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Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 4.4 out of 5 stars with 4060 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.1 out of 5 stars

  • Cook Settings

    Rating 3.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers appreciate the ease of use, size, and design of this 1.8 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking. Many also praise its appearance, performance, and the sensor cooking feature. However, some users mention challenges with the timer and the feel of the buttons. The turntable's functionality was also noted as an area needing improvement by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 4,059 reviews
  • Rated 3 out of 5 stars

    Second one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works, it works well. First one I had lasted five years, and in that time I had to dismantle and repair the handle (the anchor point for the latch spring failed, so the door would not stay shut). Replaced the first unit after it completely failed with an open box unit to save cash and to avoid having to change mounting hardware and exhaust configuration.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate your detailed feedback! Thanks so much for choosing Samsung again! ^Jecca Samsung

  • Cons mentioned:
    Timer

    Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous Samsung microwave could have the timer on as well as to heat food up. And this one you can’t.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Thank you for your review. You provide us information in which we can improve our future products for our loyal customers like you. Thank you for choosing Samsung. ^Brad Samsung

  • Rated 4 out of 5 stars

    Popcorn setting burns popcorn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stil have not be able to pop pop corn in it without burning it. I have a pop corn popper that suppose to work in the microwave. It worked fine in my last microwave but not this one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect addition to my kitchen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchase my house it was new construction unfortunately I did not get a chance 2 Buy certain appliances. The stove and the over the stove microwave were already set with installed brand GE. I had many problems with the GE but the Samsung has worked perfectly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave for the price. The only bad thing I could say about it is you can’t use the kitchen timer why the microwave is going. No biggie though I have lots of timers

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instructions that came with microwave were a bit brief. Took me several attempts to get the kitchen timer to work and then I couldn't use some of the other options while the timer was going.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great standard microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything you need a basic microwave to do buttons are easy to read. Only issue is the 2nd level rack sits a cm to low sometimes large bowls don't fit without removing the rack.

    I would recommend this to a friend
  • Cons mentioned:
    Turntable

    Rated 3 out of 5 stars

    Convenient for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this unit to match our stove. Works well so far, but turntable plate gets off track easily and has to be reinstalled..

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Carol,

      We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave turntable getting off the track. Usually, if it's not rotating correctly, there's often a grinding noise as well (or the setting is turned off). A dirty track or roller ring can also cause it to get stuck. Don't worry will surely notate your feedback about this matter for a better product in the future.

      I highly recommend clicking this link for future reference or guide:
      https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/

      The turntable does not rotate and is making noise:
      https://www.samsung.com/us/support/troubleshooting/TSG01001970/

      You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime. https://www.samsung.com/us/support/answer/ANS00062285/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144663434

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 4 out of 5 stars

    Nice microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice microwave with many adjustable functions and features. I also like that this unit has actual buttons rather than the electronic key pad that doesn't always work as well in my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Perfectly

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable, working well 1 year in. Quickly heats my items, vent fan and light work perfectly. Great build quality, good functionalities. I would recommend to anyone in the market for a reasonably priced microwave.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there, Joseph. Samsung is happy to hear that you've found the perfect microwave for you and your home. ^Lo Samsung

  • Rated 4 out of 5 stars

    Great Micro.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave works great and the installation was easy. It really heats things up faster than our last microwave so we have had to cut down the cook time on most things by about 30-60 seconds.

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 2 out of 5 stars

    It’s ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is very noisy but gets the job done. The sensor feature is hit or miss. It can overcook potatoes if you don’t stop and check it. The buttons are hard to push and the fan turns to low if you choose to use the microwave while it’s on. You can’t use the timer feature while using the microwave which is extremely irritating. It’s the best I could afford but I wouldn’t recommend it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave having a loud noise. Don't worry will surely notate your feedback about this matter for a better product in the future.

      I highly recommend clicking this link for future reference or guide:
      https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/

      Samsung microwave is making unusual noises:
      https://www.samsung.com/us/support/troubleshooting/TSG01001968/

      How to cook with your Samsung microwave: (Timed cook and Use Sensor Cooking)
      https://www.samsung.com/us/support/answer/ANS00049159/

      The microwave control panel does not respond:
      https://www.samsung.com/us/support/troubleshooting/TSG01001961/

      The vent fan is weak on Samsung over-the-range microwave:
      https://www.samsung.com/us/support/troubleshooting/TSG01202710/

      You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
      https://www.samsung.com/us/support/answer/ANS00062285/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144520887

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 3 out of 5 stars

    Works fine. But if I’m nitpicking...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was easy, it works fine. I have two little problems. I hate the buttons for the fan and light. If you’re using it for the first time, it’s not immediately easy to flip on the light or fan. I would just like for those buttons to stand out more as they are frequently used. Secondly, the light is near the front on the bottom and it gets extremely hot in a short period of time. I burned my hand on it. Don’t ask how, but it shouldn’t get hot enough to burn someone. It’s 2018. It should have LEDs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modern Design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the dual feature of having the turn table and the metal rack. The reheat feature is a fantastic feature as well, takes the guess work out of knowing how long to set the time for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave replacement

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent microwave, replaced it after my whirlpool started to give problems. Money well spent on this Samsung. Very happy with it. If anyone looking for a microwave I highly recommended this one or at least compare it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a lot of cool features. I really like the 4 different fan speeds. Only problem is when you cook food you need to take a few seconds off what the package says cause it cooks kinda fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Controls are confusing and need heavy pressure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good microwave. Did not get an owners manual. The panel was confusing and difficult to use. Takes more pressure than our old microwave to start any process

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave works fine. I have found that Samsung generally makes dependable products, from TVs to microwaves to computers. Am happy with the selection

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Microwave

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love shopping online where I can get the product that I want with no hassle. Perfect microwave that does everything I need it to do. Great buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I really like the look of this Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about this product. I wish I did not have to push enter each time I add 30 seconds or just want 30 seconds. that is the only downside for me.

    I would recommend this to a friend