: http://m.me/samsungsupport;
2.Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference #1142528335 ^Ty
WILL NEVER BUY A SAMSUNG DEVICE EVER AGAIN.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, it broke twice in less than 2 years. Samsung fixed the first time. Same part broke again a year later. Barely used the microwave. Samsung customer service are not easy to deal with. Horrible customer service. WILL NEVER BUY A SAMSUNG DEVICE EVER AGAIN.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142686437. Know that we at Samsung are constantly improving and upgrading our products. We thank you for being a part of the Samsung family. ^Brad
Doesn't Heat
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got it in and all hooked up but won't heat anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Microwave. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
(https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142452579. We thank you for being a part of the Samsung family. ^Brad
Do not buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I leave one star because it just stopped working! I bought this on September of 2019 and it no longer heats up. I bought all of my home appliances Samsung and tried to reach out regarding help with the item. Super expensive for a poor use of it.
No, I would not recommend this to a friendCheap manufacturer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd samsung microwave in 2 years. My first microwave sat in the box for the 1st 9 months before kitchen was ready for install. Had to have black stainless,so not many choices. Called samsung for help and the price to fix outweighed the cost of a new one. Stay away from samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Humblepie. We understand your concern and appreciate you reaching out to us. For any further support concerns please reach out to me directly. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1138840507. Thanks! ^SuSu
Microwave will not work and purchased 6 moths
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps shutting down while using. Will not even work for 30 seconds. Huge disappointment. Never had this kin of issue with other microwaves. Very concerning that I purchased all Samsung appliance for my kitchen the first of Sept, 2018. Praying they give me at least 10 years of working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, Mack. I understand how incredibly frustrating this must be and would love to help, if possible. Please reach out to us via any of the following outlets and reference ticket number 1139175198.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you! ^Lo
Not completely satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not heat so well. Not sure if its faulty item or this is how it heats.
No, I would not recommend this to a friendThe product was delivered very damaged on sides.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the microwave right away as it stated it would be delivered in 2 days. Once I purchased it, on the day it was supposed to be delivered, it said it is delayed. It came late and when I opened the box, The edges on the sides were very damaged. Will be calling bestbuy to exchange to an undamaged product !!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144643924.
-Noraina
product sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this product to installed by Geek Squad, only for the tech guy to install the product and it NOT work. Um, hello did you check product prior to installing to make sure it works. Bottom line... he installed the microwave then realized the microwave doesn't work. Waste of my time!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Queen,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not working. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144513026
Thank you for choosing Samsung. Have a great day.
-Trisha-
over range microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.directions were hard to follow. Bolt was stripped for attaching to cabinet.
No, I would not recommend this to a friendBroke exactly 2 years from purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave started making very loud noise exactly 2 years from purchase. Discontinued use. Since product is out of warranty, servicing costs likely to exceed value of microwave. Best Buy says I am SOL. Samsumg says I am SOL - I expect products purchased at Best Buy to last more than 2 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We really appreciate you taking the time to share your experience with your Samsung microwave. I understand how important it is for you to have a working product. We are sorry to hear that your microwave started making loud noises after 2 years of use. We appreciate your patience dealing with the situation that you're having right now with your product. Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to guide you if your microwave is making unusual noises.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144618071.
-Noraina
Has some issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Getting errors when trying to reheat, need to take back
I would recommend this to a friendBrand response from Samsung
Posted .Hi TXBuckeye,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave has an error code. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144513463
Thank you for choosing Samsung. Have a great day.
-Trisha-
It was a bad purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit was defective, and I had a difficult time with Best Buy getting it replace. It took a few phone calls, but I found out that someone in corporate drop the ball. I could not believe that it took two weeks to get a replacement unit. Best Buy may have the best price, but not the best service.
No, I would not recommend this to a friendBroke after 4 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.control panel broke after 4 years. The control panel hooks that mount it to the microwave cracked and shattered. Now it hangs off the microwave. Part and install is too expensive so now I have to a purchase a new microwave.
No, I would not recommend this to a friendNot a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is very loud I would not purchase it again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GingerR,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave is very loud. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide to try when your Samsung microwave makes an unusual noise.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
You may also check page 24 of the user manual for troubleshooting steps you can try when you have a problem with your microwave for future reference.
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144490092
-Angelica
We don’t have the microwave yet as 2 defective one
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will most likely not purchase appliances from Best Buy again as this has been a nightmare experience. If the microwave I purchased is installed successfully next week, it will have been over a month since I purchased it. Horrendous service.
No, I would not recommend this to a friendTrash
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one died within a year, purchased a replqcement since the rest of my appliances are Samsung, second one died in 16 months. Just as bad as samsung refrigerators!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jus10Houston,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. In case of repair or replacement, please take note of this link https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA for the warranty coverages of your package. You can also visit this link https://www.samsungparts.com/Default.aspx if you want to purchased items.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144569821.
-Noraina
Scratch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing against the product itself, just right before delivery was informed there was a major scratch on the appliance, so decided no longer wanted it since it was the last one they had and couldn’t replace it
No, I would not recommend this to a friendBad Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had my microwave for 6 weeks it has already guit working. Now have to wait for service to come and try to fix it. I think it is dead. Runs for 3 seconds then shuts off and resets everything.
No, I would not recommend this to a friendLasted LESS than 2 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased new stainless steel Samsung microwave plus installation at Best Buy. Less than 2 months later the microwave does not heat at all. We are disappointed, disgruntled, dismayed and dumbfounded. Do not recommend this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience with us, Missy. We understand how frustrating it is when desired results aren't quite met and would love to help. Here is a link that may be beneficial to you (http://bit.ly/2kt1rLT). If the problem persists, please reach out to us via any of the following outlets and reference ticket number 1140392478.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). ^Lo