Customer Ratings & Reviews
- Model:
- ME18H704SFW
- SKU:
- 3901016
Rating by feature
- Performance
Rating 4.1 out of 5 stars
- Cook Settings
Rating 3.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the ease of use, size, and design of this 1.8 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking. Many also praise its appearance, performance, and the sensor cooking feature. However, some users mention challenges with the timer and the feel of the buttons. The turntable's functionality was also noted as an area needing improvement by some customers.
This summary was generated by AI based on customer reviews.
Overall okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall okay. Firstly when i first used my microwave to warm up my coffee for 30 seconds, as its first use my glass plate broke. Secondly even tho its not apparent to someone who doesn’t know microwave mounting, i can’t get the microwave to sit on the mount and onto the cabinet straight. It still is leaning forward a bit. Very irritating, especially for a perfectionist.
I would recommend this to a friendA pain to install but great once done!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is difficult to install even with two people, but well worth it! So far we love. The exhaust fan is very powerful! Wish the light was labeled instead of high/low.
I would recommend this to a friendIt is better than we expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is being used in an office serving about twenty people a day. therefore it is always busy and we have received no complaints.
I would recommend this to a friendHas potential
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit was quiet and efficient the first nine days until it went completely dead. Waiting for Geek Squad to repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Tavinho, it's nice to know there are customers out there that see that the glass is half full. You seeing potential makes us proud to have you as part of our family. ^SuSu
Love this microwave!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am partial to Samsung products but this microwave is a great value. It fit perfectly above the stove in the kitchen. The stainless steel looks really sleek with the rest of the appliances
I would recommend this to a friendJust what I wanted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is great! The fan and light are terrific. The settings are so easy to use. I am happy I made this purchase! I never had a microwave with a shelf inside it like this, very nice!
I would recommend this to a friendVery nice and affordable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this during Best Buy’s recent appliance sale and couldn’t be happier with the product received for the price!
I would recommend this to a friendGreat looks, just loud!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On the exterior, when clean, its one great looking microwave. The dark inside is great as well for not showing splatters as much. I like the extra warming functions along with nice over the range lighting. The biggest negatives are its not smudge-proof and will show fingerprints. Also, ours in particular is loud. Could just be mine. But that along with not looking clean long makes me think its closer to 3 starts than 4.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi meffer,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave having a loud noise. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144522030
Thank you for choosing Samsung. Have a great day.
-Trisha-
A nice microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good microwave oven. The black stainless steel does look much better than our previous stainless steel. We have had no problems with it and would recommend it.
I would recommend this to a friendWorks Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far microwave works great. Has 2 lights with ho/Lon option. Fan works good with 4 speed settings.
I would recommend this to a friendBrand response from Samsung
Posted .Great news, RoRo. We're happy to hear that this microwave is a great fit for your home. ^Lo
Best value for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased this model many times for myself and for relatives and have recommended it without hesitation to friends. Compact, versatile, and stylish for most kitchens.
I would recommend this to a friendGood value for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the black interior. Don't like that it does not have a one touch start feature. Item was delivered with cosmetic damage.
I would recommend this to a friendFIrst two bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know if its a defect in the manufacturer design or what, but I have had 2 delivered within 2 weeks, the first one did not get hot enough to cook and the second one did not come on at all.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hi Slikk,
I'm sorry to hear you're having issues with your new Microwave. Please check the power supply to ensure the ME18H704SFS is plugged into a grounded, 3-prong 120V/60 Hz on a dedicated, 20-amp circuit. An insufficient power supply could prevent the Microwave from heating food effectively or powering on at all. If this is not the issue, please call 800-SAMSUNG to speak with an agent who can help to arrange service if necessary.
Thank you,
Ms. Samsung
Modern microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how modern this with the addition of my black stainless steel fridge looks in the kitchen together. The space inside is crazy. Can’t put a value the sensor cooking.
I would recommend this to a friendOver the range microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My microwave was installed recently in the last 2 weeks. Until now it's working very well. The Best Buy team was awesome as well.
I would recommend this to a friendWish I had picked a different microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I had picked a different microwave or gotten an over the range fan instead. This one cooks and reheats very unevenly and nowhere near the amount of time suggested on microwavable food directions. I tried many foods and still same problem. I'd love to trade for something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ollie,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it cooks and reheats unevenly. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144633291.
-Noraina
- Cons mentioned:Keypad
Does what it says
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Find the keypad extremely stiff. It is not a problem, just takes getting used to
I would recommend this to a friend The smoke exhaust ventilator is not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The smoke exhaust ventilator is not good to use, the instruction says that is powerful and strong, but it not works like they say actually.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi shelley,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave vent fan not working properly. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The vent fan is weak on Samsung over-the-range microwave:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144520620
Thank you for choosing Samsung. Have a great day.
-Trisha-
works great & looks good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had a Samsung microwave & really enjoyed it till broke down several years later. So we went and got another Samsung & love it!
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is not that strong you need to put the drinks or food at least for 1 min to start warming up
I would recommend this to a friend