Customer Ratings & Reviews
- Model:
- ME18H704SFG
- SKU:
- 4202300
Rating by feature
- Performance
Rating 4.1 out of 5 stars
- Cook Settings
Rating 3.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the ease of use, size, and design of this 1.8 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking. Many also praise its appearance, performance, and the sensor cooking feature. However, some users mention challenges with the timer and the feel of the buttons. The turntable's functionality was also noted as an area needing improvement by some customers.
This summary was generated by AI based on customer reviews.
Disappointed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave less than 2 years ago, and it has never operated effectively. It completely powers off at times. Now it does not heat at all. Who would have thought (in today's high-tech world) that a Samsung microwave would be a poor choice?
No, I would not recommend this to a friendUndisclosed Limitations
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware!!!! This plan has a maximum benefit, which is not disclosed. Your sales agent will only tell you that you have 5 years of coverage, not that they cancel you once service has been provided.
No, I would not recommend this to a friendNot Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First thing I noticed is that the plastic in that spins the glass is small and the grooves don’t hold it and keeps spinning out. Last straw-right now it’s dead!! It will come on but will not HEAT UP!!! It’s NOT even 1yr old!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Joey. I understand how frustrating this is and would love to speak with you further to see what we can do. Please reach out to us via any of the following outlets and reference ticket number 1139244154.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
Trash
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it in Feb 9, 2018 and it stopped working in March 6, 2020. My first and last purchase of a Samsung product. I will Never purchase another Samsung appliance or anything else from this brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! If you would like service to resolve this issue, please use the following link (https://www.samsung.com/us/support/service/locations/) Thank you for sharing your Samsung experience! ^Ty
dont buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought 6 samsung appliances at the same time, 3 have had issues. 3 different departments.. 3 different house calls, 3 service call charges. all in less than 2 years
No, I would not recommend this to a friendThe sensor already broke and had to have repaired.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this microwave. It makes noises that it should not. I feel it is going to break again at anytime and the microwave is not even a year old!
No, I would not recommend this to a friendDead Microwave
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sad to say the microwave is already dead. A large purchase for it not to last at least three years. Feels like ripoff!
No, I would not recommend this to a friend2nd one, Door broken again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second of these that I have purchased. Both with the same problem, the latch that holds the door in place is made with cheap plastic. It seems to be made to last just about 1 year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DrFunk,
We appreciate you giving us a review on the Samsung microwave. We apologize for the inconvenience of having a problem with the latch that holds the door. Thank you for giving us honest feedback about the microwave. Right now, we are continuously working to improve our Samsung products.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144426619
^Rainly
Shuts off blank screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave shuts off power after 10 min of cooking on high. It takes 30 min to cool down and something inside resets and it will again work. Clock and all settings return to factory settings upon power up
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, let us help you with this situation. Follow the steps here https://bit.ly/2O3ofLj. If that does not help you correct this symptom, contact us via:
1. Twitter: https://bit.ly/2y8aOGz
2. Facebook Messenger: https://bit.ly/2LmCR7F
3. LiveChat or Email: https://bit.ly/2z9FXFr
4. Toll-free calling: 1-800-SAMSUNG
^Jefry
Horrible microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit stopped working within first year. Have to get it replaced. All three Samsung appliances we purchased together all have issues. Only had them since February’19
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Microwave. A local Samsung Technician would be able to resolve your issue with a service call. Contact a Local Certified Technician below:
https://www.samsung.com/us/support/service/locations/
Thank you for choosing Samsung. ^Brad
Stopped working after two weeks.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the microwave and had it installed by Bestbuy. Within two weeks of the installation it stopped working. I am still waiting for Bestbuy or Samsung to replace the defective unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your feedback with us. We understand that its frustrating when desired results aren't quite met, but are glad to hear that it sounds as if you're on your way to getting it resolved. ^Lo
Lacks the power of my previous microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product because it is the exact model for my previous microwave oven. Unfortunately, the new one takes about twice as long to heat food as the original one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi apstockton! It sounds like the microwave might be on a lower power level setting. Pages 16 and 17 of the user manual (https://bit.ly/381FxCW) discuss the power level settings and how to change them. ^Jecca
Absolute rubbish.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is an absolute rubbish. Didn’t even last 2 years. Of course there is no warranty or replacement option. Waste of my money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .feedback I understand that your microwave working after two years of usage.
Below I have provided a link to help locate a Service Tech in your area.
(https://www.samsung.com/us/support/service/locations/).
If you happen to need further assistant outside of service please feel free to contact us via any of the following using ticket number: 1143256862
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Worst Samsung Product We Owned
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave broked down little after a year. The repairs suggested were too expensive so we had to purchase a new microwave. Very disappointed.
No, I would not recommend this to a friendterrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.spoilt within 4 yrs- called someone to look at it and will take > 400$ to fix- I am now going to buy a new one- of course- a different make
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi osad.
We apologize for your experience with the Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking -Stainless Steel - Stainless steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Reference Ticket Number: 1144756979
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this purchase was very disappointed in the quality of the product door handle broke two times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hphp,
We appreciate you giving us a review about the Samsung microwave. We apologize for the inconvenience since the door broke twice. Thank you for your honest feedback. Right now, we are continuously working to improve our Samsung products.
You can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144535536
^Rainly
Died within a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't feel well built at all to start with. Less than a month of very light use, an electric burning smell came from it and it stopped working altogether.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello User, we will like to help find a solution for you, please feel free to contact us via Twitter: https://bit.ly/2pTYDc7 Facebook Messenger: https://bit.ly/2LmCR7F Email: https://bit.ly/2z9FXFr you can also reach us at 1-800-SAMSUNG for additional support.
^Lizzette
Poor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in a year after good maintenance, will think twice before buying samsung appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Fouzia,
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung microwaves. We truly understand that this causes inconvenience especially if we are heating our favorite dishes. If your microwave is not working, usually caused by overheating or a low power supply.
Please use this link as a reference for troubleshooting steps :
Samsung microwave not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144492843
Thank you for choosing Samsung. Have a great day.
-Trisha-
NOT A Good Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second microwave by Samsung in 5 yrs. I DO NOT like Samsung products. DO NOT BUY THEM!!!! HORRIBLE I will NEVER buy them AGAIN.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jokers,
Thank you for bringing this to our attention. We appreciate you letting us know about your feedback about this Samsung microwave. We apologize for the inconvenience the issue has caused you. Your feedback will help us improve the quality of products we sell, and we'll be glad to look into this for you.
For immediate assistance regarding your concern, you may reach out via our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144489094
-Angelica
Poor it broke don’t but iy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace what was broken I did it but the warranty and the original broke 1year day latter. It is junk
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dasdh12! If you are still experiencing issues with your microwave, you can use this link (https://bit.ly/304t13n) to locate an authorized service center near you. ^Jecca