Customer Ratings & Reviews
- Model:
- ME19R7041FG
- SKU:
- 6358144
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, size, design, and installation of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook. Many appreciate its performance, appearance, quiet operation, and the value for the price. However, some users have reported issues with the timer, heating functionality, and the door. A few also mentioned challenges with button quality and the clarity of the instructions.
This summary was generated by AI based on customer reviews.
Microwave good. Install documentation sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave so far (other than dark inside). The installation documentation is terrible! The template for the installation holes are off, the installation manual is not easy to read and instead of having the mounting bracket in a separate section of the box they attach some of it to the unit and the screws separately! I just installed the fridge, stove and dishwasher from Samsung and they installed without issue but the microwave guys need to learn from the other product division. Dude!
I would recommend this to a friendNo microwave yet!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charged it out, got the bill for it and won't get it until April!!!! Kind of hard to pay for something you won't get for a month and a half yet!!!!!
No, I would not recommend this to a friendWho knows
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know tge person who came to install said he couldn't unless we cut our cabinets...um no...waiting for next person
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of the installation experience you had.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk microwave, spend money on something better. This died and because a pile of useless junk in 18 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Robert,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it stopped working after 18 months of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/service/warranty/ME19R7041FS/AA for the warranty information of your microwave. It says you have one (1) year warranty for parts and labor and ten (10) years for the magnetron part (part only).
You can visit this link https://www.samsung.com/us/support/service/ for our Support Center if you want to request service.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144383638.
-Noraina
Garbage!! Land filler. Sad they built it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died 13 months after we bought it!!! Garbage! The worst thing is it cost as much to install it than it did to purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143827339) and it will help our team pull up your information. We thank you for choosing Samsung. ^Lena
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door does not line up with rest of microwave. Looks weird when installed. Second one to replace first was installed and had exact same problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We are sure that you are going to enjoy this machine. We welcome you to our family and thank you for choosing Samsung. ^Brad
Exhaust fan did not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exhaust fan did not work Second Samsung microwave with same problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to inquire more about what occurs with the exhaust fan on your Samsung microwave so we can assist you immediately.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Junk - Don't waste your money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of garbage. Stopped working after 1 month. Good thing I had my 20 year old countertop microwave as a backup, or dinner would be COLD!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave not heating. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142582582. We thank you for being a part of the Samsung family. ^Brad
Avoid... Works less than a day
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after the first day. Installed 3:30pm Saturday, wouldn't work Sunday morning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi kbarre,
We appreciate you taking the time to leave us a review of your overall experience with your Samsung microwave. We'll be glad to look into this for you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Microwave doesn't work AT ALL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item, had it installed only to find out that it doesn't work. It has to go back to the store. So FRUSTRATED!!
No, I would not recommend this to a friendThe worst microwave ever!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this microwave! The worst of the ...worst...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you posting your honest feedback on a review.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
Good to locking
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing my whirlpool microwave I can not use exhaust fan and microwave together
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Pepito,
We apologize that your experience with the microwave was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
Using the exhaust fan(vents) and the microwave is still possible for this microwave. It's just that the speed will decrease when the oven's cooking function is activated. Please see the notes for the details.
VENT BUTTON on page 10
https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144853007) when you message us to help our team pull up your information.
Have a great day.
^Charles
To expensive Art piece in my new kitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Over the Range Microwave .. Dosen't ELIMINATE "Smoke, Steam and Cooking Odors " .....The opposite I was told in the store
No, I would not recommend this to a friendPoor Purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problems since day one. Randomly turns off and on. Makes random sounds when no one is using.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Charles,
Thank you for letting us know about this. Your review helps us do better. We understand that our service did not satisfy your expectations with your Microwave, especially with the issue of off and on and unusual sound. Let me share this link to address your concern.
Samsung microwave does not turn on or turn off by itself
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Samsung microwave is making unusual noises
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Please reach out with any further assistance, comments, or suggestions you wish to share and for proper assistance for your door concern using the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144970900) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Something different.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is not what I expected as far as color & quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We always aim to deliver a great experience, Shunna. We're here to help in the best way possible.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145240410), which will help our team pull up your information.
Have a great day.
Melardo
Poor quality, already broken
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This piece of junk didn’t even last two years. Stay away, far away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NorcalJS,
Thank you for your review and for alerting us about this. It would be great if you could give us a few more details on what happened and how the microwave isn't working as intended.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144920750 and it will help our team pull up your information.
Leo
Bad instructions to install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor help from Samsung. The screws where to big for my cabinet they would not send shorter ones. Returned the microwave
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144643540.
-Noraina
Heats well but shocks you on occasion.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heats food well but literally shocks you if you touch it randomly on the sides. I don't think it is suppose to do that...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this to our attention, Chad. Our support team would love to speak with you further regarding what you're experiencing in hopes that we can get this resolved. Please reach out to us at either 1. Facebook Messenger: http://m.me/samsungsupport or
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and be sure to reference ticket number 1143001452. ^Lo
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Y’all suck y’all lie to me… y’all need to keep y’all word with people
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for your review. We would love the opportunity to speak with you about this concern to determine how we can best assist you with this.
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number 1144922615 to help our team pull up your information.
Have a great day.
^Chrystel
Risky Option
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 1 year and 3 months. Samsung makes nice TV's but poor Microwaves
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143812168) and it will help our team pull up your information. We thank you for choosing Samsung for your home. ^Lena