Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- |
- SKU:
- 6443500
Customer reviews
Rating 4.3 out of 5 stars with 1452 reviews
(1,452 customer reviews)Rating by feature
- Storage Capacity4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Design4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Samsung 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator for its spacious interior, sleek design, and counter depth that doesn't protrude beyond the counter. They also appreciate the fingerprint-resistant finish that keeps the fridge looking clean and new. However, some customers have expressed concerns about the lack of configurability of the shelves, occasional noise, and the absence of handles.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Christine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice for a garage, but not the main refrigerator.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
No, I would not recommend this to a friend- Pros mentioned:Capacity, Design
Rated 5 out of 5 stars
My new fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are slowly renovating our kitchen and the last fridge I had was a tiny little apartment fridge. This new Samsung fridge has a sleek design and looks great! I love the fact finger prints are very hard to see when looking at the fridge, since I have little one who love to touch the fridge. I really dig the recessed handles on the top of the fridge door and the bottom (for my kids). The inside of the fridge is very spacious and I love how the shelves are so easily movable to custom fit my groceries at anytime. This fridge is always at the perfect temperature and if not I can adjust it manually or with the smart app in my phone. Lastly I LOVE the fact that I am notified via the smart app when the fridge is left open too long. This Samsung fridge is a major upgrade from my prior fridge and I would definitely recommend it to any one who has a smaller home and needs more space in the fridge.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend Rated 1 out of 5 stars
Worse purchase ever.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. If you are thinking about buying this..don't. I wish i would've never purchased, but I did and now im stuck with it.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello It22! At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. Please contact us via any of the following using ticket number: 1143832629
Facebook Messenger:  http://m.me/samsungsupport or
Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung.^Nic
Rated 1 out of 5 stars
Mr.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.l Have buy over 3 months and shot dawn 4 times, and go bad all my food.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung, I see you are having issues with your Samsung Refrigerator not working and know that is upsetting. I want to offer some help in getting your machine operating properly. Please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143683892. We thank you for choosing Samsung in your home and welcome you to our growing family. ^Brad
Rated 1 out of 5 stars
out of box product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator came without a box and with a lot of cosmetic details
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of the status of your appliance when you received it.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Rated 1 out of 5 stars
I’m sure I’d love it if it had arrived.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a joke, right? You delivered a broken fridge and delayed the new one until 1/26.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Noise level, Overall performance
Rated 4 out of 5 stars
Good fridge, a few notable drawbacks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We went with this fridge because it was the best fit our space, according to the Best Buy appliance salesman who visited our house. Overall, I can say it's good fridge after using it for a little over a month. I'm most impressed by it's moisture control. Produce lasts noticeably longer in this fridge than in our old one. It also looks great and is dead silent as long as the ice maker is not running. It does have a few drawbacks that prevent it from being a great fridge: Handles would be nice. I've gotten accustomed to the pulls at the top of the door, but it's a little awkward. The bottom pulls aren't really an option for me because of my height. I'd assume most people with use either the top or bottom pulls based on their height. Small-ish fridge capacity. It's much larger than our old fridge but somehow smaller inside. It's not very deep and also lacks drawers for cheeses, lunch meats, butter, etc., so you have to put those items in the doors where you'd typically put condiment bottles. Lack of adjustable shelves. If you have lots of taller items, it can be a struggle to find places to put them in this fridge. It also makes it difficult to stack Tupperware. Loud when ice maker is running. The ice maker humming is quite annoying when you're in the same room. Because of the numerous drawbacks, I'd probably lean towards giving this fridge 3.5 stars if that was an option. The ability to keep produce fresh is a top priority for me, so I'll give it 4 stars instead of 3 for the purpose of this review.
I would recommend this to a friend Rated 2 out of 5 stars
Waste of Money Dont buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator sounds like throwing small ammunitions in between. Asked Best buy team about that who have no idea. Samsung dont have any idea. I think it is better Samsung stays away from Home appliances and focus on TV and Mobiles. Waste of money
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - White
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Arvind! Thank you for taking the time to bring this matter to our attention. I understand that your unit is making an unusual noise. Please see the link below to help shed light on the noise you may be experiencing. (http://www.samsung.com/us/support/troubleshooting/TSG01001032/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger:  http://m.me/samsungsupport
2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143901173
Thank you for choosing Samsung. ^Nic
- Pros mentioned:Capacity, Noise level, Overall performance
Rated 4 out of 5 stars
satisfied purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great fridge so far. I had a built in before and I'm happy I got this one. It's good quality for the money spent. Ice maker works great as well. If you don't close the doors all the way it gives warning beep and dit's pretty spacious.
I would recommend this to a friend Rated 1 out of 5 stars
Ice maker does not work!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a defective fridge, the ice maker does not work. I am a total tech member and received no help from Best Buy. I am waiting for Samsung to send e tech. I would not recommend Best Buy for anything! I hope Samsung can fix…
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Vince!
Allow us to help you fix your ice maker using the links provided below.
There are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
You may also refer to page 52 of the user manual to learn how to fix the ice maker that does not make ice:
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
If you require further assistance, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145272997) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
- Pros mentioned:Design
Rated 5 out of 5 stars
Great spacious fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We received our Samsung refrigerator and are truly impressed by the quality of it! The inside space of the refrigerator is very nice. It is one of the biggest I have had and the layout of the shelves and drawers make it easy to use. The design of the refrigerator is also very sleek, making it feel modern. . I was impressed with how quick it made ice after it was plugged in and also thrilled to find out it has an alarm that “beeps” or “dings” to let you know when a door is not closed fully. I have kids, so this is definitely a bonus to have on the appliance. I am very impressed with the appliance and highly recommend it to anyone looking for a quality, sleek, spacious refrigerator.
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Good for price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice fridge for the price. Sleek and clean design. Wish there was a little more space, or could arrange shelves for easier storage. Shelves can be moved, but still not a whole lot space in between.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Design, Overall performance, Size
Rated 5 out of 5 stars
Samsung black stainless steel refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a small space and it fits perfectly. Works great and is very stylish too. Luv it!
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Cool Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy this refrigerator SO much more than I thought I would. At first, I was really bummed because I had such limited options for 33" wide refrigerators. This refrigerator is perfect for my family. I can reach everything easily and nothing gets "lost" in the back. It cools/freezes well and we've had no problems so far. We had to move our cabinets to accommodate the height of this model, but it was an easy project and worth it. I chose to buy this Samsung model from Best Buy because of the reasonable pricing and shipping times. Glad I did!
I would recommend this to a friend - Pros mentioned:Overall performance, Size
Rated 5 out of 5 stars
SAMSUNG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits in the small kitchen perfectly . Looks fabulous and works great
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Rated 5 out of 5 stars
Designer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek and large capacity Has a good look Highly recommend
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Rated 5 out of 5 stars
Samsung love
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this product is completely beautiful very practical and with a lot of space I highly recommend it looks great in my kitchen
I would recommend this to a friend - Pros mentioned:Design
Rated 4 out of 5 stars
Upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a beautiful sleek refrigerator that gives a modern look to the kitchen. I love how you open up the refrigerator doors. The handles are on the bottom, which cancels any unwanted fingerprints.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity, Size
Rated 5 out of 5 stars
Great Fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly in small space. Holds all we need too.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Nice looking refrigerator - would buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this refrigerator. It is smaller than my last one. It takes a bit to get used to not having handles. It looks beautiful. I would like the doors to open differently, instead of right first then left, never both at once or left first. It would be nice if they included an ice scooper.
I would recommend this to a friend
























