Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- SKU:
- 6443500
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Samsung 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator for its spacious interior, sleek design, and counter depth that doesn't protrude beyond the counter. They also appreciate the fingerprint-resistant finish that keeps the fridge looking clean and new. However, some customers have expressed concerns about the lack of configurability of the shelves, occasional noise, and the absence of handles.
This summary was generated by AI based on customer reviews.
New refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying my new refrigerator and the delivery guys were great. Thanks
I would recommend this to a friendSamsung Refrigerator Lemon
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator did not work at all out of the box. It was a disaster for my family!
No, I would not recommend this to a friendBrand response from Samsung
Posted .ShirleyL, we understand the disappointment you feel if your newly purchased fridge doesn't work. Allow us to help.
For more details, please see page 35 of the manual, under the "STEP 7 Initial settings and STEP 8 Final check" section.
Manual
https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf
If the fridge still is not working, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147220700) to help our team pull up your information.
Have a great day.
^Camille
Door in a not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great refrigerator, door mechanism is not great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Raza, I understand you are not liking the door on your Samsung Refrigerator and know that can be alarming. I would like to offer some assistance to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
If you need any further assistance, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143683409. We want to welcome you to our Samsung family. ^Brad
my new frige
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, just have to get used to the shelving I geust no points for me
I would recommend this to a friendBroken in less than 1 month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge went out less than a month after it was installed. Have a repair scheduled and it is under warranty, however this is a huge inconvenience and unacceptable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Phoenixcondo, I understand that you are having a deal of an experience with your Samsung Refrigerator not working and I do apologize. I am glad to see that you are already scheduled for a speedy repair from one of our certified technicians. We are here if you need anything and you can contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143550344. We would like to welcome you to our Samsung family. ^Brad
Product failed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freeze stopped working after about 2 weeks. Then the fridge stopped about 4/5 days later. Had to order new fridge. Tech was not able to get new parts in reasonable time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi nelly,
We are here to help you with your experience with this Samsung refrigerator and its freezer and fridge.
I have shared associated Samsung videos and links below that will guide you through the steps.
My Samsung refrigerator is not cool enough:
https://www.youtube.com/watch?v=FiAGtKdGHPA
What to do if your refrigerator is not cooling:
https://www.youtube.com/watch?v=ogwmuhLH4G4
What to do if your refrigerator is not cooling:
https://www.youtube.com/watch?v=ogwmuhLH4G4
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
I have also shared this model's user manual link. Please turn to page 50 for additional steps if needed.
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145652330 to help our team pull up your information.
Leo
Dissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Samsung refrigerator i had purchased that lasted 2-3 days. I have nothing positive to say about Samsung appliances. Steer away from the dissatisfaction if you can avoid it.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could leave NO STARS, this is junk. And geek squad has left me on hold for over and hour 2 times with promises to call back to schedule repairs writhing 24 hours and bo call. So so so frustrated
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number: 1144686431
-Trisha-
- Cons mentioned:Freezer performance
Hmm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hmm, the freezer has been acting weird. Stuff will be frozen one day and then thawed the next
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Meme!
Let us help you get your fridge into good working condition.
A freezer that freezes food is typically caused by a constantly running ice maker or the temperature settings for the freezer compartment needing to be adjusted.
Samsung freezer is too cold:
https://www.samsung.com/us/support/troubleshooting/TSG01109866/
My Samsung refrigerator is too cold
https://www.youtube.com/watch?v=40o6rKjU9UM
This link will show you the recommended temperature that you should set your refrigerator to:
https://www.samsung.com/us/support/answer/ANS00080450/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145238026) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Buy with caution
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Draws way too much power, trips my breaker and fries the motor when plugging it in
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ensuring your appliances run smoothly is a must in every household, BaileyK. Let's get the information you need to get the best results from the refrigerator.
Please see the link below and check page 7, third bullet (Critical installation warnings), to learn more about the electrical safety of the refrigerator.
User manual:
https://downloadcenter.samsung.com/content/UM/202311/20231107195808543/FDR_RF5000A_DA68-04132A-04_EN_MES_CFR.pdf
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146944702) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Broken fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge keeps making loud strange noises every other hour . I don’t know if I can still take it back to the store and get another one .
No, I would not recommend this to a friendBrand response from Samsung
Posted .A quiet appliance makes our experience operating it even more pleasingly, JoshuaK. Let us help fix the noise from your Samsung refrigerator.
A refrigerator is always quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting the conversation. Please check the resources below for more information.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
If your refrigerator is beeping even when the doors are closed, it means the temperature in the fridge is too high. This could be normal in some cases, like after a power outage. Correct the cooling issue to resolve the beeping.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Your refrigerator needs to be level to save energy and prevent potential cooling issues, noises, or leaks. This guide will show you how to level your fridge and make minor adjustments.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
You may also refer to pages 54-55 to learn more about the regular sounds your refrigerator creates.
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145689368) to help our team pull up your information when you message us.
Thank you!
-Angelica
Bad, worse, worst, Samsung.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator died in 14 months. I will never ever buy anything Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vlad,
We understand how you feel. We want to speak with you directly to get more details to provide better support for your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146069803) to help our team pull up your information when you message us.
Have a great day.
-John
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped work after 24 hours. Bestbuy has no stock to replace it. Waiting for Samsung to send parts. Very displeased.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Brian, I realize that your experience has not started great with your Samsung Refrigerator. I am glad to see that you were able to get an appointment set up. We apologize for your experience and are here if you need anything. Please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143550381. We want to welcome you to our Samsung family. ^Brad
Can't use refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has not worked right in over a month. Waiting on repair people. We had done everything the book stated. This shuts itself off after about two days
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I understand you are experiencing issues with your Samsung Refrigerator not working but I am glad to see that you are headed in the right direction for a speedy repair. We are here if you need any assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143592519. We welcome you to our family and thank you for choosing Samsung. ^Brad
NEVER BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator does not have the lines for the water line to connect. Bought it twice and it did not have it. DONT BUY IT BECAUSE ITS NOT READY TO CONNECT.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Thank you for taking the time to leave this review.
We understand that you have a concern with the refrigerator water line. Regarding the water line installation kits, this is available at extra cost from your retailer
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144922837) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Damaged refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered Damaged refrigerator. The people on the phone tried to get us to keep it but we sent it back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rick,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you!
-Angelica
Terrible rude and smoling smell from those individ
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service deliverbad servicedidnt removed packaged didn’t onstall didnt do nothing terrible service do not recommend
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A month into having the fridge it stopped making ice and would make a loud noise
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, DavidD.
We are here to fix the fridge noise and ensure that your ice maker continues to function.
There are a few factors that can cause an ice maker to not work. Please click on the links below for steps to be taken and also on the blue links that are related to what the ice maker is experiencing.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
This link will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise. Please pick a noise that the ice maker is making.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145777373) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Headache
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with it it just a few days if it being delivered. Was very disappointed in this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your refrigerator is not working as designed. You are a valued customer and your experience matters to us. We would like to have the opportunity to look into this matter further with. For further assistance, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143804641) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator did not work, kept shutting down. We had to process a return and then reorder a new one.
No, I would not recommend this to a friend