Customer Ratings & Reviews
- Model:
- ME19R7041FG
- SKU:
- 6358144
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, size, design, and installation of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook. Many appreciate its performance, appearance, quiet operation, and the value for the price. However, some users have reported issues with the timer, heating functionality, and the door. A few also mentioned challenges with button quality and the clarity of the instructions.
This summary was generated by AI based on customer reviews.
Samsung Microwaves Not As Good As The Hype, Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missed the return windiw or it would be gone. Not sure what that was but we have had it about three weeks. Samsung's return polices are awful so I am not if the return denial is the fault of Best Buy or Samsung, Anyway, the microwave does not heat fast, the sensor cook is totally inaccurate, and the heat distribution is inconsistent. Our last was a Samsung and it was actually coming on when the door was opened. That's right it was not being operated. If we opened the door to pull out bread we were storing there it would start. Scary. Should have saved it for a lawsuit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having some concerns with your Samsung Microwave. I have some helpful information that I would like to provide to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/answer/ANS00049159/
Thank you for choosing Samsung. ^Brad
Shame
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in June 2020 and already stopped working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142685625. We thank you for being a part of the Samsung family. ^Brad
Broken in sealed box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave looked as if someone beat it with a baseball bat.
No, I would not recommend this to a friendMicrowave? What microwave?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is based on NON-Receipt of the product. 3 re-schedules for a product "in Stock". It will be over a month on the "current" established delivery date. The fact that BBuy sent out this survey request shows how they have no idea about the actual delivery and installation of "their" products. I should note first microwave was damaged and missing parts when picked up for installation by the technician and was rejected. Incredibly disappointed. We hope the microwave will work as advertised and reviewed by G Housekeeping and Consumer Reports......
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144643040.
-Noraina
- Pros mentioned:Ease of use, Size
Good basic SAMSUNG OTR Microwave…lacks user Info.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good basic, over the range, microwave oven. Great installation instructions and wall patterns. However the skimpy directions for microwave use are sadly lacking any clear detail. Even the basic mandatory clock setup is more complicated than necessary. Had to go to online SAMSUNG website and print out the microwave user manual for this to actually understand how to use this appliance correctly. Made strange “zapping” noises on first two uses.then worked great. This was a direct replacement for a same size cabinet cut-out SAMSUNG microwave that lasted 10 years (blew out two display boards). This new one was lighter, same mounting rail on wall, different power cord location on top. Easy to install…requires downloading user info for more than correct use…instruction sticker on inside door panel is really too small to be of any use
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Weatherbug, I would like to congratulate you on your new Samsung Microwave. I am so happy to hear the unit is treating you well. We thank you for choosing Samsung and welcome you to our community. ^Brad
Terrible Delivery Service - Good Appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great but delivery of the product is the worst ive ever had and i will not be buying from Best Buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144645453.
-Noraina
darius
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had several appointments and no one showed up or called. Even though I called the Geek squad each time I was always mislead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Microwave. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142956525. We thank you for being a part of the Samsung family. ^Brad
Dont buy, will stop working in one year
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this model year ago. It stopped heating called samsung they eventually said we will send tech over. They came and said megatron is bad which should have 10 year warranty. They voided my warranty saying we can get serial number off the unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure that your microwave works as it should, Asad. Let's go ahead and assist you with this!
When a microwave isn't starting or heating, the most common reason is that it is in Demo mode. The microwave also will only heat if it has enough clearance or ventilation. Learn more from these details.
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also watch our youtube video about "How to fix microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
I have shared your model's user manual about disabling the Demo Mode. Turn to page 10 for your reference:
https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145310016, to help our team pull up your information.
Have a great day!
^Chrystel
Incomplete information
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They say it’s free install but fail to tell you that when the install person has to but up and extra piece of wood 1/4 thick, 6” wide and 24” long, to make the install work it’s an extra $100
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
- Pros mentioned:Ease of use, Installation
recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best quality，easy to install,，easy to use，cheap price
I would recommend this to a friend Returned item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the item. My family and I didn't like it. Does not perform as it supposed to. Too big from outside. Too small from inside. Not easy to open.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Tuscan stainless steel. At this time, we can only recommend contacting a service center to see what is the best way to fix this.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number: 1144417999
^Ross
- Pros mentioned:Ease of use
Good microwave.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation for me. I like Samsung for appliances. No complaints.
I would recommend this to a friend - Pros mentioned:DesignCons mentioned:Button quality
A Quite Microwave - Who Knew? Love It !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased early July 2023 and so far very nice and its QUITE too. Like the enabled interior, much easier to clean etc. , though the Buttons for the various cooking settings is a bit tough, perhaps there is a double layer or something, but you really need to "push" the buttons.
I would recommend this to a friend Disappointed.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a month. Waiting for replacement in mid- January. Got another brand since Samsung was not available.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We really appreciate you taking the time to share your experience with your Samsung microwave. We are sorry to hear that your microwave stopped working after a month. On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. We would like to help you through this experience.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME19R7041FB/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144619104.
-Noraina
- Pros mentioned:Installation
Great Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with our new Samsung microwave. Installed in under 15 minutes and we could use immediately. Okay the clock took a little time to figure out but setting electronic clocks always a bit of a challenge first time. Works well and is relatively quiet compared to our old microwave. Food heated evenly and have been using it every day since we got it.
I would recommend this to a friendBrand response from Samsung
Posted .Quality is what we strive for, clazza. We are happy to hear that this microwave has been a fantastic addition to your kitchen. ^Lo
- Pros mentioned:Ease of use
Fantastic, and reasonably priced microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great microwave. Easy to install. Lots of different options for heating and using. The price was very reasonable as well. I definitely recommend.
I would recommend this to a friend Save your money buy something else
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money, stopped working after the second use, first time tried sensor settings. Piece of garbage
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see that you are experiencing issues with your Samsung Microwave not working and completely understand the frustration. I would like to offer some helpful information to get your unit working properly. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
If you need additional assistance, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143505564. We would like to welcome you to our Samsung family. ^Brad
- Cons mentioned:Timer
Performs well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave performs well. I wish a few minor details worked better, such as when the timer goes off, it beeps one time and stops. If you don’t hear that one time your in trouble. The same thing happens when defrosting, when it’s time to turn the item over it just beeps once but it doesn’t tell you to turn it over, so if you don’t hear that beep, oh well. Like I said minor details. Other than that I an very happy with my Samsung microwave.
I would recommend this to a friend - Pros mentioned:Design
Sleek Stylish Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This a great product! The design is very sleek. I placed in our communal room. Everyone that uses it called the non-noise microwave.
I would recommend this to a friend - Pros mentioned:Ease of use, Performance
Great microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far, it has performed great. It was easy to install and looks great.
I would recommend this to a friend