Customer Ratings & Reviews
- Model:
- ME18H704SFW
- SKU:
- 3901016
Rating by feature
- Performance
Rating 4.1 out of 5 stars
- Cook Settings
Rating 3.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the ease of use, size, and design of this 1.8 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking. Many also praise its appearance, performance, and the sensor cooking feature. However, some users mention challenges with the timer and the feel of the buttons. The turntable's functionality was also noted as an area needing improvement by some customers.
This summary was generated by AI based on customer reviews.
Great purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a charm and easy to install. I like the fact that is has four air vent speeds. When you use the snack function, it does not over cook or burn your food.
I would recommend this to a friendGreat microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new microwave. The only feature that we miss, but have learn to live without is been able to do kitchen timer while also heating up.
I would recommend this to a friend- Pros mentioned:Looks
Don't wasted your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loud. Doesn't seem to run right. Not heating. Looks nice but that's about it!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Quicksilver,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not heating properly and having a loud noise. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144513270
Thank you for choosing Samsung. Have a great day.
-Trisha-
Beautiful finish
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a very nice microwave - I do think the controls could be a bit easier - but overall great product
I would recommend this to a friendNICE MICROWAVE WITH LOT OF FEATURES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS MICROWAVE HAS THE "OVEN" LOOK INSIDE. IT HAS MANY FEATURES INCLUDING A SECOND SHELF FOR COOKING TWO ITEMS AT ONCE.
I would recommend this to a friendReally nice looking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and am so happy that I did because it works and looks good in my new kitchen.
I would recommend this to a friendBrand response from Samsung
Posted .We agree, Jimmy! Good looks and great performance are the qualities that make a great microwave! We're so glad you love it! ^Shifa
it is doing a good job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good, we have not use it a lot, it is not as good as the GE we had before
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your thoughts on this microwave, fuzz! ^Jecca
We were replacing the same unit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our older unit went out, it was 7 years old. We are very happy with the brand and unit as we had the same unit so the newer version has some nice upgrades.
I would recommend this to a friendWorks and looks good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice and warms up food. The sensor heating seems to be kind of hit and miss though.
I would recommend this to a friendProduct is as described!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have been using this product for almost two months without any problems. The interior is easier to clean than my previous model.
I would recommend this to a friendGood features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the features ...................................................................................................................................
I would recommend this to a friendPowerful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it has been working nicely, but haven't figured out how to run timer and microwave at the same time like our old one could. Much stronger than our old one.
I would recommend this to a friendIt's alright, don't know how long it will last.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this model to replace a previous Samsung microwave that had died after 3 years. I bought THAT one to replace a GE microwave (manufactured by Samsung) that had died after 3 years. So not a great track record. I bought this one because the price was OK, and I was hoping it would fit in the original GE mounting bracket like the last one did. It was close enough. My main gripe with this unit (other than lack of previous reliability) is that you can't cook an item if you are currently using the TIMER mode. Stupid! That was true with the previous two models, but is really dumb it hasn't been improved since then.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Wally,
Thank you for your honest feedback, and we hope you are in good health. We understand the importance of how you need to use the kitchen timer and the microwave at the same time. Your feedback helps us understand where we can take steps to improve our product and service.
Currently, when the kitchen timer is engaged, the microwave will not work and vice versa. I have shared a Samsung link that mentions this (step 2).
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144741980
Leo
Great looks, and love the dark inside.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great microwave. A little difficult to install and we had to get it professionally installed.
I would recommend this to a friendIts a microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the microwave we chose to put into a house we are fixing and flipping. We presume it works. And it looks like a microwave ought to.
I would recommend this to a friendThe microwave is easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The person who installed the microwave was excellent! He went above and beyond to make sure the installation was perfect.
I would recommend this to a friendgood microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is part of a kitchen suite. Samsung produces a quality product. I had no reservations about selecting Samsung for the entire kitchen
I would recommend this to a friendGreat product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product worked exactly as described. I will continue to purchase from Best Buy! They are the best!
I would recommend this to a friendNice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is nice instructions and how to you it are very very poor
No, I would not recommend this to a friendGood microwave
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to match Samsung stove. Has worked great. I like the melting butter feature when you need it for a recipe.
I would recommend this to a friend