Customer Ratings & Reviews
- Model:
- ME18H704SFG
- SKU:
- 4202300
Rating by feature
- Performance
Rating 4.1 out of 5 stars
- Cook Settings
Rating 3.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the ease of use, size, and design of this 1.8 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking. Many also praise its appearance, performance, and the sensor cooking feature. However, some users mention challenges with the timer and the feel of the buttons. The turntable's functionality was also noted as an area needing improvement by some customers.
This summary was generated by AI based on customer reviews.
Worst microwave I have had
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked 2 months then had to return it. Sometimes it would work, sometimes the power would completely go out in the middle of cooking something and then it just stopped working completely. Hugely disappointed
No, I would not recommend this to a friendDo not buy this noisy microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this microwave. Had it installed by Geek Squad. This is the noisiest microwave I've ever owned. Fortunately it stopped working after 3 weeks and the Samsung repairman could not fix it. After holding for 90 minutes Samsung agreed to exchange it for a new one. I picked a Whirlpool this time...no more Samsung microwaves for me. Best Buy was great through this entire ordeal...nothing but praise for them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144624317.
-Noraina
Save you money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Samsung microwave in less than 5 years. Same model bought it twice. The first one lasted 3 years and this one died 2 years to the date of purchase. Samsung appliances are the worse piece of crap ever! Save your money and buy something else!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AAfromTX,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not working. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144513172
Thank you for choosing Samsung. Have a great day.
-Trisha-
Defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this about 2 months ago, just installed last night and for some reason it keeps turning on by itself. I pressed stop and it stopped but as soon as I opened and closed the door it started again! Finally got it to stop, walked away and 5 minutes later it started up on it's own again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi lizlaw20,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave turning on by itself. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144513281
Thank you for choosing Samsung. Have a great day.
-Trisha-
Barely lasted 3 years. Awful!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First the Samsung letters fell off the front of the door. Ugly but only a superficial problem. Now the latch in the door itself has become loose and won't lock, which means I can't re-heat food. I am not buying another Samsung microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ItsTheWallBrother,
Thank you for sharing your thoughts about our product and we do apologize for not meeting your expectations about the microwave's durability .
Let me assist you by providing the warranty information for your product in case the product needs to be repaired or replaced.
Here's the link for your warranty
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
For part of Samsung you can check it out here:
https://www.samsungparts.com/Default.aspx
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung. Have a great day.
Reference number:
1144626426
^^Ross
Stopped working within 2 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The door is not very stable and unable to close after 2 year. Now I am unable to use it for anything. Could not find the door replacement either on Samsung website. Considering I have to pay $120 for installation on top of the product cost + tax, very unsatisfied.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your microwave. I have a link that will help locate a service professional in your area that will be able to resolve your issue. Thank you for choosing Samsung. ^Brad
No more Samsung appliances for me!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The DOOR broke on this thing after about a year. A few month later it went out completely. When I advised Samsung of my experience, they only said "This model is not under a recall". I've had good experiences with Samsung TVs, etc., but I will NEVER buy another Samsung appliance... ever!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your feedback with us, PacoY26. ^Lo
Fell apart after a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First the door handle came off, Then the entire frame separated. Its may work as a microwave, but the plastic components do not last over a year. A door replacement is $135. So your $220 microwave just got that much more expensive after the first year. Stay away. It's junk!!
No, I would not recommend this to a friendBroke 2 months after warranty expired
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buzzing/not heating. Megatron and HV diode bad. Contacted Samsung to see about fixing it at no charge since at the same time my drier went out. Samsung said it could not fix both my appliances after warranty expired (2 months only). Will never buy their appliances.
No, I would not recommend this to a friendPoor customer service and product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this product and broke within 4 days.... Best buy and Samsung was no help at all. Samsung can only offer exchange but doesn't cover cost to install and to un-install. I will never buy from best buy appliance section and any Samsung products ever again.
No, I would not recommend this to a friendHorrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I have to give a rating, but it would definitely be 0 stars. This microwave lasted 2 weeks and stopped heating. Their phones might be good but their appliance sucks. I bought a $60.00 dollar microwave and it lasted 3 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello fangs0005,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it only lasted for 2 weeks and stopped heating. We do apologize for the inconvenience this has caused your. We are here to help.
To help you with this this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you on the issue.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA for the warranty information of your microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144558904.
-Noraina
Brand response from MsSamsung
Posted .Hello Fangs0005, we understand your frustration with this microwave. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle
Microwave didn't last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the Microwave in 2015 and it field in 2018. I used it about twice a week. It looks like it works but does not heat anymore. Found out that Samsung microwaves have a 29% Estimated Failure Rate
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Thomas,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared Samsung links below to help with your concerns with your microwave below.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself.
Your over-the range microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
ONE (1) YEAR PARTS AND LABOR.
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME18H704SFB/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144556844
Leo
Samsung miceowave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less than 2 years, E-11 error keeps coming up. Used very little. Would not recommend. Appliances should last longer, Samsung was very uncooperative since it was out of warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Nathan, I can imagine how upsetting it is to have issues with a microwave. I would love to recommend considering a service. You can find local service centers with this link. https://bit.ly/1yHrBJ6 ^Bri
Poor Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4 years later, it is now in the dumpster. It just quit working one day - didn't heat up anything anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Brian,
Thank you for letting us know about this issue with your microwave, not heating. Your review helps us do better. We set a high standard for ourselves, and we understand that this issue didn't meet your expectation.
Let me share this link to help you with your concern,
Samsung microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Please reach out with any further comments or suggestions you wish to share using the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144863720) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Mr.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shoddy product. Door doesn't work. Samsubng doesn't stand behind product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LonnyS,
Thank you for informing us about the condition of your microwave.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145207398), which will help our team pull up your information.
Have a great day.
Melardo
Very dissatisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 15 months back and it's is dead. It was started malfuncting since 3 months ago and completely dead now. I hate Samsung micro ovens they are not at all good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Chan,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it's completely dead. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you on the issue.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA for the warranty information of your microwave. Just visit this link https://www.samsung.com/us/support/service/ for our Support Center to request service.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144557817.
-Noraina
Black stainless finish is peeling off
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased product 12/7/17, black stainless steel finish is peeling off. Lack of quality is startling.
No, I would not recommend this to a friendHorrible microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave died after 1.5 years and now will not even turn on. Horrible product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tvn5012,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave died after more than a year and will not turn on. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide to try when your Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144489903
-Angelica
Didn`t last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, did not last 3 years. Will not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Joyce, I understand how frustrating it can be when expectations are not met. We appreciate you taking the time out of your day to give us your feedback. ^SuSu