Customer Ratings & Reviews
- Model:
- ME18H704SFW
- SKU:
- 3901016
Rating by feature
- Performance
Rating 4.1 out of 5 stars
- Cook Settings
Rating 3.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the ease of use, size, and design of this 1.8 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking. Many also praise its appearance, performance, and the sensor cooking feature. However, some users mention challenges with the timer and the feel of the buttons. The turntable's functionality was also noted as an area needing improvement by some customers.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Turntable
Not as great as my old GE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This micro has no one touch buttons for quick use. My old Micro had buttons 1-6 as quick one-touch buttons along with an add 30sec button. The above filter needed changed within months & I haven't seen a replacement. So our micro always just says "filter" in the corner of the display screen. The glass tray is constantly dislocating itself from the turntable. My old micro never did that either.
No, I would not recommend this to a friend samsung is best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love Samsung and got this to match our other appliances! It works great!
I would recommend this to a friendAlmost Old School
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing fancy. Heat and eat. Guess I will read the booklet some time.
I would recommend this to a friend- Pros mentioned:Design
Nice looking microwave. Love the ceramic.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave. Like the ceramic inside. The only thing I don’t like is that you need to press the bottom really hard in order to make the command.
I would recommend this to a friend Great looking microwave!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is great. Noise level is low, even with vent turned on. It has multiple vetting and light levels which is also great. The black stainless matches my other Samsung appliances perfectly!
No, I would not recommend this to a friendBrand response from Samsung
Posted .The black stainless finish is my favorite as well. Thank you for being a loyal Samsung customer. ^Lo
Nice looking over the stove microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having a problem with dust particles inside of microwave daily, can't figure out where they are coming from. They are inside , and filter down all over my new black glass top Samsung over! A daily problem. Please HELP!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NancyJo,
Thank you for bringing this to our attention. I see you have some concerns with the 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking -Stainless Steel having dust particles inside. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products and services we offer.
Countertop microwaves don't have to worry about filters, but over-the-range microwaves use at least one type of filter, possibly a second. First are grease filters, which are on the bottom of the microwave, over the cooktop. There might be 1 or 2 of these, and they should be cleaned regularly. The second type is the charcoal filter, which only applies if the microwave was installed to recirculate air back into the kitchen. (Microwaves that vent up or out the back don't have to worry about the charcoal filter.) If the charcoal filter is in use, it is not cleanable and should be replaced once or twice a year.
Replace and clean Samsung microwave filters https://www.samsung.com/us/support/answer/ANS00049239/
CLEANING THE GREASE FILTER 22
REPLACING THE CHARCOAL FILTER 23
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Samsung will charge a repair fee for replacing an accessory or repairing a cosmetic defect if the damage to the unit and/or damage to or loss of the accessory was caused by the customer. Items this stipulation covers include:
- A Dented, Scratched, or Broken Door, Handle, Out-Panel, or Control Panel
- A Broken or missing Tray, Guide Roller, Coupler, Filter, or Wire Rack
User Replaceable Parts may be sent to the customer for unit repair. If necessary, a Service Engineer can be dispatched to perform the service.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144764736
Have a great day.
^Charles
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have not had any issues with this product! It heats up food nicely
I would recommend this to a friendLove this microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Looks so nice above my range. Very happy with my purchase.
I would recommend this to a friend- Pros mentioned:Performance
easy replacement for existing Samsung microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since this was a replacement for an exisiting Samsung microwave, the installation was easy. Same controls and performance.
I would recommend this to a friend Excellent microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent microwave you won’t be disappointed with this buy
I would recommend this to a friendHOUSE TO HOME
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.yes, this is a great microwave, i;m so glad for the purchase. i havn't had the opportunity to use all the features, but so far everything is great. i love the no smudge.
I would recommend this to a friendOver the range companion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, efficient, and affordable. Love the 4 Vent Fan settings option!
I would recommend this to a friendExcellent Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave that is spacious. This microwave also has a lot of features.
I would recommend this to a friendSpacious
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spacious and roomy and very easy to install over existing wall mount.
I would recommend this to a friendBest Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use it a lot and it works very well with lots of functionality options
I would recommend this to a friendGreat buy and good product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service was excellent at this store and the product is great.
I would recommend this to a friendGood options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the low/high surface lights, size of the cavity, and wire rack.
I would recommend this to a friendseems a little noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced the same model just 8 years newer. This one seems louder than the older one. Also I can't find that it has a one button start like if I just want to hit 1 minute and have it go. First you have to enter time then hit start.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Jeff,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having issues with your microwave as it's noisy and you cant find the button start. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to guide you if your microwave is noisy.
Please also see this link https://www.samsung.com/us/support/answer/ANS00087028/ to guide you on how to set the time on your Samsung microwave.
You can also check this link https://www.samsung.com/us/support/answer/ANS00049159/ to guide you on how to cook with your Samsung microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144565095.
-Noraina
Brand response from MsSamsung
Posted .Hi Jeff,
Thanks for the feedback. If your ME18H704SFS is a bit louder than a previous model you owned, this may be because this unit's 400 CFM exhaust fan is more powerful.
You're correct that this doesn't have a one-button option for a minute. It does, however, have a "+:30" button which can be used in combination with the Start button to run the microwave at full power for 30 seconds; or you could use it to add 30 seconds to the timer while the microwave is running; or press it multiple times then Start to set the timer in increments of 30 seconds.
- Ms. Samsung
Works looks good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work good. New so what to expect. Now it matches the Frig.
I would recommend this to a friendMeets/exceeds our needs.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are extremely happy with our new microwave as it meets/exceeds our needs.
I would recommend this to a friend