Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- SKU:
- 6443500
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Samsung 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator for its spacious interior, sleek design, and counter depth that doesn't protrude beyond the counter. They also appreciate the fingerprint-resistant finish that keeps the fridge looking clean and new. However, some customers have expressed concerns about the lack of configurability of the shelves, occasional noise, and the absence of handles.
This summary was generated by AI based on customer reviews.
Haunted Fridge! EEK!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is clearly haunted. It keeps beeping at me if it gets left open for too long. It wants to plan my meals. It sends me notices through my phone. It tells me to perform unspeakable evils. Other than that, solid fridge. the freezer is a little small, but it's not too bad.
I would recommend this to a friendSCRATCHES SO EASILY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Omg the scratches!!!! I hate this refrigerator. I'm so angry after spending all this money, when my other black stainless steel appliances don't scratch so insanely early.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day!
We understand how you feel about the scratches. Let's share with you some tips to prevent this from happening further.
We highly recommend against using abrasive cleaners on the exterior of the fridge, as they could scratch the finish. Please watch the YouTube video for more cleaning tips.
How to clean your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147582526, to help our team pull up your information.
Have a great day!
^Chrystel
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad after 4 days , they replaced it with a LG ! Would not have a Samsung ref again.
No, I would not recommend this to a friendDO NOT BUY!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What is the point of having a nice Fridge that doesn't keep your items cold? The day this brand new Fridge was delivered we plugged it in and the temp went to 68 degrees in the fridge when the setting was at 38 degrees, Once it hits 68 degrees the fridge turns off, the freezer never made ice and didn't get cold at all. $200 worth of food destroyed. Stay away from Samsung kitchen products, They are beautifully designed but are not made to last. Frigidaire is the way to go.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Joey, a refrigerator that cools correctly is crucial in keeping the food in good condition. We'll be glad to help!
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
What to do if your refrigerator is not cooling:
https://www.youtube.com/watch?v=ogwmuhLH4G4
You may also check page 50 of the user manual for other solutions when the freezer temperature is warm.
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145656933) to help our team pull up your information when you message us.
Thank you!
-Angelica
Don't understand this section
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 dents and a scratch. Was promised compensation but yet to receive it. Called seversl times with no results. Couldn't install ice maker bc valve was too tight and corroded. Would have cost another $125 for valve.
I would recommend this to a friendBrand response from Samsung
Posted .Hello there, EleanorD.
We understand the frustration you feel if the promised compensation is still not received. To better assist you with the update of the compensation, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
To help install your valve to get the ice maker working, please contact a local technician in your area.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147225828) to help our team pull up your information.
Have a great day.
^Camille
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer service and support specially delivery, the washer I bought they damaged it during transit and or delivery they refused to replace it instead they cancelled the order and refunded the money and asked to buy another one at a higher price I would not recommend Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Nushi,
Thank you for choosing Samsung for your refrigerator needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst product lasted 30 days we lost lots of food. Samsung would not repay us for our loss
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Love this Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy third party vendor is really bad. I ordered may 5th of 2022, I recieved it a mtoth and a half because of shipping Love the Product
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144660958
^Rainly
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy another one again. Always have to adjust thermostat down to get cold doesn't keep cold all the time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see you are having some concerns with your Samsung Refrigerator. I know how frustrating it can be for a kitchen appliance to not be at peak performance. I would like to offer some helpful suggestions to help ensure you are getting the best performance out of your refrigerator. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you have any further concerns feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143749192. We are so thankful you are a part of our Samsung family. ^Brad
Doesn't cool down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the temperture set for 34 but it doesn't cool down under 36 and usually hovers at 37-38.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I can sense the difficulty you're experiencing with the refrigerator's cooling performance. We'd love to get you the help you need, Dani.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
To rectify the refrigerator from not cooling properly, we highly recommend going through the link below for its diagnosis. Kindly watch the video and click on the embedded links, such as "Leveling the refrigerator" and "Recommended temperature," for more details.
Refrigerator, Freezer, or Flex Zone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146494852, to help our team pull up your information.
Have a great day!
^Chrystel
Stay Away!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst refrigerator I have ever owned. Has died twice. Never again…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kelly,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience since the refrigerator died twice.
You are a valued client of Samsung, and your experience matters to us.
Samsung is continuously improving its products and services.
You can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA.
We like to inquire further about your concern with your Samsung refrigerator.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You can use this reference number 1144824987, and it will help our team pull up your information.
Thank you for choosing Samsung, and have a great day!
^Rainly
Fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small size really simple from the inside for it being a Samsung I think it should of had a water dispenser
I would recommend this to a friendBrand response from Samsung
Posted .Hi, GabrielaD.
We are glad to hear about your feedback about this fridge.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
DO NOT BUY without seeing it in person
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY this item. The shelf heights are weird. You cannot put a full gallon of milk on any of the 3 shelves. 1 liter bottles do not fit on the shelves. Not sure who designed this, but evidently they didn't use common items to design it. Also, the shelf height choices are limited. The top shelf has 1 spot. The bottom shelf has 2 choices, about 1 1/2 inches apart.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I would like to congratulate you on your new Samsung Refrigerator and understand you are having concerns about placing items in your unit. I would like to make sure you get the most out of your space with some helpful tips. See link below:
https://www.samsung.com/us/support/answer/ANS00084845/
We welcome you to our family and thank you for choosing Samsung for the newest addition in your kitchen. ^Brad
Dont recommend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer temp is unstable sometimes. I set it to -2 but once in a week it will jump to 55
No, I would not recommend this to a friendPls check in derail when buying a floor sample
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought a floor sample without showing me, found lots of exterior dents after bringing home...
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289 / Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator has not worked since we got it home. Finally got some o e out to check it after 3 weeks and was told we have to wait another 2 weeks for return service call to replace the brain on refrigerant. Or we can have it replaced but it also will take 2 weeks to have it replaced. So are having the decision to have replaced
No, I would not recommend this to a friend3 tries to get delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 tries for me to get the refrigerator. I had to go over & wait 3 times. Once the truck broke down & I wasn’t even called. Once they delivery people didn’t have the correct equipment & they left. I was told I would be compensated for two times the delivery failed with a gift card for each time & I wasn’t. No one ever contacted me or made it right.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
The freezer has an issue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer turn off by itself. I have to turn on every time
No, I would not recommend this to a friendBad Purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started to notice my milk was getting spoiled way before the due date, thought that the setting on the fridge was the issue. Change the temp but the problem continued. 4 months later the whole freezer thought out and lost all my food. Today 6/1 I'm trying to get a tech to get it fixed... Complete night mare.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's correct the temperature on your fridge, YurleyZ!
The below link will help you rectify the fridge's temperature functionality. We suggest fully watching the video included and following the hyperlinks, such as leveling the refrigerator and the recommended temperature for the fridge.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145842624, to help our team pull up your information.
Have a great day!
^Chrystel
Sam Sung Counter Depth Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, compact, but large enough for a small family. White is a nice clean look that we like more than stainless steel because it just brightens kitchen. French doors make it easy to get things into
I would recommend this to a friend